Customer Success Account Manager with a passion for relationship building, and digitally transforming business productivity.A trusted business advisor to Microsoft's Unified Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Responsible for establishing and maintaining strong customer relationships, overall customer satisfaction and the coordination of various support resources to fulfill service obligations. Leading a digital transformation that will deliver customer outcomes by removing obstacles and enabling a connected customer experience. Act as customer trusted technology partner in their journey to modernize and transform their organization.Provide superior Client Service and Account Management to clients within the Healthcare and Life Sciences vertical. Dedicated client liaison focused on improving customer’s experience while driving cloud adoption. Committed to expanding Services footprint within the customer.Key Contributions:• Reduce duration of critical service events by providing escalation management• Responsible for establishing and maintaining strong customer relationships, overall customer satisfaction and the coordination of various support resources to fulfill service obligations• Successfully managed client relationship to maintain and grow $1.5M< annual revenue stream• Ensure customer is knowledgeable and fully maximizes their Microsoft investment• Champion the cloud experience helping our customers understand and benefit from their Unified Support investment• Simplify service engagement by providing a single point of service leadership• Track and manage value of Unified Support Agreements• Provide Customer Engagement workshop sessions to assist service model evolution and best practice adoption

The principal role of the TAM is to build the technical support relationship between your organisation and Microsoft, while helping you to maintain and improve the operational health of your organisation. Motivated by customer satisfaction, the TAM is your day-to-day point of contact. They work directly with your IT staff to ensure that all your needs are being met and issues are resolved as quickly as possible. Their principal aim is to help you achieve the greatest return on your investment in Microsoft products.On a daily basis, your TAM will anticipate problems and proactively help you avoid them. If an incident should occur, your TAM will assist with managing the resolution, minimising potential downtime.Key Responsibilities When you purchase Microsoft Premier Services, your TAM coordinates a variety of proactive and responsive assistance:1. The Orientation and Planning Session Establishes your expectations of Microsoft and its products, so you know what to expect from your TAM and how to maximise your investment with Microsoft.2. Proactive Repairs Limits incident occurrence through systems reviews, which help spot potential bottlenecks and head off problems to keep you running 24 x 7.3. Escalation Management Takes the initiative to resolve problems and help you effectively manage your total cost of ownership, through the delivery of skilled expertise, when you need it most.4. Status Meetings and Usage Reports Tracks the progress on all parts of the contract and delivered services, with regular updates and feedback. You’ll know what work has been completed and what needs to be done. You also receive information on closed and outstanding support cases.