Eric Watkins Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Goodlettsville, Tn, Us

Gainesville, Georgia, Us

Department of Operational ExcellenceFounded in December 2009, the department was created to provide the support services needed to support the development of leaders, high quality project execution, and continuous improvement professionals to ensure the viability of NGHS in any financial climate. The department has developed into five areas of operations: corporate project management, lean operations, leadership development, new business development, and business process analyticsInterim Director of Operational Excellence 2014-CurrentLed a team of 16 business professionals to deliver high quality performance in project management, leadership development, and lean operations facilitationExecuted employee engagement plan post the departure of our director of four yearsCollaborated with quality department on improving improvement project prioritization and execution with our ISO quality steering committeeImplemented daily operational readiness huddles to promote a team environment and problem solvingExecuted a standard for managing team capacity in a project based environment leading to an increase in team productivity by 12%Created new quality and service standards for the execution of all project based activitiesWorked with two project leaders on personal development plans that led to promotions both within the department and out in the organizationExpanded services of department from Gainesville, Ga medical center to include our physicians group and new medical center in Braselton, GaManaged consultant contractual agreements for $2.8M in servicesParticipate in multiple governance teams included quality committee, daily management systems guidance team, and medication reconciliation project team

Gainesville, Georgia, Us

Responsible for the adoption lean management systems across the organizationManaged 5 internal lean consultants that support 17 operational departments across the health systemLed the development of a 5 year roadmap for the progress of our organizations lean transformationDeveloped department competency model for lean resource work teamAligned strategies with new EMR operational preparedness plan with lean management system implementation across acute care, critical care, emergency, and ancillary servicesFacilitated 10 voice of the customer sessions for frontline clinical staff to establish guiding principles for new EMR implementationServed as internal lean advisor to IT during 2 year project to ensure EMR implementation was consistent with NGHS lean strategy for executing operational changes

Gainesville, Georgia, Us

Executed 17 improvement projects including kaizen, 5S events, and value stream analysisAchieved financial sign off of over $1M in realized value by the Director of Finance over 2 year periodLed rapid improvement team in interventional radiology to patient flow by reducing arrival time to procedure start by 18%Coached 10 revenue cycle staff through the implementation of 6 A3’s to improve issues in denials management value streamEngineered new patient flow in four provider urology clinic achieving an 18% increase in capacity at a projected annual revenue increase of $262,080Facilitated kaizen team in sterile processing department to decrease sterile processing case cart build time by 31%Identified annual costs savings of $156,200 dollars in physician group through implementation of VOIP network phone systems Facilitated kaizen event for front office revenue cycle processes to capture $1.5M in annual denials from incorrect insurance verificationConducted 5S events in four physician group facilities and hospice resulting in reduced motion, visual management of inventory, and kanban implementationDesigned computer simulation for radiology to test six sigma team solutions through scenario testing using actual data and identified opportunities to reduce schedule lead time from 2 weeks to less than 5 business days for scheduled patient visitsImplemented standard work for front office processes for multiple uses including adherence to process, accountability of managers, and resource management supportEducated over 300 employees on lean principles, coached over 120 team members in kaizen events, and executed follow up on actions items with each project teamLed seminar for Georgia Association of Medical Staff Services to introduce over 80 members to lean and six sigma concepts

Gainesville, Georgia, Us

Created new process flow for I.T. through the use of IP switches to increase throughput by over 300% and decreased labor cost by $141,000 Analyzed desktop build data to develop base build to reduce initial installations by IT build team by 30%Developed a clinical simulation for 5 directors and 19 practice administrators to teach lean principles in clinic scenariosConducted performance audits of clinics to find future value opportunitiesProcess mapped the revenue cycle process at 33 physician practices to identify variation in current state processes

Created business plan for company that was a finalist out of 100+ entries in the University of Tennessee first entrepreneur competitionBuilt web query VBA model to pull competitor pricing information for pricing analysis saving 1,300 annual labor hoursResponsible for forecasting monthly demand and maintaining 85% accuracy 18 months straightConstructed a working financial model to ensure monthly stability by estimating sales revenue at 85% accuracy for 16 consecutive monthsDirected company through first two fiscal years to end with sales 12% above projection

Memphis, Tennessee, Us

Rehabilitated investment strategies from high risk opportunities to low risk products to ensure security of retirement income Formulated a marketing series on the dangers of identity theft to present to local community groups to grow consumer base and trust Strengthened customer loyalty by constructing close business relationships with profitable customers Outperformed peers by reaching over 300% of annual wealth management goal in a 3 month period Executed marketing strategies to promote new lines of products and services

Grapevine, Texas, Us

Responsible for managing a staff of 4 in daily operations which included customer retention, inventory maintenance, execution of marketing campaigns, and exceeding expectations of sales goals Delegated daily operation responsibilities among 4 employees each day to optimize both business operations and customer service Executed marketing strategy in high sales pressure atmosphere to maintain high volume of sales Motivated employees to exceed goals through competition and enjoyable work environment Oversaw both incoming and outgoing shipments to maintain inventory levels Participated in the training of new staffs for grand openings at 4 stores across Tennessee, Georgia, and Alabama Coached the progress of employees to become both successful sales people and operational experts by always promoting individual growth and personal responsibility

Bachelor Of Arts (B.A.), Criminal Justice/Police Science

Masters, Business Administration; Logistics And Operations