Eric Archer Email & Phone Number

• Designed and implemented integrated data handling solutions to increase productivity and reduce errors.• Developed scalable business solutions for a rapidly growing business.• Collaborated with cross-functional teams to ensure successful implementation of digital transformation initiatives.

Redmond, Washington, Us

Managed engagement program for 5 product communities on 2 platform technologies, overseeing 2 million monthly users.• Developed innovative programs and initiatives to enhance Community Platform engagement, rewards and recognition, support, outreach, ambassadors, event planning and member upskilling.• Managed a team of 6 vendor staff that directly support site and member accounts on the community platform.• Managed two teams consisting of a total of 12 resources for overseas contracted solution support.• Designed and implemented the Community Lounge experience, collaborating with community volunteers, at the annual Power Platform Conference, which welcomed over 6000 attendees last year.

Kirkland, Wa, Us

Oversaw team's operations and scheduling, arranged external presenter interviews, and managed contracted video production staff.• Established an efficient workflow procedure that merged 5 individual content workstreams, aligning disparate processes and terminology to form a seamlessly connected environment with comprehensive project continuity.• Integrated features such as multi-camera video production with teleprompters and virtual stage broadcasts, resulting in an increase in production output and quality.

Kirkland, Wa, Us

• CRM escalations management for all catalog hardware purchase issues• Data Analysis for multiple efforts including: global catalog content, device purchasing history/ forecasting, and supplier performance• Process mapping the catalog system end to end and across all departments• Review, approve and release hardware additions and updates to the catalog from all suppliers

• Multimedia content production specializing in photo, video & audio recording and editing services• Photography specialties: Corporate events, business portraits, product photography, weddings, family portraits and senior portraits• Videography services: Interviews, storytelling, instructional how-to's, event coverage, video podcasting, b-roll creation & stock footage commissioning, multi-camera workflow, editing only services for client supplied footage.• Audio services: Podcast recording with multiple microphones on location, skype and teams recordings for rebroadcast, dictation recording for presentation embedding and voice-over engineering.

Seattle, Washington, Us

Microsoft Procurement- Procurement Engagement Manager Team supporting Marketing and Consumer Business• Lead analyst on a large RFP with multi-million dollar delivered savings• Prepared 8 CVP reports each quarter measuring and comparing a dozen key performance indicators• Coordination and troubleshooting of internal systems and tools on time sensitive matters for stakeholders• Executive level communications for contract negotiation support, data collection and systems navigation• Contract signature coordination with real-time tracking and daily status updates to the team• Visual Storytelling video production for Procurement Engagement Manager messaging

Seattle, Washington, Us

Microsoft Procurement: Compliance Team• Directed and produced 4 Introductory training videos for the Outsource Compliance internal site• General Manager’s bi-weekly internal podcast recording, directing and production• Graphics design for on campus print ad campaign• Diversity and Inclusion video creation• Global Summit photography and videography

Seattle, Washington, Us

Microsoft Procurement: Compliance Team• Rhythm of Business management for Procurement Compliance Sr. Director• 250 member team support including systems troubleshooting, technology onboarding and event logistics• Directed and produced the General Manager’s internal bi-weekly podcast• Storytelling video production for 6 department cases

• Sub-contractor and vendor account manager with detailed analysis of costs, contracts and procedures• Performed in house takeoffs & estimation on all scopes of work, comparative analysis with external bids• Negotiated terms and unit pricing with select subs based on job cost analysis with savings up to 25%• Reviewed every change order for the origin of the change, accuracy and chargeback opportunities

• Curator and primary instructor for all class content, customer events and group training workshops• Created landmark location based photo shoot experience workshops, orchestrated content, manufacturer reps and venue staff (Chihuly Glass & Garden, Space Needle)• Sales process and product trainer for all stores with tailored coaching based on analysis of sales reports• Identified new product stream opportunities, established vendor relationships and created sales strategies

• Innovated youth sports photography by incorporating picture day packages with action game shots• Performed all processes including account acquisition & management, marketing, direct sales, field ops, order fulfillment and customer service• Built and operated a full service 2100 SF portrait studio on the Edmonds waterfront• USS Nimitz 2013 Cruise Book contract- 4500 headshots captured in 8 days while the ship was on active duty deployment in the Arabian Sea with sales over $70,000 and data fidelity 99.98% accurate

• Daily operations and maintenance of 30,000sf office building with 40 tenant spaces• On site point of contact for all service requests, facility inquiries and emergency needs• Facilitated major repair bids/contracts with sub contractors and represented the owners interests • Coordinated office moves, building component upgrades, preventative maintenance measures and building envelope upkeep

• Hired to spearhead adding a new workstream of window retrofitting to the company offerings• Lead the creation the field sales process, marketing literature, supplier order system and field install procedure manual.• Performed a post-mortem with company controller after each job to analyze our processes, cost analysis and profitability• Researched, established and maintained multiple supplier relationships

• Identified and bid the masonry scope of work on projects up to $3,000,000• Innovated the takeoff practices for maximum accuracy and time efficiency• Processed incoming and outgoing RFI’s and change orders• Detailed job cost analysis in real time with weekly owner updates

• Performed blueprint takeoffs, estimation and bid management for multi family construction projects• Coordinated design concepts with our in house manufacturing, installers, suppliers and project owner• Monthly reporting and goals review with the GM• Represented the sales department on the Kaizen Lean Manufacturing panel where we eliminated an estimated 2000 miles of walking per year for the staff. We also reduced man hours by 40 percent and increased profitability by 12% in a declining market and through 16 consecutive months of declining sales

• Managed sales and operations of the Seattle flagship location as well as recruiting, sales and product training for a district with 17 stores• Accountable for driving 12 key store metrics with weekly reporting • Provided weekly coaching based on individual sales category results for all staff• Presented the 4 hour annual holiday catalog rollout and sales training district meeting to 100+ people• Completed District Manager training program

• Trained photographers on proprietary systems for school portraiture, sports and dance photography• Maintained and managed distribution of 35 camera systems and 300 painted backgrounds• Set up new studio locations in Idaho, Oregon and Eastern Washington• Sales and account management of school business• Led on-location shoot event logistics • Represented the company at education conferences and events

Specialty retail camera company with industry renowned sales training program. Learned the fundamentals of the sales process and how to apply these steps to and sale. Held accountable for sales targets across several categories through coaching and data tracking. Became an assistant manager and assumed the training and coaching for new employees while driving sales targets. Created some of the first consumer classes that eventually grew into the "Kits Camera University" program, a value added offer for customers purchasing new equipment.

B.S., Management

Liberal Arts And Sciences/Liberal Studies