Eric Macalik Email & Phone Number

Rockwall, Tx, Us

United States

- Deliver personalized 1-on-1 ESL instruction via Zoom to a diverse range of learners, from young students to experienced business professionals in China.- Foster effective English language acquisition through comprehensive lesson plans and engaging task-based learning activities.- Adapt teaching methods to suit individual learning styles and needs, ensuring students achieve their English language goals.- Enhance the learning experience and student engagement through the… Show more - Deliver personalized 1-on-1 ESL instruction via Zoom to a diverse range of learners, from young students to experienced business professionals in China.- Foster effective English language acquisition through comprehensive lesson plans and engaging task-based learning activities.- Adapt teaching methods to suit individual learning styles and needs, ensuring students achieve their English language goals.- Enhance the learning experience and student engagement through the utilization of online resources like Canva, Quizizz, Smithsonian Learning Lab, and Cambridge International. Show less

- Leveraged linguistic and factual expertise to refine AI responses, ensuring accuracy, clarity, and helpfulness.- Adhered to established guidelines and best practices to ensure consistency and adherence to industry standards.- Contributed to the development of AI evaluation metrics and methodologies, ensuring the effectiveness of AI testing and feedback processes.

Supported the world's largest, curated online marketplace for buying and selling e-commerce businesses.- Customer Interaction Channel Management: Efficiently managed customer interactions across multiple channels, maintaining high FRTs and a 90% CSAT score. Handled over 450 Zendesk tickets per week, resolving 90% within 24 hours. Provided live chat support and handled social media inquiries simultaneously. Logged potential partnership outreaches and shared platform feedback with the… Show more Supported the world's largest, curated online marketplace for buying and selling e-commerce businesses.- Customer Interaction Channel Management: Efficiently managed customer interactions across multiple channels, maintaining high FRTs and a 90% CSAT score. Handled over 450 Zendesk tickets per week, resolving 90% within 24 hours. Provided live chat support and handled social media inquiries simultaneously. Logged potential partnership outreaches and shared platform feedback with the Product team.- Tier 1 Technical Support: Provided Tier 1 technical support for various e-commerce issues, including server outages, account lockouts, password resets, access rights, and API problems. Resolved 90% of tickets within 24 hours and escalated complex issues to the Development team.- Content Creation Management: Created and maintained engaging e-commerce content for customer-facing documentation, internal communications, and marketing materials. Provided expertise in remote-first communication tools, including Slack, Zoom, Zendesk, HubSpot, and Google Workspace.- Marketplace Analysis and Optimization: Analyzed 150+ Marketplace listings to identify trends and develop individualized sales plans. Optimized listing performance and increased the likelihood of successful sales.- Portfolio Management: Oversaw the sale and acquisition of a diverse portfolio of e-commerce businesses, ensuring optimal deal structures and negotiations. Exceeded company KPIs.- Seller Relationship Management: Supported sellers throughout the listing process, providing personalized assistance in account setup, task management, and negotiations. Achieved a 95% customer satisfaction rate.- Buyer Relationship Management: Fostered strong relationships with buyers by providing exceptional service, facilitating deal structuring, and overseeing account verification. Verified buyer identity and funds, ensuring compliance with KYC and GDPR protocols. Show less

Remote

- Delivered personalized ESL instruction to K-12 students from A1 to C1 levels, ensuring effective language acquisition and academic progress.- Developed comprehensive homework assignments and weekly student reports to track progress, identify strengths and weaknesses, and provide personalized feedback.

Remote

- Delivered personalized ESL instruction to over 2,000 K-12 students, spanning A1 to B2 levels, fostering effective language acquisition and academic growth.- Consistently earned 500+ five-star parent feedback, with accolades for patience, enthusiasm, attention to detail, and clear communication skills in the classroom.

Austin, Texas, United States

Austin, Tx

- Worked directly with a select group of high-profile businesses such as Facebook, Google, Dell, Frost Bank, and Yeti to coordinate and deliver catering services for large-scale corporate events.- This position required strong time-management skills and a can-do attitude to remain punctual and in good standing with all of our corporate partners.

Realty Austin - Westlake

- Provided exceptional customer service to clients via phone calls and walk-ins, consistently exceeding expectations and resolving issues promptly.- Utilized Microsoft Excel proficiency to input, analyze, and audit rental commission payments, maintaining accuracy and efficiency.- Demonstrated initiative and technical expertise by creating how-to documents and instructional videos for the company's transition from Office 365 to Google Workspace, facilitating a seamless transition.

Realty Austin - Central

- Provided exceptional customer service to walk-in and phone-in clients.- Served as the go-to IT support for downtown office realtors and staff, addressing technical inquiries, troubleshooting software and hardware issues, and ensuring smooth operations.- Effectively managed and assigned incoming leads in Salesforce, leveraging technological proficiency to ensure timely follow-up, prioritize lead conversion efforts, and contribute to sales growth.

Realty Austin - Central

- Provided comprehensive administrative support to Mary Jane Moran, a top-performing Realtor at Realty Austin, ensuring smooth operations and maximizing productivity.- Handled social media, calendar, and email inbox management, maintaining a clutter-free and organized digital workspace.- Created and implemented targeted Facebook ads and email marketing campaigns, generating leads and driving traffic to listings.- Planned and executed events, from social gatherings to… Show more - Provided comprehensive administrative support to Mary Jane Moran, a top-performing Realtor at Realty Austin, ensuring smooth operations and maximizing productivity.- Handled social media, calendar, and email inbox management, maintaining a clutter-free and organized digital workspace.- Created and implemented targeted Facebook ads and email marketing campaigns, generating leads and driving traffic to listings.- Planned and executed events, from social gatherings to client appreciation dinners, fostering strong client relationships.- Managed client appreciation gifts, ensuring timely delivery and maximizing the impact of personalized gestures. Show less

Austin, Texas, United States

Austin, Texas Area

4533 S Interstate 35, Austin, Tx 78744

3001 S Congress Ave, Austin, Tx 78704

Bachelor Of Arts (B.A.), Global Studies Major; Minor In Political Science, 3.8

Activities and Societies: • Student Photographer for Marketing Department (2013-2014) • Student Ambassador for Office of International.

Peace Studies And Conflict Resolution, 3.9

Celta Certification, Esl Teaching, Strong Pass

- Certified by Cambridge University in the United Kingdom - One-month intensive certification course to teach English as a Second Language.

High School Diploma, College Prep