Proven thought leader and critical thinker in the areas of Guest Experience Design & Process Improvement. Work with inspired ski resort management teams to design efficient, high value guest experiences. This involves leading resorts through large scale process design projects such as Children’s Snowsports Schools, Rental Shops, Snowsports Learning Areas, and Chairlift Capacity Analysis. With an ethos of supporting the industry at large, created industry research highlighting the Voice of the Customer, and in conjunction with SAM Magazine, have produced a free, and widely distributed, educational video series on Capacity Management and enhancing the flow of people through resort base areas.Served thirteen years on the Professional Ski Instructors of America (PSIA) National Alpine Team, and represented the United States at three Interski Congresses throughout the world. Frequent contributor to NSAA Journal, Ski Area Management Magazine, 32 Degrees, and sit on the National Ski Areas Association's Conversion & Growth committee.Oversee all aspects of the company including Business Development, Marketing, and Operations.Particular focus on:-Business Strategy & Planning-Client Engagement-Industry Outreach-InnovationProviders of the Conversion & Growth program, featuring Terrain Based Learning®. SnowOperating.com Instragram @snowoperatingFacebook.com/snowoperating

Managed daily operations of the company with primary focus on:-Client Relationships-Staff Engagement and Training-BudgetingWorking with inspired ski resort management teams to design a highly efficient and fun-focused guest experience. We do this using Lean Six Sigma methodology, data analysis, and cross-department collaboration. The effect is improved guest retention of first-time skiers and snowboarders, revenue growth, and elevated employee engagement. Providers of the Conversion & Growth program, featuring Terrain Based Learning™. SnowOperating.com Instragram @snowoperatingFacebook.com/snowoperating

International, All-Mountain Adventure Ski Camps putting recreational skiers on a pathway to more fun, greater confidence, and better skiing. DestinationSkiCamps.com

Assist in the creation and delivery of the educational content of PSIA-AASI.Travel the US (and the world) inspiring lifelong passion for skiing.Grow the sports of skiing and snowboarding by training instructors to create life changing experiences for the skiing and riding public.

Design and implement on-going alpine staff training for the staff's personal and professional development, and to continuously improve the quality of clinic and exam experiences for alpine ski instructors in the Northern Rocky Mountain division of PSIA-AASI.

Educate/Train PSIA-E alpine instructors on ways to create better experiences for their guests, and how to lead more rewarding ski instruction careers, both personally and professionally.

Oversee the daily operations of a 5-store furniture & mattress retail chain, including:-Retail Sales -Office/clerical processes -Accounting -Warehousing -Shipping & Receiving-Logistics & Delivery.