Eric Lo work email
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Eric Lo personal email
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PERSONAL SKILLS* Take ownership of tasks until they are finished.* Work well under pressure as a team member or independently without supervision.* Proven ability to solve emergency timing issues and meet deadlines.* Ability to analyze and evaluate information and take appropriate actions quickly.* Results oriented, focused on accomplishments and make things happen.ACCOMPLISHMENTSOver 9 years in IT and 7 years desktop support experience with over 90% success rate to resolve incident, change and task tickets as received in a timely and accurate manner. Specialties: Desktop Support, PC Deployment, Asset Management
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It Platform Support IiiEnercare Inc.Markham, On, Ca -
It Platform Support IiiEnercare Inc. 2007 - PresentMarkham, Ontario, Ca*Configure and manage desktop OS images, SCCM packages, multi-functional printers. *Implementing software packaging request, testing, and publishing. *Maintain computers and users, groups memberships and GPOs in Active Directory. *Provide IT services regarding to software, desktop & laptop hardware break & fix for 1000 users onsite and all offices in Ontario. *Resolve incident, change and task tickets as received in a timely and accurate manner. *Provide root cause analysis of P1 & P2 tickets and solutions to unresolved cases for the team. *Troubleshoot PC hardware and printer problems and perform laptops / mobile hardware repairs. *Configure, deliver and deploy Lenovo ThinkPad laptops for new hires. *Deploy and support BlackBerry (BES), iPhone and Samsung phones (MobileIron). *Maintain equipment inventory in AD and Remedy. *Maintain IT equipment inventory, asset management and purchase hardware from vendors as requested. -
Service DeskCamh 2006 - 2006Toronto, Ontario, Ca* Provided first level phone and email support for 1000 local / remote users in ITIL call center supporting Windows 2000/XP, MS Office 2000/2003, Outlook/Exchange, remote access, web applications issues. * Provided remote support using Active Directory/System Management Server remote tools, VNC. * Maintained support call log, call escalation and user profiles using HEAT call-logging software. -
Rollout TechnicianAdp 2005 - 2005Roseland, New Jersey, Us* Performed 300 XP roll out, install and configure ADP, Lotus Notes, Host On-Demand applications. * Transferred the Ghost images and migrated the users¡¦ data to new IBM ThinkCentre PCs. * Provided first level desktop hardware and applications support and inventory check (Remedy). -
Pc Deployment TechnicianToronto Auto Auction / Johnsondiversey / Td Canada Trust 2004 - 2004* Deployed IBM T42 / Dell PC rollout to join the Windows 2000 network and performed desktop data migration, configured BIOS, Windows XP, MS Office / Lotus Notes, Outlook, AS/400 session software.
Eric Lo Skills
Eric Lo Education Details
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Sheridan CollegeComputer Science Co-Op
Frequently Asked Questions about Eric Lo
What company does Eric Lo work for?
Eric Lo works for Enercare Inc.
What is Eric Lo's role at the current company?
Eric Lo's current role is IT Platform Support III.
What is Eric Lo's email address?
Eric Lo's email address is xe****@****ail.com
What schools did Eric Lo attend?
Eric Lo attended Sheridan College.
What are some of Eric Lo's interests?
Eric Lo has interest in Science And Technology.
What skills is Eric Lo known for?
Eric Lo has skills like Technical Support, Vpn, Bmc Remedy, Troubleshooting, Windows 7, System Deployment, Windows Xp, Vendor Management, Purchasing, Research, Office 2010, Software Installation.
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