Eric M. Bittel Email & Phone Number

Basking Ridge, Nj, Us

Plano, Texas, Us

Hired to startup and lead the Wealth Management Consulting practice, including Wealth Management, Brokerage, Institutional Retirement, and Lifetime Income. Practice focus is target operating model design, business and platform modernization/transformation, program planning and execution, and business readiness/adoption.

New York, Ny, Us

Tapped to develop and execute an $83M, multi-year Institutional Transformation initiative to build out a new Lifetime Income platform (Oracle OIPA).• Initiative required a complete re-think of the business and service models needed to support complete digital self-service with robust forensics, behavioral analytics, machine learning, traceability and decision support.• Currently executing the simultaneous build and adoption of new services while migrating 1.5M contracts, paying $5B of payments annually, to the new platform.

New York, Ny, Us

Hired to define and map current process and KPI’s and then develop a transformational strategy to enable a simple, fast and flawless digital payroll remittance experience for our clients. • Process includes 300k annual payroll transmissions, 130M records and $18B in annual flows. Original state included 12 disparate processes and $65M in annual expense.• Built the target state maps, strategy, vision demo, road map and business case. Target outcome was a 53.6% reduction in controllable costs, a 70% reduction in process steps, a 71% reduction in cycle time and a 31% increase in client satisfaction.

New York, Ny, Us

Recruited to optimize the OmniPlus platform and drive the end-to-end transformation of Operational processes through technical innovation and automation.

Amsterdam Zuidoost, Nl

Provided management consulting and execution support for the divestiture of three of ING’s Retail Advisory and Broker/Dealer businesses while legally and operationally combining the two remaining businesses, resulting in a flawless and seamless conversion.

Boston, Ma, Us

Recruited to shape and execute a multi-year, multi-practice operational transformation for the Workplace Investing business with 17,000 plans, 14M participants and $850B in AUA across four domestic and international sites. Quickly earned credibility as a subject matter expert, visionary and change agent. • Partnered with Product, Technology, Operations and Compliance to deliver an expansive vision, execution strategy, architecture and business case for an end to end business transformation• Accelerated organizational urgency and commitment around solving drivers of cost and consumer defections; focus areas included data and consumer self-service strategies and minimizing non-value-added work

Indianapolis, In, Us

Head of Client Services and Technology with a $62M P&L and more than 600+ staff in Operations, New Business, Plan Administration, Technology, Call Center, ERISA, Compliance and Government Reporting functions.• Saved $12.3M a year by flawlessly migrating 25,000 clients to a new record keeping platform (OmniPlus).• Cut trading costs 50%, Financial Operations staff 60% and G/L costs by 90% by successfully implementing an automated trading platform (NSCC).• Moved from a “straight through” transaction rate of 23% to 64% in first year, reducing labor costs by 27%.

Tapped to lead the Recordkeeping Technology organization and drove the transformation of Scudder’s Financial Operations and Compliance platforms. • Managed the day-to-day production environment and ensured the uninterrupted availability of mission critical platforms including OmniPlus, Trading, Cash Movement, Settlement, Self-Directed Brokerage, Check Disbursement, Tax Remittance, Billing & Reporting, Pricing, Dividend, Commissions and Fees, “Money In”, “Money Out”, Compliance and Fulfillment (statements, confirms, kits, etc.) platforms. Streamlined application portfolio from 42 disparate systems into 9 component-based services; reduced systems error exposure 97% in four years

Promoted to lead a newly created Technology organization focused on mission-critical transformation initiatives.• Sponsored and implemented the organization’s first PMO and governance structure. • Led the multi-year enterprise middle office shareholder system conversion from SunGard’s OmniPlan (NT) to OmniPlus (MVS) platform. Seamlessly delivered on time and 7% under the $10.3M budget• Cut annual expenses $5M by converting small market plans from DST’s TRAC 2000 onto OmniPlus• Managed the strategy and flawless execution of all Y2K remediation efforts

Delivered the administration of Scudder’s corporate and affiliate qualified and non-qualified Defined Contribution plans with $2B in AUA and over 10,000 participants. Chaired all Y2K business remediation efforts as well as the redesign of the Participant Statement, Plan Sponsor and Participant websites.

Authored and implemented OmniScript and OmniPlan software releases. Implemented the largest, most complex, “non-standard” Defined Contribution plans. Flawlessly implemented two record keeping software upgrades (OmniPlan).

New York, Ny, Us

Hired to convert and administer daily and periodically valued Defined Contribution plans. Operational responsibilities included client relationship management, plan investment consultation, non-discrimination testing, 5500 reporting, trading, asset reconciliation, transaction processing, participant education strategies and the development of OmniScript to accommodate custom plan business rules on SunGard’s OmniPlan platform.

Hired to manage periodic plan reporting and payroll file conversions for the Defined Contribution and Defined Benefit business. Promoted to supervisor after six months of service.

Mba, Management

Bachelor Of Science, Finance