Eric Rees Email & Phone Number

Sterling, Il, Us

I joined the HALO Team by way of acquisition. My role is to create a strategic road map, ensuring that IT capabilities continually support the overall business’ vision and objectives. This included establishing, enforcing, and maintaining all Operational IT functions across all departments, including support, infrastructure and security. I was given creative control to develop and maintain policies and procedures and budget to help with the rapid needs of the organization.Accomplishments• Fully migrated BrandVia’s infrastructure to HALO, creating a seamless business transition. • Began foundational planning to align all acquired business units under the OneHALO initiative.• Guided the Security team in Microsoft Azure Security Baseline best practices.• Introduced Cloud PCs to the organization to supply remote workers with a fast and safe solution.

San Jose, Ca, Us

I was recruited to BrandVia to oversee their technology path moving forward. The business was experiencing exponential growth and the technology was lagging. There was a lot of opportunity, and I was here for it!• Moved the business from a traditional onprem/colo model to a full Microsoft Azure Cloud based model. • Migrated from Google G Suite to Microsoft Office 365.• Moved from onprem phone system to Microsoft Teams for Voice. • Reviewed and renegotiated all IT service contracts for better terms and pricing.• Provided guidance to move the company towards SOC 2 compliance and certification. • Complete network refresh, moving to modern equipment and re-architected network topology. • Complete laptop/desktop refresh, retiring all end-of-life hardware and bringing all systems to up to Windows 10.

As a Director of Child Development (or Stay-at-Home Dad) I oversaw all day-to-day functions of raising my daughter and household duties. These would include such things as design and implementation of household operational procedures, supervising, training, and managing my daughter's daily activities, as well as household bookkeeping and finance management, under the guidance of the CFO (Chief Financial Officer, aka Wife). Additional responsibilities included making sure CDO (Chief Dog Officer) was walked at least once a day and CCO (Chief Cat Officer) was properly fed (the bottom of the bowl showing is grounds for termination). This role improved my life skills by 100%, including perceptiveness, active listening, time management, negotiation, problem sensitivity and many-many more!

Cupertino, California, Us

As the Director of IT, I oversaw the entire IT model, including directives, initiatives, and budgets, for 15 corporate locations. I was responsible for vendor relations and contract negotiations. I also acted as the final level of support for all technical issues.• Negotiated contract and implemented project plan to move Intero’s 2000+ mailboxes to Microsoft’s Exchange Online Services {it was referred to as BPOS at the time}. • Devised project plan for complete network refresh (all routers and switches) resulting in a more streamlined/effective WAN/LAN network.• Cut IT budget by 25% by renegotiating all contracts and services.• Negotiated contract and implemented project plan to move Intero’s MPLS and Internet services to Comcast fiber as well relocation of the colocation.• Shrank the colocation by 60% via moving services to the cloud, virtualizing and pushing services back to vendors.

Cupertino, California, Us

During my tenure as Systems Administrator, I served as the senior leader to the IT department, resolved technical infrastructure issues, provided 2nd level support to 2000 users and authored/managed knowledge base articles and white papers.• Project Manager for Cisco Call Manager/Unity upgrade from v4.1 to v7 (composed of over 1200 users). Accomplished in a two-week period. • Upgraded all Windows Server 2003 to 2008 R2.• Refined and implemented company wide and interdepartmental procedures and communication.

Boise, Id, Us

Served in a senior/leadership role to the IT department, which supported 2600 employees, to diagnose, troubleshoot and resolve all technical issues and projects. Functioned as a liaison between IT/IS and Systems/Network Administrators, as well as third party vendors, for all technical issues. Conducted end user and first level Helpdesk personnel training.• Designed and implemented document station project to streamline routine interdepartmental procedures and communication.• Strengthened policies and procedures by authoring new and altering existing support, knowledge base articles and white paper documentation relating to proprietary and commercial applications.

Us

Tier 3/Support lead, responsible for assessing and resolving all unresolved/escalated support requests. Project manager for all northern California office openings; ordered all voice/data lines, workstations and networking equipment and coordinated with all internal departments and outside vendors. Sole Active Directory administrator; responsible for creation, deletion and maintenance of all accounts.• Devised project plan for migration of entire Northern California Escrow application [Impact] from Btrieve database to SQL database.• Wrote various pieces of support documentation/knowledge base articles relating to proprietary internal applications.

Us

Onsite services for support of entire LAN/WAN environment, including all servers, workstations, printers, and networking equipment. Responsible for configuration, installation, ongoing monitoring and backup of all servers, workstations printers and fax machines. Accountable for all new hire setup and terminations; Workstation setup, NT/email accounts, phone and voicemail setup, any additional tools, such as blackberries or cell phones.• Re-engineered and condensed physical network including all routers, switches and servers and developed network topology documentation.• Created and maintained inventory database of all computers, network equipment and software licenses.

Oversaw all aspects of IT, such as setting up new hires (email, phone/voicemail, NT account, workstation setup and installation), maintaining the network and remote users’ connectivity to corporate environment, performing all IT related purchasing, and receiving, and writing all technical documentation. Provided 24/7 on-call support.• In a two-month period, single-handedly rebuilt and restructured infrastructure consisting of five production servers and one of the messiest patch panels I’ve ever seen! • Initiated, planned, and implemented migration of all workstations from Windows 98/NT to Windows 2000 Professional.• Collaborated with vendor to increase specifications and performance of workstations while cutting costs by 25%.

24/7 administration of external customer test, development, and production Windows NT 4.0/2000 servers, which included installation, support, diagnose/repair, and backup. Provided setups for all aspects for new company hires, which include phone, voice mail, e-mail, NT account and workstation installation. Maintained licensing for all internal and external customer software applications (Windows 95/NT/2000, McAfee Antivirus, Microsoft Office 2000, Symantec pcAnywhere and more).

Responsible for all planning of installs, moves, adds, changes (IMAC) and supporting of all voice/data networks and workstation/servers, while coordinating all services within the various groups involved (such as facilities, IT, IS, etc.) for the Santa Clara campus.• Designed intranet group web page to filter inbound service requests resulting in a more efficient work flow.• Drafted numerous technical documents pertaining to best practices for various groups internal to the company.

Supported, including diagnose, repair, upgrade and install all 2000+ company workstations and printers. • Architect of company standard software images for new workstations and laptops.• Developed implementation process for migration of all existing workstations from MS Office 95 to Office 97.