Eric Menau

Eric Menau Email and Phone Number

Business Development Manager @ SZ Solutions
Orlando, FL, US
Eric Menau's Location
São Paulo, Brazil, Brazil
Eric Menau's Contact Details

Eric Menau personal email

Eric Menau phone numbers

About Eric Menau

As a highly motivated professional with years of experience in business management, IT, and translation, I am now focused on helping businesses navigate the complex landscape of Generative AI. Leveraging my background as an IT manager, entrepreneur, and industry consultant, I specialize in Risk Management of Generative AI application and use projects, based on the NIST AI 600-1, NIST AI RMF, and MIT Risk Repository frameworks.Throughout my career, I have:- Founded and operated Spark English, securing and maintaining 30 corporate clients, including leading tech companies, while enhancing their global communication strategies.- Partnered with companies such as Cognyte and Symantec to translate critical cybersecurity and industry documents, gaining deep insights into technical and risk-related terminology.- Managed a large Customer Support Team at Bematech, successfully leading a product update for 15,000 customers and restructuring teams across multiple acquisitions.- Coordinated technical support at TOTVS, standardizing processes and managing customer relationships across diverse regions and business units.Currently, I am expanding my expertise in AI risk management to guide businesses of all sizes through safe and effective Generative AI implementation. My mission is to demystify the complexities of AI risks, help companies align with established frameworks, and ensure they adopt AI technologies responsibly and strategically.I am passionate about helping organizations understand and mitigate the risks associated with AI, providing tailored solutions that safeguard their operations and enhance their decision-making processes. Let’s connect and explore how I can help your business navigate the AI landscape safely and effectively.

Eric Menau's Current Company Details
SZ Solutions

Sz Solutions

View
Business Development Manager
Orlando, FL, US
Website:
szsolutions.us
Employees:
1
Eric Menau Work Experience Details
  • Sz Solutions
    Business Development Manager
    Sz Solutions
    Orlando, Fl, Us
  • Sz Solutions
    International Channel Manager
    Sz Solutions Sep 2024 - Present
    As International Channel Manager, I represent SZ Solutions, a company specializing in WMS solutions and software factory services, leading efforts to establish its presence in the US market. My role focuses on identifying potential partnerships, generating leads, and exploring new business opportunities to support the company’s expansion strategy in the United States.
  • Spark English
    Owner
    Spark English Nov 2011 - Present
    São Paulo, Sp, Br
    - Founded and managed a successful translation business, securing and maintaining 30 corporate clients.- Taught Business English to professionals, significantly enhancing their communication skills in international business contexts.- Partnered with Cognyte, a leading cybersecurity company, to translate user guides, homologation guides, and industry trend reports, gaining substantial knowledge of cybersecurity terminology and industry practices.- Managed all aspects of business operations, including project management, client negotiations, and financial oversight, demonstrating strong entrepreneurial and leadership skills.
  • Esauce Marketing & Tecnologia
    Digital Strategy Director
    Esauce Marketing & Tecnologia Apr 2014 - Apr 2015
    Joinville, Sc, Br
    - Responsible for the creation of digital marketing strategies, focused on results through the creation and management of social media campaigns; content managament using advanced SEO techniques; Google Adwords campaigns; management of website development projects with focus on lead generation and client acquisition.- Set partnerships with other businesses to increase the reach of the company's marketing and sales strategies. - Created the weekly podcast "De Cabeça", to discuss subjects related to entrepreneurship, digital business, sales and interviews with other entrepreneurs, helping new entrepreneurs and fostering market growth for companies that need support in these areas.
  • Bematech
    Customer Support Manager
    Bematech Apr 2010 - Jan 2012
    São José Dos Pinhais, Paraná, Br
    - Managed a Customer Support Team of approximately 120 collaborators for the Software Division, ensuring high levels of customer satisfaction and team performance.- Led a product update project that successfully reached around 15,000 customers with outdated versions, enhancing product usability and customer experience.- Restructured the software team by merging operations and processes of four acquired software companies into a single, efficient unit, streamlining operations and improving support services.- Implemented a corporate social network tool to improve internal communication and customer support, fostering a collaborative and responsive support environment.
  • Totvs
    Ombudsman / Customer Support Manager
    Totvs Apr 2007 - Mar 2010
    Sao Paulo, Sp, Br
    - Managed the TOTVS Ombudsman department, coordinating teams across São Paulo, Joinville, and Belo Horizonte, ensuring consistent and effective customer support.- Oversaw technical support activities at Datasul, establishing standard processes, rules, procedures, and tools to enhance support quality and efficiency.- Served as the Datasul Corporate Ombudsman, managing customer relationship teams, and setting priorities for services performed by development franchises, enhancing client satisfaction and loyalty.- Acted as Corporate Customer Relationship Manager for US and Mexico customers, building strong relationships and ensuring their needs were met.- Managed customer support surveys and the Customer Web Portal, gathering valuable feedback and driving continuous improvement in support services.- Structured customer support processes for companies acquired by Datasul, ensuring seamless integration and consistent support standards.
  • Terphane Ltda
    Systems Analyst
    Terphane Ltda May 2006 - Apr 2007
    Bloomfield, New York, Us
    - Supported all Logistics, Manufacturing and Financial modules of the Datasul ERP system.- Supported the existent customized ERP processes and helped on the development of new customized ERP solutions for the company’s needs.- Provided the primary network support for the users’ administrative issues and requirements.- Interaction with all user levels at the plant in the USA and the headquarters in Recife-Brazil, using the advanced knowledge of both English and Portuguese to help the communication between users in the Brazil and the USA.
  • Datasul Logistica Ltda
    Support Analyst
    Datasul Logistica Ltda Jul 2003 - May 2006
    - Implemented all Datasul Logistics and Manufacturing modules at Terphane Inc, in Bloomfield-NY-USA. Provided training and customer support during the implementation process.- Provided technical support to all customers for the Datasul ERP Supply modules.- Wrote documentation of the Logistics processes in English and translated documents and analysis for the North-American customers.- Recorded training sessions for the processes of the Supply Contract module.
  • Goco-Op Inc
    Customer Support Manager
    Goco-Op Inc Sep 2000 - Feb 2003
    - Provided technical support on e-procurement application for internal and external customers.- Managed the Customer Support Team, providing quick response to issues and complete customer satisfaction.

Eric Menau Skills

Crm Team Leadership Erp Team Management Negotiation Business English Management Business Intelligence Erp Training Operating Systems Business Strategy Portuguese Outsourcing Itil Customer Service Logistics Business Planning Microsoft Project Marketing Strategy Software Development Analysis Sistemas Operacionais Ms Project Business Analysis Start Ups Business Process Product Management Planejamento Empresarial Collaboration Solutions Strategic Planning Processos Empresariais Customization Customer Relations E Commerce Solution Selling Pmi Desenvolvimento De Software Treinamento

Eric Menau Education Details

  • Inpg
    Inpg
    International Business
  • Univille
    Univille
    International Business

Frequently Asked Questions about Eric Menau

What company does Eric Menau work for?

Eric Menau works for Sz Solutions

What is Eric Menau's role at the current company?

Eric Menau's current role is Business Development Manager.

What is Eric Menau's email address?

Eric Menau's email address is ej****@****ail.com

What is Eric Menau's direct phone number?

Eric Menau's direct phone number is +47380*****

What schools did Eric Menau attend?

Eric Menau attended Inpg, Univille.

What skills is Eric Menau known for?

Eric Menau has skills like Crm, Team Leadership, Erp, Team Management, Negotiation, Business English, Management, Business Intelligence, Erp, Training, Operating Systems, Business Strategy.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.