Eric Lenser Email & Phone Number

Verona, WI, US

• Promoted to supervising successful long-term use of software’s cancer screening product line after successfully intervening with multiple national-level hospital systems to prevent deinstallation and improve overall.
• Directed new initiative to provide 200+ healthcare organizations with system evaluations, including realized and unrealized ROI and workflow recommendations. Achieved project success by coordinating sprint efforts.
• Implemented process to proactively monitor customer success across the division; identifying at-risk hospital systems, poor software utilization, and providing enhanced guidance and suggestions to national leaders in.
• Led cross-functional teams of five to ten members in improving product line-specific customer support, feature adoption, and escalation management.

Verona, WI, US

• Selected for management position after demonstrating strong judgement and interpersonal skills.
• Managed team of up to ten customer success representatives.
• Recognized for success in growing company talent and establishing long-term relationships.

Verona, WI, US

• Provided tailored recommendations for clients, helping radiology departments with their short- and long-term goals; utilizing on-site, video, email, and phone strategies.
• Promoted customer success through monitoring KPIs, establishing a trusted partnership, and resolving active issues.
• Assigned high-priority project of supporting division’s first Scandinavian implementation due to established track record in successful direct customer support.

Experienced in coordinating bookings at local venues and pursuing new musical opportunities. Skilled in navigating the complex logistics surrounding event production through communication with the full spectrum of music industry professionals.

Madison, WI, US

• Spearheaded development and expansion of Group, Private, Custom sales – growing the division 150% year-over-year, into a multimillion dollar revenue stream
• Independently responsible for securing the company’s largest ever gross sale, from initial lead phase to finalization; resulting in a sale equivalent to 33% of previous year’s total revenue for the division
• Redesigned existing and implemented new company policies which served to increase sales and guest experience in these sectors and produced a positive companywide impact

Madison, WI, US

• Executed a multi-faceted sales strategy which included inbound and outbound sales with an active cold-calling component
• Excelled in selling Luxury trips with a trailing 6-month average of 163% of quota
• Developed new company sales strategies including automation of communications and enhanced workflow techniques
• Assisted guests through the travel process by acting as a resource for questions on itineraries, logistics, and general inquiries; average guest feedback score of 4.81/5 in this area

• Contributed numerous articles, both long and short-form, to the official Grizzlies SB Nation website
• Translated advanced basketball statistics into meaningful and understandable content
• Assisted in the digital and social media promotion of Grizzly Bear Blues material

• Boosted social media following exponentially, from zero to over 8,000 in less than seven months.
• Planned, wrote, and executed company marketing plan with emphasis on consistently high engagement rates.
• Surpassed website traffic goals by increasing total visits over 70%, month after month; success was measured with Google Analytics and presented using various spreadsheet tools.
• Synthesized complex scientific ideas from research journals into a more understandable format.
• Wrote over 90 articles on a variety of health topics and led a team of writers.

• Independently executed numerous projects related to the growth of Barwis Methods businesses.• Fulfilled online orders and tracked their manufacturing and delivery through database software.• Completed event management tasks related to the company’s Discovery Channel series premiere.• Coached athletes, including those in the NFL, NHL, and Olympics.

• Conducted an independent research project culminating in an end-of-year thesis paper.• Designed a unique research question and followed strict IACUC, Biohazard, and animal safety protocols during my investigation.• Worked with R statistics software for analyses and data presentation.