Eric Russell

Eric Russell Email and Phone Number

Senior Specialist, Consumer Insights @ Pilot Company
Knoxville, TN, US
Eric Russell's Location
Knoxville Metropolitan Area, United States
About Eric Russell

As a User Experience Researcher, I apply my expertise in human factors and neuropsychology to create user-friendly and impactful products. I lead critical UX research projects that shape the product roadmap and boost user satisfaction.I am motivated by being a part of team that mentors and elevates a dynamic team of UX researchers, promoting best practices and professional advancement. My passion for UX research stems from my education background, where I earned a Master of Arts in Human Factors and Applied Cognition from George Mason University and a Bachelor of Science in Neuroscience from Maryville College. My goal is to leverage research to design human-centered products that make the world a better place, one experience at a time.

Eric Russell's Current Company Details
Pilot Company

Pilot Company

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Senior Specialist, Consumer Insights
Knoxville, TN, US
Website:
pilotflyingj.com
Employees:
12487
Eric Russell Work Experience Details
  • Pilot Company
    Senior Specialist, Consumer Insights
    Pilot Company
    Knoxville, Tn, Us
  • Pilot Company
    Senior Specialist, Consumer Insights
    Pilot Company May 2024 - Present
    Knoxville, Tennessee, United States
  • Gartner
    Senior User Experience Researcher
    Gartner Oct 2022 - Oct 2023
    Gartner Digital Markets is committed to simplifying the software discovery process by offering tools and insights across Capterra, Software Advice, and GetApp, streamlining software discovery for businesses of all sizes.• Revolutionized usability benchmark testing strategies, leading to a 75% reduction in the research timeline, with findings resulting in potential for over 10% increase in revenue and user retention.• Guided and elevated a dynamic team of 4 UX researchers, promoting best practices, professional advancement, and a culture of excellence.• Pioneered best practices for embedded survey methodologies, including UX Lite and SUPR-Q, maximizing insight collection across products.• Collaborated seamlessly with primary stakeholders, bridging B2B business aspirations with user necessities.
  • Gartner
    User Experience Researcher
    Gartner Jun 2021 - Oct 2022
  • Fiscalnote
    User Experience Researcher
    Fiscalnote Jul 2020 - Jun 2021
    Washington, District Of Columbia, United States
    FiscalNote, a leader in policy and global intelligence, combines data, technology, and insights to equip organizations with actionable insights. Housing industry leaders like CQ, FrontierView, and VoterVoice, it's at the forefront of addressing political and business risks.• Rapidly promoted from the company’s inaugural UX research intern to associate researcher within 3 months, in recognition of exceptional work ethic, delivery of valuable insights, and key contributions to the UX team.• Successfully spearheaded over 7 research initiatives, consistently yielding top-tier insights and actionable strategies within challenging timeframes. • Championed ideation workshops across departments, harmonizing product direction and honing team priorities.• Partnered with design leads, using Sketch and Figma to validate and refine design concepts.• Demonstrated ability to manage multiple research initiatives while remaining adaptable and flexible to produce actionable insights on challenging deadlines.• Incorporated advanced tools, such as Dovetail, to modernize research operations and drive state-of-the-art UX research methodologies.
  • Fiscalnote
    Associate User Researcher
    Fiscalnote Aug 2019 - Jul 2020
  • Fiscalnote
    User Research Intern
    Fiscalnote Jun 2019 - Aug 2019
  • George Mason University
    Graduate Research Assistant
    George Mason University Aug 2018 - May 2020
    Fairfax, Virginia
    George Mason University is an innovative and inclusive academic institution dedicated to shaping a just, free, and prosperous world, fueled by diverse perspectives and a unified vision for a better tomorrow.• Steered cognitive research endeavors, culminating in distinguished recognition and a symposium presentation at the Vision Sciences Society annual meeting in May 2019.• Excelled in research design from inception to analysis, mentored by leading figures in psychology and human factors domains.
  • George Mason University
    Graduate Teaching Assistant
    George Mason University Aug 2018 - May 2020
    Fairfax, Virginia
    • Provided materials and instruction to enhance academic writing skills. • Scheduled research study sessions, created lecture topics, and facilitated experiments.
  • Marketplace Simulations
    Research Assistant
    Marketplace Simulations Oct 2017 - Apr 2018
    Maryville, Tennessee
    Marketplace Simulations is a leader in developing comprehensive business and strategy simulation tools, widely used in educational and corporate training settings to provide real-world business management experience.• Utilized eye-tracking and in-lab methodologies to examine cognitive and behavioral reactions of gaming software in business/marketing university courses.
  • Helen Ross Mcnabb Center
    Education Specialist
    Helen Ross Mcnabb Center Feb 2017 - Jul 2017
    Louisville, Tennessee
  • Ut Medical Center
    Research Intern - Cole Neuroscience Center
    Ut Medical Center Jan 2015 - May 2015
    Knoxville, Tennessee Area
    • Administered cognitive tests to individual with Dementia and Multiple Sclerosis.• Assisted in the development of a longitudinal research project on MS.

Eric Russell Education Details

Frequently Asked Questions about Eric Russell

What company does Eric Russell work for?

Eric Russell works for Pilot Company

What is Eric Russell's role at the current company?

Eric Russell's current role is Senior Specialist, Consumer Insights.

What schools did Eric Russell attend?

Eric Russell attended George Mason University, Maryville College.

Who are Eric Russell's colleagues?

Eric Russell's colleagues are Becca Price, James Shaw, Jennifer Oren, Luis Estrada Jr, Ryan Montgomery, Karandeep Singh, Kristian Lynn.

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