Business was sold in July 2022 and the new ownership group brought in their own management team.Promoted to General Manager after exemplifying skills in management and sales of the following departments: Accounting, Sales, Finance, Parts, and Service Lead the multi franchised store while the following records were broken: New and Used units for Honda, GMC, Buick, and Hyundai (individual and combined), front gross, back gross, service gross, store gross and net profitHired, trained, and developed the Comptroller, 2 desk managers, a team of 15 sales peoples, 2 finance managers, 2 service managers, and a parts managerMaintained complete chart of accounts and general ledger, helped to complete daily operating control, and monthly financial statementsEnsured dealer profitability by managing income and expenses between the sales, finance, and service departmentsServed as the liaison between the dealer and manufacturers, vendors, and lending companiesResponsible for diversifying marketing budget to purchase leads, mailers, and other advertising strategies to create the most ROIWorked with closely with the manufactures to receive the best allocation Held daily, weekly, and monthly meetings with the sales and desk managers to review sales, profitability, and CSI Supervised the finance department by holding weekly CIT and monthly production meetings with finance managers Oversaw service manager and shop, handled escalated customer service-related issues, and reviewed factory and warranty submissionsAssisted the parts manager with obsolescence reports, verified inventory counts, and worked with vendors and manufacturers to ensure high first time and same day fill rates

Responsible for all parts of vehicle purchase including assisting sales professional with closing deal, structuring deal for submission to bank, and all paperwork completion. Responsible for selling aftermarket products to customers within lending parameters. Oversee compliance with lending regulations. Close deals and prepare to send to bank. Follow up on contracts in transit and assure contracts are purchased by bank.

Provide outstanding service to customers in the sale / lease of new, used, and certified pre-owned cars. Assist customers with vehicle selection, providing valuable input on product features. Explain various financing options and requirements, and collaborate with Finance Department to offer after-market warranties and maintenance packages. Diligently gather all necessary customer documentation to ensure seamless sale processing. Set customer appointments, call customers to confirm meetings, and follow-up after sale to ensure satisfaction. Assist customers with ongoing concerns, questions, and issues. Maintain full / complete customer records, and track client data in CMS software. -Excel at earning customer trust and keeping clients happy while also negotiating for the best possible price.-Consistently meet or exceed challenging sales goals. -Completed training on vehicle systems and technology, and assisted in training team members. -Took initiative to learn key attributes, advantages, and benefits of each vehicle type in order to properly advise customers. -Worked with Dealertrack, ERA Reynolds, and Dealer Socket software.-Assist with loading deals into DMS software ensuring correct data entry.-Work to increase gross profit per deal through finance reserve and after-market products.-Prepare all finance paperwork.-Assist customers with finance paperwork completion.

Assisted in various aspects of citizen safety and protection, including enforcement of state criminal / traffic laws. Responded to citizen inquiries / complaints regarding civil processes. Served criminal warrants and other civil papers; tracked open warrants and complaints. Booked and supervised incoming county jail inmates. Maintained exceptional records and produced detailed reports.

Provided outstanding support to firm’s 19 lawyers by copying, maintaining, and distributing large volumes of legal paperwork according to strict deadlines and specifications. Filed pleadings and other legal paperwork at various courthouses.