Eric Madison Email & Phone Number

Tallahassee, FL, US

Atlanta, GA, US

• Coordinated solutioning, delivery, and operations of promotions across sites, apps, other end points while working closely withMarketing Digital Engagement Managers, Agencies, IT Product Owners, IT Scrum Masters, DevOp.
• Communicated ongoing Campaign/Promotion schedules and tasks on a regular cadence to ensure on-time, successful delivery,and stable operations of the digital ecosystem
• Improved processes and tools used to deliver ongoing promotions, reusing existing vendors and services, where appropiate
• Served as the MS Azure Dev Ops administrator for the Digital experience and MarTech teams. Responsibilities included, addednew user to various ADO teams. Granting permissions for new or existing users. Providing.
• Utilized MS Azure Dev Ops for ticket creation and project management tool. Created dashboards to display a wholistic view ofcontent migration data or promotion-related data
• Worked with PowerAutomate and PowerApps tools to improve and streamline the MarTech intake process by leveraging processflows and integrating with Azure

Seattle, WA, US

Client: Microsoft Lead cross-organization project teams towards targeted and scheduled outcomes by following Agile methodologiesCreated and maintained detailed work plans and documentation for project implementation via wiki pages and process maps.Utilized MS Azure Dev Ops(ADO) for ticket creation and bug tracking purposes by taking an Agile approach for.

Atlanta, GA, US

Bellevue, WA, US

Client: Microsoft Business Operations

Lake Mary, Florida, US

• Coordination of Small to Medium-Sized Projects
• Following up with company resources on the status of project-related tasks
• Interfacing with clients
• Resolving issues
• Contract management
• Project Documentation and Status Reporting

Fort Liberty, NC, US

• Maintains radio and data distribution systems
• Manages inventory and maintenance tracking system
• Accountable for conducting yearly refresher training to 30 personnel on proper ways to address and correct various radio malfunction issues.
• Provides technical assistance and training for local area networks
• Deployed to Iraq in support of Operation Enduring Freedom
• Secret Security Clearance

Dallas, TX, US

• Accountable for all aspects of Global Project Management for assigned external customer-facing projects within AT&T Business Solutions
• Manages all tasks associated with domestic and/or international roll outs of new, complex data/voice network projects
• Achieves seamless migration and integration by accomplishing project completion within a 6-9 month interval with 100% Customer Satisfaction
• Successfully coordinates project activities with full utilization of all resources by ensuring appropriate project information is communicated to all respective parties
• Interface with executive leadership to leverage performance results while identifying areas of improvement

Dallas, TX, US

• Manages and tracks help desk ticket queues, emails and phone calls for newly reported issues/requests and updates on existing tickets.
• Develops the relationships with a set of key accounts within a given territory; Connect with key stakeholders in Fortune 500 companies.
• Engage and coordinate internal groups as well as partners, as needed, to meet transformation goals of key stakeholders to maximize customer retention and adoption.
• Conducts Shared Expectations Sessions with key decision makers, corporate organizations to communicate roles and responsibilities in the client/Corp relationship.
• Operates as the lead point of contact for any and all matters specific to your accounts
• Building and maintaining strong, long-lasting customer relationships

Memphis, TN, US

• Perform freight handling using appropriate motorized and manual equipment to move, locate, relocate, stack and count merchandise.
• Utilize up-to-date electronic and manual systems to track, complete and verify freight documentation and description, guaranteeing product/delivery accuracy.
• Employ industry knowledge to secure and deliver freight in a safe and timely manner using appropriate tools and supplies.
• Identify, report and repair faulty equipment and freight damages as needed.

Columbus, OH, US

• Maintained visual appeal of sales floor store to attract and engage customers, maximizing sales and increasing profitability to achieve company goals.
• Created marketing efforts to promote brand awareness through communication of product features and benefits.
• Identified and met customer needs, handling all service matters to ensure customer satisfaction and secure customer loyalty.
• Completed transactions efficiently and effectively to streamline and improve work processes, enhancing productivity.