Eric L. Email & Phone Number

I am currently working as a Senior Implementation Specialist at Givex UK Corporation Limited, an IT Services Company specialising in providing the gift card, loyalty, and e-gift voucher programmes as well as innovative POS solutions (Vexilor) for businesses globally. Our clients include Costa Coffee, McDonald’s, and Rezidor Group of Hotels.As a Senior Implementation Specialist, I have helped businesses optimise their customer engagement through effective loyalty and gift card programmes through efficient planning and collaboration with clients and internal teams. I have helped build gift card and loyalty programs for various well known companies such as Carluccio's, Neal's Yard Remedies, Hunter Boots, Four Seasons London, and Smythson of Bond Street among others .I have also proven professional work experiences in various industry sectors such as Mobile Telecommunications Customer Support, Internet and Mobile Content Services, Automotive Sales, Real Estate and Business Processing.I have a keen interest in IT Service Management and has successfully completed my certification in ITIL v3 Foundation. I am passionate about self development, and I am constantly seeking ways on how I can increase my potential for the benefit of the company. I am determined self-starter with a strong work ethic, and proven ability to provide excellent customer service as well as managing simple tasks to complex projects and timescales and is open to new opportunities. Specialties: Customer Service, CRMs Tools like V-Tiger, Team Leadership, Account and Project Management, Tech-Savvy, Mac OS X, MS Windows, Mentoring, Training, Coaching, Basic Virtualisation, Unix Ubuntu, TCP/IP, iOS, Basic SQL, Marketing, Sales, Advanced MS Excel, Research, Requirements Gathering, Gift and Loyalty Programmes, Service Delivery, Presentation, Documentation, Reports Analysis, Music, Incident Management, Process Improvement, ITIL, Strategic Planning, SLA's, Contracts Management, Escalations

Listed skills include Account Management, Customer Service, Team Leadership, Project Management, and 18 others.