Eric Lyon Email & Phone Number

Independence, Oh

• Avaya PBX - Responsible for daily maintenance & troubleshooting of software, hardware, and configurations including extensions and voicemail• Open Thin Client – Proficient in PXE to booting Thin Linux to thin clients in a touch kiosks environment, set-up, configuring, and maintaining• NETBackup – Responsible for maintaining hardware & software, maintenance, verifying backups & creating backup policies to align with company needs, and maintaining backup integrity for 32 clients, 3 backup servers, and 2 tape libraries• System Center SCCM 2007 – Administer bare metal deployment of PCs; deploy software, policies, and creating custom configurations• Asset tracking - Maintain all company IT assets, manage software licensing, over 4,000+ pieces of hardware, inventory, and audits of software licensing • Windows Server Administration - Responsible for daily maintenance, troubleshooting, and repair of 28 virtual servers and 21 physical servers• PCI Compliance – Versed in PCI compliance standards relating to POS deployment in a retail and corporate environment• Active Directory – Daily administration, creating group policy, user, groups, and permissioning• DHCP – Administration of DHCP in a Windows environment• VMWare - Basic experience creating test environments for PC deployment• Project Management - Responsible for the strategy and implementation of large hardware and software rollouts and upgrades• Help Desk – Excels at support with a personable attitude by taking calls, troubleshooting, ticket management, and issue resolution for 400 users• Equipment/Hardware – Installation, troubleshooting, and management of PCs, laptops, monitors, printer, and other networking equipment• Networking - Troubleshoot, diagnose, and repair network connectivity• Field Service Work – Planned and implemented repair, troubleshooting, of offsite 30 retail and 3 office locations• Enterprise Anti-virus Protection – Responsible for deploying, configuration and daily maintenance

 Troubleshooting issues on client’s computers Advising clients on the most efficient and cost effective way to fix their computers Software and Hardware upgrades Installing computer networks both wired and wireless

 Fix glitches and issues with computerized equipment including, but not limited to video games, internet jukeboxes, and audio equipment Troubleshooting performance issues with pc components inside video games, internet jukeboxes, and audio equipment Wire client's businesses with networking, audio, and visual cables Install replacement/upgrade parts in video games, internet jukeboxes, and audio equipment Collecting money from games and jukeboxes

 Light Programming Job Setup Large structural foam & plastic injection mold manufacturing

 Gun drilling

Associate Of Science, Computer Science

Coursework: Operating Systems, Internet Tools, Hardware Support, CISCO Routing Basics, Website Administration, Networking Basics.

Education record