Eric Maikranz Email and Phone Number
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Passionate and innovative Customer and Partner Success Executive with 20 years of experience managing managers and cross-functional teams, as well as producing numerous programs to create and implement solutions that ensure timely value realization of customers’ software investments. Proven success as a leader in a large organization, utilizing executive engagement and sponsorships to cultivate relationships with customer executives and scaling success through B2B partners.Award-winning author.
Oracle
View- Website:
- oracle.com
- Employees:
- 202102
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Group Vice President - Partner SuccessOracleUnited States
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Vice President Of Partner SuccessOracle Jan 2021 - PresentRedwood City, California, United StatesI started and currently run the Partner Success organization at Oracle. We improve the ability of Oracle's top Systems Integrator partners to implement and manage Cloud based enterprise applications (ERP, HCM, SCM, EPM, CX). This results in faster time to value for our customer, improved adoption of software, increased productivity, and higher renewal rates. ● Created quantitative and qualitative data analyses for Partner Quality scorecards which lead to creating standardized Partner… Show more I started and currently run the Partner Success organization at Oracle. We improve the ability of Oracle's top Systems Integrator partners to implement and manage Cloud based enterprise applications (ERP, HCM, SCM, EPM, CX). This results in faster time to value for our customer, improved adoption of software, increased productivity, and higher renewal rates. ● Created quantitative and qualitative data analyses for Partner Quality scorecards which lead to creating standardized Partner Success Plans to highlight and action on targeted improvement areas● Defined and delivered tailored partner training to improve partners’ ability to implement and manage enterprise cloud applications● Reduced partner-caused escalations by 20%, reduced service requests by 10% from engaged partners and improved overall health and delivery of $800 million ARR of partner-led implementations globally● Removed $36 million in services spend for customers implementing Oracle SaaS over last six quarters Show less
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Cloud Customer Success Vice PresidentOracle Aug 2016 - Feb 2021Greater Denver AreaCreated the Customer Success development and CSM enablement program for Oracle Applications in N. America that trains CSMs on how to partner with live customers on their business goals and targeted improvement areas as they relate to Oracle subscribed solutions with the goal of raising renewal rates and winning advocacy opportunities.
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Chief Customer Officer - Oracle Product DevelopmentOracle Mar 2014 - Jul 2016DenverCreated and led a new Customer Office for a $500 million dollar business unit for Oracle. This Customer Office provided two primary functions: 1) ensuring that the Oracle customer journey is a successful one, 2) driving additional license sales and product reference evangelism. Duties include: new customer onboarding, upgrade/new implementation risk mitigation and expanding the reference program.
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Senior Director Of Upgrade Programs And Technology OfficeOracle Jan 2011 - Mar 2014Established and managed a new Upgrade Programs and Technology Office with the goal of moving two legacy installed bases onto current release with significant additional license sales. Responsible for improving the way two Oracle ERP products were implemented and upgraded, included reducing the time required, reducing the cost and headcount required. Defined and executed the go to market strategy for these improved processes, which were delivered by Oracle partners .
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Senior Director, Oracle Erp Customer SuccessOracle Oct 2007 - Mar 2014Created and led the new "Development Direct" Customer Success Program. Provided proactive, risk-mitigating, high-touch engagements with new customers on their new implementations of Oracle ERP and existing customers with their upgrades to Oracle's current version. Via this deep engagement with hundreds of ERP projects globally, gained a profound understanding of common [and expensive] problems as well as cost saving common denominators with Enterprise IT and ERP implementations.
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Director, Systems Integrator Partner ProgramsOracle Sep 2006 - Oct 2007Started and oversaw a new Systems Integrator Partner Program for an Oracle ERP product line. Identified existing and potential partners, ensured their service delivery was satisfactory, corrected with training and content where necessary. Delivered Oracle ERP system content and functionality updates to partners for training and consulting practice updates. Organized specialized training events for partners. Tracked and ensured partner led implementations were successful.
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Sr. Development ManagerPeoplesoft Jun 2003 - Sep 2006Ran a North American team of 15 developers and an Indian team of 25 developers.Helped start Oracle's India Development Center with critical planning, team building, aggressive hiring and training of new developers. Responsible for correcting software defects in generally available releases and for designing new ERP software components from requirements.Was replaced by two managers with transition to new role.
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Author Of The Reincarnationist Papers, Now The Paramount Movie Infinite, Starring Mark WahlbergBlackstone Publishing Jan 2021 - PresentAuthor of The Reincarnationist Papers (Blackstone Publishing), now the Paramount movie INFINITE, starring Mark Wahlberg. -
Board MemberOrderstorm Inc. Jan 2009 - PresentDenverCurrently serve on the Board for OrderStorm.
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AuthorMarshall Cavendish 2003 - Jul 2008Authored two titles for Marshall Cavendish:Insider's Rome -ISBN-13: 978-9812324023Insider's Venice -ISBN-13: 978-9812329455Both available on Amazon.com
Eric Maikranz Skills
Eric Maikranz Education Details
Frequently Asked Questions about Eric Maikranz
What company does Eric Maikranz work for?
Eric Maikranz works for Oracle
What is Eric Maikranz's role at the current company?
Eric Maikranz's current role is Group Vice President - Partner Success.
What is Eric Maikranz's email address?
Eric Maikranz's email address is er****@****cle.com
What is Eric Maikranz's direct phone number?
Eric Maikranz's direct phone number is +130333*****
What schools did Eric Maikranz attend?
Eric Maikranz attended University Of Colorado Boulder.
What are some of Eric Maikranz's interests?
Eric Maikranz has interest in Motorcycling, Writing, International Travel, Mobile, Clean Technology, Boxing, Health Care, Thoroughbred Horse Racing, Consumer Internet, Enterprise Software.
What skills is Eric Maikranz known for?
Eric Maikranz has skills like Erp, Enterprise Software, Program Management, Jd Edwards, Oracle, Business Intelligence, Project Management, Management, Integration, Business Process, Pmp, Consulting.
Who are Eric Maikranz's colleagues?
Eric Maikranz's colleagues are Abhishek Mondal, Nitin Yadav, Nick Troisi, Russell Beckett, Jane Veader, Marie-Dominique Coupeau, Om Garg.
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