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As a highly motivated professional with years of experience in business management, IT, and translation, I am now focused on helping businesses navigate the complex landscape of Generative AI. Leveraging my background as an IT manager, entrepreneur, and industry consultant, I specialize in Risk Management of Generative AI application and use projects, based on the NIST AI 600-1, NIST AI RMF, and MIT Risk Repository frameworks.Throughout my career, I have:- Founded and operated Spark English, securing and maintaining 30 corporate clients, including leading tech companies, while enhancing their global communication strategies.- Partnered with companies such as Cognyte and Symantec to translate critical cybersecurity and industry documents, gaining deep insights into technical and risk-related terminology.- Managed a large Customer Support Team at Bematech, successfully leading a product update for 15,000 customers and restructuring teams across multiple acquisitions.- Coordinated technical support at TOTVS, standardizing processes and managing customer relationships across diverse regions and business units.Currently, I am expanding my expertise in AI risk management to guide businesses of all sizes through safe and effective Generative AI implementation. My mission is to demystify the complexities of AI risks, help companies align with established frameworks, and ensure they adopt AI technologies responsibly and strategically.I am passionate about helping organizations understand and mitigate the risks associated with AI, providing tailored solutions that safeguard their operations and enhance their decision-making processes. Let’s connect and explore how I can help your business navigate the AI landscape safely and effectively.
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Business Development ManagerSz SolutionsOrlando, Fl, Us -
International Channel ManagerSz Solutions Sep 2024 - PresentAs International Channel Manager, I represent SZ Solutions, a company specializing in WMS solutions and software factory services, leading efforts to establish its presence in the US market. My role focuses on identifying potential partnerships, generating leads, and exploring new business opportunities to support the company’s expansion strategy in the United States. -
OwnerSpark English Nov 2011 - PresentSão Paulo, Sp, Br- Founded and managed a successful translation business, securing and maintaining 30 corporate clients.- Taught Business English to professionals, significantly enhancing their communication skills in international business contexts.- Partnered with Cognyte, a leading cybersecurity company, to translate user guides, homologation guides, and industry trend reports, gaining substantial knowledge of cybersecurity terminology and industry practices.- Managed all aspects of business operations, including project management, client negotiations, and financial oversight, demonstrating strong entrepreneurial and leadership skills. -
Digital Strategy DirectorEsauce Marketing & Tecnologia Apr 2014 - Apr 2015Joinville, Sc, Br- Responsible for the creation of digital marketing strategies, focused on results through the creation and management of social media campaigns; content managament using advanced SEO techniques; Google Adwords campaigns; management of website development projects with focus on lead generation and client acquisition.- Set partnerships with other businesses to increase the reach of the company's marketing and sales strategies. - Created the weekly podcast "De Cabeça", to discuss subjects related to entrepreneurship, digital business, sales and interviews with other entrepreneurs, helping new entrepreneurs and fostering market growth for companies that need support in these areas. -
Customer Support ManagerBematech Apr 2010 - Jan 2012São José Dos Pinhais, Paraná, Br- Managed a Customer Support Team of approximately 120 collaborators for the Software Division, ensuring high levels of customer satisfaction and team performance.- Led a product update project that successfully reached around 15,000 customers with outdated versions, enhancing product usability and customer experience.- Restructured the software team by merging operations and processes of four acquired software companies into a single, efficient unit, streamlining operations and improving support services.- Implemented a corporate social network tool to improve internal communication and customer support, fostering a collaborative and responsive support environment. -
Ombudsman / Customer Support ManagerTotvs Apr 2007 - Mar 2010Sao Paulo, Sp, Br- Managed the TOTVS Ombudsman department, coordinating teams across São Paulo, Joinville, and Belo Horizonte, ensuring consistent and effective customer support.- Oversaw technical support activities at Datasul, establishing standard processes, rules, procedures, and tools to enhance support quality and efficiency.- Served as the Datasul Corporate Ombudsman, managing customer relationship teams, and setting priorities for services performed by development franchises, enhancing client satisfaction and loyalty.- Acted as Corporate Customer Relationship Manager for US and Mexico customers, building strong relationships and ensuring their needs were met.- Managed customer support surveys and the Customer Web Portal, gathering valuable feedback and driving continuous improvement in support services.- Structured customer support processes for companies acquired by Datasul, ensuring seamless integration and consistent support standards. -
Systems AnalystTerphane Ltda May 2006 - Apr 2007Bloomfield, New York, Us- Supported all Logistics, Manufacturing and Financial modules of the Datasul ERP system.- Supported the existent customized ERP processes and helped on the development of new customized ERP solutions for the company’s needs.- Provided the primary network support for the users’ administrative issues and requirements.- Interaction with all user levels at the plant in the USA and the headquarters in Recife-Brazil, using the advanced knowledge of both English and Portuguese to help the communication between users in the Brazil and the USA. -
Support AnalystDatasul Logistica Ltda Jul 2003 - May 2006- Implemented all Datasul Logistics and Manufacturing modules at Terphane Inc, in Bloomfield-NY-USA. Provided training and customer support during the implementation process.- Provided technical support to all customers for the Datasul ERP Supply modules.- Wrote documentation of the Logistics processes in English and translated documents and analysis for the North-American customers.- Recorded training sessions for the processes of the Supply Contract module.
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Customer Support ManagerGoco-Op Inc Sep 2000 - Feb 2003- Provided technical support on e-procurement application for internal and external customers.- Managed the Customer Support Team, providing quick response to issues and complete customer satisfaction.
Eric Menau Skills
Eric Menau Education Details
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InpgInternational Business -
UnivilleInternational Business
Frequently Asked Questions about Eric Menau
What company does Eric Menau work for?
Eric Menau works for Sz Solutions
What is Eric Menau's role at the current company?
Eric Menau's current role is Business Development Manager.
What is Eric Menau's email address?
Eric Menau's email address is ej****@****ail.com
What is Eric Menau's direct phone number?
Eric Menau's direct phone number is +47380*****
What schools did Eric Menau attend?
Eric Menau attended Inpg, Univille.
What skills is Eric Menau known for?
Eric Menau has skills like Crm, Team Leadership, Erp, Team Management, Negotiation, Business English, Management, Business Intelligence, Erp, Training, Operating Systems, Business Strategy.
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