Eric Hungerford Email & Phone Number

Boise, Idaho, United States

Meridian, Idaho, United States

Work with four PhDs colleagues at a research based, pre-Series A biotech startup to develop a revolutionary, aptamer-based, diagnostic testing solution for Covid 19 and other diseases. Quickly learn, implement, and develop proficiency or mastery of new molecular biology techniques and protocols while adapting to ever-changing experiment results and market shifts.

United States

Successfully responded to a high volume of calls (500+ per month) of varying complexity from diverse customer groups across three different retail credit card portfolios of private label and co-branded products during a system migration. Verified account access and evaluated each caller’s unique questions and situation using active listening, empathy, and acknowledgements. Deciphered cryptic account notes from past calls to understand the backstory. Identified, investigated, explained, clarified, resolved and/or escalated complaints, disputes, errors, tech problems, and other issues in an efficient, timely, and pleasant manner. Identified sales opportunities and suggested and/or implemented solutions to expand and retain customer relationships and brand loyalty. Collaborated with fraud, security operations, new accounts, and credit departments. Supported other customer service representatives’ development by providing information and advice as needed. Recognized for outstanding service on many occasions.

Boise, Idaho Area

Organize, prioritize, and test samples and record and report data on a high daily volume of animal specimens averaging over 35,000 samples per month. Communicate results with end users (state and federal personnel and veterinarians.) Co-manage the brucellosis laboratory consisting of two laboratory technicians and two interns with the Federal Brucellosis Microbiologist. Solely responsible for the operation of the brucellosis laboratory when the Federal Brucellosis Microbiologist is absent. Assist clients (veterinarians and owners) with sample submission and brucellosis testing questions and requirements. Created new brucellosis SOPs, worksheets and forms and updated existing documents. Assist the Federal Brucellosis Microbiologist and Quality Assurance manager with developing quality management standards for testing in the brucellosis laboratory. Calibrate, clean, and maintain lab equipment.

Boise, Idaho

Organize, prioritize and test samples and record and report data on a high daily volume of animal specimens averaging 30,000 samples per month. Communicate results with end users (state and federal personnel and veterinarians.) Refined the MCI process to increase efficiency inter-agency tracking and use of data and samples. Assisted in the creation of the MCI Lab’s Standard Operating Procedures (SOP) manuals. Trained new lab technician and intern in MCI, shipping and other general brucellosis lab work. Collaborate with other labs (Dairy, Serology) as needed. Clean and maintain lab equipment.

Provided courteous service to voters to ensure the integrity of the election process during a tumultuous campaign season.

Bachelor'S Degree, Biology/Biological Sciences, General

Microbiology Major

Course highlights: • immunology • genetics • microbial physiology • anatomy & physiology • medical mycology • quantitative analysis.

Diploma

Activities and Societies: Member of award winning marching band all three years at this school. Grade point average: 4.2/5.0 scale.