Eric Matthew Preston Email & Phone Number

United States

As Site Technology Specialist, I am the first point of contact at my building for the swift resolution of staff and student technology issues filed in our ticketing system, providing basic troubleshooting, advanced hardware repair and everything in between.

As Customer Services Supervisor, I served as both Information Desk Coordinator and staff training specialist. I was also responsible for the hiring, training, and supervision of Library Assistant I circulation staff at the Indian Creek Library, where I built and supervised a team of 8-10 world class customer service staff.

Holden, Missouri

As Branch Manager of the Holden Branch, I was responsible for overseeing the daily operations of the branch, handling difficult patron and staff issues, and training, scheduling, and managing my small library staff.

Independence, Missouri

As the South Branch Consumer Technology Specialist for the Mid-Continent Public Library system, I am responsible for working with all 15 of our Jackson County branches, and creating, maintaining, and presenting our consumer technology curriculum which is offered system-wide at all 30+ of our branches, as well as providing training to both staff and public on a variety of new and existing technologies.

Blue Springs, Missouri

As an Access Specialist - II at the Blue Springs South Branch of the Mid-Continent Public Library system, I served as the in-house technology specialist, the branch technology instructor (one-on-one appointments as well as group classes/presentations), and served as our Branch Social Media Liaison, where I was the face/voice of the social media outreach for one of the highest-circulation branches in the system.

Kansas City, Missouri

As a Team Member with LINC Caring Communities, I was responsible for performing outreach in the community Buckner, Missouri, assisting with Harvesters/mobile food pantry distribution, and assisting with the organization and execution of various community events, as well serving as the building liaison for LINC at Buckner Elementary and working with several community groups to facilitate use of that event space.

Independence, Missouri

As Computer Lab Paraprofessional with Fort Osage R-1 School District at Buckner Elementary, I spent 6+ years assisting in the instruction and presentation of technology to hundreds of students daily, teaching them everything from basic computer usage to more complex concepts about internet safety, finding educational resources online, and so much more.