Routinely assess and regularly provide upward feedback when hiring Independent Contractors (ICs) for ESPN produced events, focusing on skill sets, technical backgrounds, specific sport knowledge, and communication.Works with Operations Producer and/or Operations Manager to determine the technical needs for remote production. Provide support to the Operations Management in Bristol and at remote locations.Maintain event personnel lists, ensuring the accuracy of work start and end dates and coordinate with the operations department to ensure that personnel are hired properly. Ensure that all hired personnel complete necessary corporate paperwork and guide it through the system.Participate regularly in Operations meetings and conference calls for the sport events supported.Under the direction of the Crewing Management Staff, negotiate rates and discusses payment terms with Independent Contractors at point of hire. Is responsible for ensuring all aspects of work assignment is communicated, including call times, travel policy, and payment options. Ensure traveling personnel have flights booked accurately via the Concur travel system.Successfully hired Independent Contracts for a variety of sporting events such as:* 2021-22 NHL season* 2021 Super Bowl LV coverage * 2019, 2020, and US Open tennis tournaments * 2019 XFL* PAC-12 College Basketball * 2019 Frozen Four hockey tournamentI also provide crew for a variety of remote studio shows such as Golic & Wingo, The Jump, and First Take.

Focusing on Resource Projects for policy and/or process enhancement. Providing operational support to all sport teams, focusing primarily on issues surrounding freelance personnel. Receiving and processing all operational personnel invoices and expenses. Facilitating streamlined payment processing for big events, including but not limited to Monday Night Football, XGames, and College Football and College Basketball. Works with Accounting and Disney Shared Services on managing daily freelancer and vendor payment information for Remote Operations. Facilitates processing of all freelance expense reports. Responsible for managing and tracking of all freelancer usage. Managing all Technical Services Contract Lists for Remote Operations. Tracking and reviewing Crew sheets verify and confirm work hours. Maintains event personnel lists, ensuring the accuracy of work start and end dates and coordinates with the operations department to ensure that personnel are hired properly. Ensures that all hired personnel complete necessary corporate paperwork and guide it through the system. Working knowledge of SAP and Concur systems.

Providing resolution in billing, technical, and end-user support. Proactively identifying solutions and options to meet organizational targets and customer needs. Offline account maintenance required to support transactions on business accounts.

- Participated as a transition assistant while in Customer Care and addressed questions and took escalations for new reps on the floor.- Provided floor support when supervisors were unavailable while in Customer Care.- Have been a Point of Contact in the supervisor queue to assist with questions and escalations while in Customer Care.- Participated in BSC overflow by taking calls associated with business, government, and national accounts and addressing any issues.

Audit associates coded work through search of internal database ensuring quality of advertiser and product in accordance with Monitor-Plus guidelines. Identify and resolve quality issues as needed. Adhere to productivity targets and deadlines in accordance with Monitor-Plus policy.

Conducted due diligence underwriting of loan files submitted from various financial institutions. Identified portfolio risks resulting from client's underlying business practices. Adhered to all client/lender policies and procedures.