Eric Mcrae Email & Phone Number

We are a boutique co-working space that provides creative professionals with the cost-effective resources they need to succeed in today's verging gig economy. Servicing: Entrepreneurs, Freelancers, Remote employees, Agencies, Consultants, Small Business & Startups. Located in Ottawa's MBO COWORKING, you will find a community that works together in a.

New York, NY, US

What Is Breather?Think of it this way: Breather is a quiet space amidst the chaos. It’s an environment beyond your office, home or neighbourhood coffee shop. In effect, Breather is whatever you want it to be: a space to decompress after a long day, meet with clients, practice yoga, study with classmates or catch up on work. It’s up to you.What’s inside a.

As a leader in the contact centre and business community, I devote considerable time as an executive member of the Ottawa Regional Call Centre Association (ORCCA). Additionally, I am a member of Invest Ottawa. Both have provided me the opportunity to support the professional development of colleagues and the sharing of best practices. * Interviewed as an.

Ottawa, Ontario, CA

Reporting to VP Customer Care, I analyzed organizational design, business systems and processes. By assessing the existing business models and architecting solutions that expand the efficiency through the integration of technology. Supporting the organizations development as it relates to operating process and the development of tools to facilitate.

Reporting to the Director of Security Operations, I was charged with the responsibility to build a Service Desk for the Government of Canada, design the operating model, mapping processes and developing the training catalogue.* Designed operating roles and responsibilities, defined reporting requirements and KPIs using ITIL methodologies* Designed and.

In collaboration with the President of MediResource and Canada’s preeminent somalia Tony Aspler, I developed an exclusive white label marketing website (SEM). Providing a branded loyalty program to businesses that increase the touch points with their target market.* Sales and marketing of the branded loyalty program that utilized social media* Development.

I develop clients engagement services and provided business consulting, knowledge expertise in strategic performance management methodologies, and the application of technologies to business. I facilitated the use of Psychometric Assessments, workshops to assist organizations through goal setting exercises using the “Results Centred Leadership” process and.

Toronto, Ontario, CA

Reporting to the VP Reader Services, I provided the leadership to 16 managers that supported 162 staff.* Faced with the decline of print media, my priority was to manage resources, strengthen operations and evolve business practices to reduce operating costs for 6 Urban and 32 community markets.* Developed systems that migrated 42% of subscribers to.

Chicago, IL, US

Reporting to the VP Operations, I was responsible for the client relationship with American Express and managed the call centre of 130 staff.* My direct reports were Account Management, Operations, Training & Quality, Continuous Improvement, Facilities, Work Force Management and IT Services* Responsibilities included contract negotiations, executing.

Ottawa, On, CA

Reporting to the Director of Ancillary Services my department generated $12.6 million in revenue annually and I managed 12 staff members that delivered 8 services to the college.* Provided recommendations to the Foundations Board of Directors on revenue and strategic planning* Wrote Parking system RFP and chaired the bid selection team— Defined system.

Miami, FL, US

As a senior manager, I reported to the Director of Operations and was responsible for the management of the Training and Quality teams. Prepared and presented quarterly results of my departments to the HP executive team.* Additional responsibilities included the reconciliation of payroll hours to identify billable training time* Standardized training.

As Manager of Operations, I supported the Rogers and Comcast customers with technical support. After launching and building the Charter Billing and Sales Service Centre, I assumed the role of Senior Manager of Operations and remotely managed the Heathrow Florida site in addition to the Ottawa site.With a implementation timeline of 3 weeks, I successfully.

Financial Accounting

Bachelor Of Arts (Ba), English & Computer Science