Eric Stern Email & Phone Number

Pennsylvania, United States

Directly responsible for the implementation of ISPOR’s Strategic Information Technology plan including CRM, Website, Accounting systems and Infrastructure. Manages IT operations and capital spend budgets. Responsible for managing day to day support of all ISPOR IT systems.• Managed and Implemented ISPOR’s Accounting and Customer Relationship Management (CRM) systems.• Worked with team in developing of new company website and directly managed al of the website’s integrations with external systems.• Spearheaded the move from on premise email system to Office 365• Developed IT Policy and Procedures and Disaster Recovery Plan

Created and implemented all information technology, accounting and administrative processes and procedures. Insured uninterrupted day to day operations of all automotive loan and lease accounting, funding, underwriting, collections, customer service and re-marketing technology and operational processes. Managed the firm’s lending and lease accounting and administration technology, database management and industry related compliance.• Implemented Advanced Lease Accounting and Contract Management systems integrating with DealerTrack, RouteOne, Experian and Trans Union credit.• Managed projects including the development of company website and customer payment portal.• Developed automated daily reporting system as well as automating the receiving and delivery of daily payment files from the various funding banks and other essential operating procedures.

Lafayette Hill, Pa, Us

Supported 400 employees in resolving complex daily challenges. Evaluated new software systems for more efficient operation at United States and Singapore manufacturing facilities. Directed the cost allocation of a $2.5 million budget to facilitate implementation of new software. Managed vendor relationships, resolve technology related problems, supervision and maintenance of current ERP/MRP system.• Spearheaded the formation of an internal steering committee comprised of a cross-section of employees ranging from Customer Service, Sales, Finance and IT to Quality Assurance and Pre-Press Operations to determine how new software changes would best meet business practice need. Steering committee was also responsible for developing new security policies as well as providing insights during vendor selection process of new ERP/MRP and accounting software.• Played instrumental role in launching systems operating in newly opened Singapore facility; leveraged the capabilities of existing software to meet current manufacturing challenges.• Upgraded employee workstations and successfully migrated POP3 hosted email to Microsoft Office 365 in under one month. Use of Microsoft 365 has increased employee satisfaction and efficiency by 25% through globally collaborative working abilities.

Directed all operational aspects of Information Technology department including communication across branches’ 100 employees, network systems administration, core systems monitoring, and vendor management. Generated and maintained budget of $1 million to support IT operations of 12 local bank branches handling over $400 million in deposits. Hired, trained, supervised, and mentored team of 3 employees. • Managed all phases of core systems online banking and bill payment systems implementation. Reduced overdrafts and increased deposit growth by 10% by allowing customers a digital banking option.• Analyzed weak segments of security audit – generated a remediation action plan to strengthen deficient areas. Presented findings and management plan to board of directors to ensure more solid security systems would be in place for the opening of two new branch locations.• Discovered deficiencies in security audit that required an update of current IT policies and procedures including disaster recovery planning. New disaster recovery plan allowed for 100% of customers to access banking systems across 50% of branch locations during Superstorm Sandy.

Us

Helped small and mid-sized businesses achieve business goals. Sample Client Projects• Rajysan, Inc. (DBA MMD Equipment) – In 6 months-time: redesigned current windows network, developed SQL databases and reporting mechanisms to help monitor business practices and data migration from legacy ERP system to new SaaS ERP system.• Mitsui, Inc. (USA) – created data repository to store historical data from Mitsui’s asset sale to Rajysan.• Continental Bank (Financial Services) – migrated Accounts Receivable and Customer data from Mitsui’s system to Quickbooks during A/R purchase of MMD liquidated assets.

Supervised and mentored a team of 20 staff members making up the Information Technologies Group. Managed a $2 million budget to achieve success in implementing new ERP (IBS BookMaster) operating on IBM iSeries server. Collaborated with Finance, Customer Service, Distribution, Editorial, Sales and Marketing departments to develop short term and long term strategic technology plans including redesign of current websites and development of XML data feeds for high-impact vendors such as Amazon.com. Worked with vendors to implement and deploy new technology based systems that met requirements of all relevant departments. • Hired to ensure that BookMaster implementation was rolled out on the pre-determined timeline set forth by previous team. Completed full system deployment on tight 3-month timeline.• Directed full cycle conversion of customer service, order entry, order fulfillment and warehouse management and distribution systems. Upgraded technologies and developed an online reporting system that allowed enhanced customer experience by offering insight into order history and sales.• Redesigned and developed technical specifications for distribution and reporting systems modifications; cultivated project plans and presented to senior management, arranged staff and vendor resource scheduling, monitored user acceptance testing and go-live.• Successfully reorganized IT staff to maximize member capabilities by recognizing strengths and talents then pairing them with appropriate tasks.

• Led a two-person IT team responsible for the day-to-day monitoring of computer networks and maintenance of core fulfillment and distribution systems. Developed reporting applications with SQL Server, MS Access, and Crystal Reports. Built and maintained contractual relationships with 3rd party vendors providing technology services to MMD. Established new systems and made modifications to existing ERP to maximize capabilities with current technologies. Determined technical specifications for improved processing and developed departmental strategic plans, policies, and procedures for new financial and reporting systems. • Converted loan application system from legacy based system to new state of the art loan application for better facilitation of equipment loans to smaller businesses.• Established critical business reports to measure Key Business Performance Indicators for proper analysis of past and future operation• Successfully implemented a Clientele CRM system to track and project future revenue.• Initiated plans for Sarbanes/Oxley (SOX) Compliance implementation to establish internal controls for financial reporting that meet state and federal guidelines.

Managed internal assets to assist with system modifications for customers such as Lexus/Nexus including time and cost estimates and resource planning. Maintained vendor relationship with Unitech EDI and implemented EDI solutions with customers including Cambridge University Press, LexisNexis and Human Kinetics. Oversaw full life cycle implementation of Product Information Management system for School Specialty Products from project initiation, planning, resource management and system roll out. • Designated to supervise VISTA’s first application of Oracle based Product Information Manager in US; tracked resource utilization, task scheduling, budget, outstanding issues and problem resolution.• Account management and coordination of support for customers of VISTA Computer Services.

Milton Park, Abingdon, Oxfordshire, Gb

Was responsible operation of the U.S. Information Technology Group. Interacted with key departments to establish strategic information technology plans for finance/editorial/production/marketing operations. Participated in Global IT planning with colleagues in the UK, established a blueprint for a global strategy. Managed and negotiated contracts with external telecommunications, data communications, and fulfillment software and hardware vendors/contractors. Developed the annual IT operating and capital expense budgets. Provided leadership to, and oversaw the team building and performance evaluations, of the Information Technology and Operations Group staff. Directly responsible for project management and implementation of new ERP system handling product fulfillment, customer service, credit management, inventory control, and distribution. Managed all changes and modifications to all systems (customer service, EDI, order fulfillment, credit management, distribution, finance, et al). • Played a key role in driving company’s growth from $30 million to $80 million by developing and implementing EDI (Electronic Data Interchange) within the fulfillment systems to enable the electronic processing of orders and invoices.• Oversaw implementation of new financial system (Oracle) and conversion data from legacy system.• Developed web-based corporate sales reporting system.• Managed the successful conversion of fulfillment systems.• Developed information system strategies resulting in an increase in overall departmental efficiencies and increased productivity while facilitating regularly scheduled meetings with various department. New systems implemented addressed areas such as rights and permissions, content management, website development and were instrumental in increased efficiency/productivity in the development of software enhancements to current finance, product fulfillment, marketing, and production systems.

Master Of Science (M.S.), Management

Bachelor Of Arts (B.A.), Psychology