Responsible for product strategies and roadmaps for convention center, resort, and exhibition markets, including establishing strategic partnerships. Direct all aspects of the product development lifecycle for enterprise software and ensure timely delivery of new products and features.

Daffron & Associates provided software solutions for the cooperative utility industry, focusing on billing, material, financial, and integration solutions. Brought in my consulting experiences from Accenture by optimizing company processes for product development, services, and support by interviewing all managers and documenting all business processes, with as-is and recommended to-be process flows. Presented findings and recommendations to leadership and helped carry out executive direction. Showing strong relationship building skills across the organization and with customers, I was put in charge of the top five detractor customers, representing $1M in Annual Recurring Revenue, and turned them into success stories within one year.Implemented agile development methodology for three product development teams and created an agile management system in Excel, with pointed backlogs, sprints, and velocity reporting. Developed strong public speaking skills presenting at conferences and meetings for audiences ranging 3 to 100 people.

Business Analyst for Walgreens in Chicago, IL in 2007 to research the best method to integrate the two order fulfillment systems for clinical pharmacies, between Walgreens and their newly acquired, SeniorMed. Interviewed senior management from each department at SeniorMed, created as-is process models, created integrated system design with to-be process models, analyzed software options, and presented recommendations to leadership.Project Manager for AT&T in St. Louis, MO in 2006, to run AT&T rebranding projects from SBC. Ensured projects stayed on schedule, within budgeted hours, and met project requirements. Reported regular status to leadership and escalated issues that would cause milestone dates to be missed. Managed an average of five projects concurrently, coordinated remote resources, and received a perfect 100% audit score.Business Analyst for AT&T in St. Louis, MO in 2005, working on every phase of development lifecycle, following strict Accenture methodology. Created custom software to integrate billing data from several different service providers into one central system.