Eric Macalik Email & Phone Number

Rockwall, TX, US

United States

- Deliver personalized 1-on-1 ESL instruction via Zoom to a diverse range of learners, from young students to experienced business professionals in China.- Foster effective English language acquisition through comprehensive lesson plans and engaging task-based learning activities.- Adapt teaching methods to suit individual learning styles and needs.

- Leveraged linguistic and factual expertise to refine AI responses, ensuring accuracy, clarity, and helpfulness.- Adhered to established guidelines and best practices to ensure consistency and adherence to industry standards.- Contributed to the development of AI evaluation metrics and methodologies, ensuring the effectiveness of AI testing and feedback.

Supported the world's largest, curated online marketplace for buying and selling e-commerce businesses.- Customer Interaction Channel Management: Efficiently managed customer interactions across multiple channels, maintaining high FRTs and a 90% CSAT score. Handled over 450 Zendesk tickets per week, resolving 90% within 24 hours. Provided live chat support.

Remote

- Delivered personalized ESL instruction to K-12 students from A1 to C1 levels, ensuring effective language acquisition and academic progress.- Developed comprehensive homework assignments and weekly student reports to track progress, identify strengths and weaknesses, and provide personalized feedback.

Remote

- Delivered personalized ESL instruction to over 2,000 K-12 students, spanning A1 to B2 levels, fostering effective language acquisition and academic growth.- Consistently earned 500+ five-star parent feedback, with accolades for patience, enthusiasm, attention to detail, and clear communication skills in the classroom.

Austin, Texas, United States

Austin, TX

- Worked directly with a select group of high-profile businesses such as Facebook, Google, Dell, Frost Bank, and Yeti to coordinate and deliver catering services for large-scale corporate events.- This position required strong time-management skills and a can-do attitude to remain punctual and in good standing with all of our corporate partners.

Realty Austin - Westlake

- Provided exceptional customer service to clients via phone calls and walk-ins, consistently exceeding expectations and resolving issues promptly.- Utilized Microsoft Excel proficiency to input, analyze, and audit rental commission payments, maintaining accuracy and efficiency.- Demonstrated initiative and technical expertise by creating how-to documents.

Realty Austin - Central

- Provided exceptional customer service to walk-in and phone-in clients.- Served as the go-to IT support for downtown office realtors and staff, addressing technical inquiries, troubleshooting software and hardware issues, and ensuring smooth operations.- Effectively managed and assigned incoming leads in Salesforce, leveraging technological proficiency to.

Realty Austin - Central

- Provided comprehensive administrative support to Mary Jane Moran, a top-performing Realtor at Realty Austin, ensuring smooth operations and maximizing productivity.- Handled social media, calendar, and email inbox management, maintaining a clutter-free and organized digital workspace.- Created and implemented targeted Facebook ads and email marketing.

Austin, Texas, United States

Austin, Texas Area

4533 S Interstate 35, Austin, TX 78744

3001 S Congress Ave, Austin, TX 78704

Bachelor Of Arts (B.A.), Global Studies Major; Minor In Political Science, 3.8

Activities and Societies: • Student Photographer for Marketing Department (2013-2014) • Student Ambassador for Office of International.

Peace Studies And Conflict Resolution, 3.9

Celta Certification, Esl Teaching, Strong Pass

- Certified by Cambridge University in the United Kingdom - One-month intensive certification course to teach English as a Second Language.

High School Diploma, College Prep