Eric Lowery is a Founder at SpeedyLedgers Bookkeeping. He possess expertise in real estate, marketing, relocation, negotiation, residential homes and 8 more skills. He is proficient in English. Colleagues describe him as "Eric built the support team at Topaz Labs during a period of exploding support ticket volume. Shortly after he joined, he hired for and built a new system to scale our customer support capabilities to be able to handle over 12,000 highly technical tickets in a month at its peak - all with high satisfaction rates and good customer feedback. We previously couldn't have imagined handling this kind of volume so well. I believe a few of his unique leadership traits helped affect this success: 1. He leads from the front. I've never seen him ask anyone to do something that he wasn't willing to do himself. 2. He placed strong emphasis on team training and maintaining high standards of execution. Many of his direct reports were promoted during his time at the company. 3. He was consistently the voice of the customer in company decisions, often helping shape company policy in a more customer-centric way. It was a joy to work with Eric, and I have full confidence that he'd be able to have the same kind of impact for your support org." and "It has been my honor to work with Eric Lowery at Topaz Labs for the last year and a half as both a teammate and leadership peer. We worked closely together at Topaz and Eric was fantastic to work with. I strongly endorse him for any future work, business or leadership opportunities. I joined Topaz Labs in February, 2023 as the director of software engineering. Eric and I worked together there for a year and a half as leadership peers. From the time I joined the team at Topaz, I could tell right away that Eric had made a high impact there and was an integral part of the sharp growth that took Topaz to $30M+ in just a few years (and to $50M+ in our span working together). Eric and I worked closely together throughout this time period. While we managed separate departments, our teams were intertwined and depended on each other. From day one, Eric welcomed me as a peer and partner and was fundamental to my success in my role. Eric is kind, incredibly thoughtful and insightful, and his impact at the company went well beyond just his team. He has broad experience in a variety of businesses and roles that offer him fantastic knowledge and leverage in any situation. He cares deeply about creating a great customer experience, and has great instincts for what customers need and value. Having had the opportunity to work with many customer success and support teams, I can without doubt say there has been none better than the team Eric Lowery created and led at Topaz Labs. Team goals were continually exceeded and the department flourished under his leadership. He has a great eye for talent, hiring several key rock stars to the team, and his leadership style promotes the growth of his reports in their lives and careers. I can say our customer success was truly world class, and that I would personally be excited to work with Eric again at any point in the future and that you would do well to bring him into any leadership role you are considering."