Eric Brown, Pmp, Icp-Apm Email & Phone Number

Highlands Ranch, Colorado, United States

Greater Denver Area

Denver

Welltok's CafeWell Health Optimization Platform provides consumers with personalized Guidance and incentives to optimize their health.Senior Service Delivery / Project Manager• Serve as Senior Project Manager for Welltok’s SaaS wellness platform implementations and post implementation service management• Successfully manage a portfolio of up to 8 unique clients in various states of project implementation• Proven track record of delivering projects on time• Created custom client onboarding process and documentation• Promoted to Senior Service Delivery / Project Manager in 2016 after being recognized by Senior Management as a top performer

Boulder, Co

CyberSource provides a complete portfolio of services that simplify and automate payment operations. Customers use our CyberSource and Authorize.Net brand solutions to process online payments, streamline fraud management, and simplify payment security.Client Delivery Manger• Successfully build and maintain valued partnerships with fortune 500 customers• Act as lead project manager for product enhancement and maintenance release projects.• Present internal and external reporting to all management including C level executives• Manage outstanding client issues including tracking, escalation, reporting and resolution• Provide risk management and change control oversight including impact assessment, prioritization and client scheduling

IT Program / Project Manager• Manage multiple/simultaneous Global Services Performance Group projects• Supervise team of eleven IT Architects and IT Specialists • Department Liaison to technical support teams • Create and manage funding documentation for all Performance Group projects• Work closely with all customers to gather project requirements and define scope• Asset Management and tracking of all test lab equipment.IT Project Manager• Managed all phases of multiple internal and commercial development, infrastructure and test engagements from project initiation through project close. • Streamlined test processes to reduce average project duration and cost• Realigned test processes and procedures in response to modified corporate standards• Negotiated use of offshore test environments to accommodate aggressive schedules• Chaired review board to determine eligibility for process and/or standards exceptionsIT Project Specialist • Managed performance/load test engagements for over 80 IBM software applications• Ensured assigned projects teams were in compliance with corporate policies/standards• Motivated the test team to maintain schedules when impacted by unforeseen delays