Eric Millington Email & Phone Number

Middlewich, England, United Kingdom

• Providing on site IT support across this secondary school, supporting pupils, staff and leadership teams with both hardware and software issues in a classroom setting.• Maintaining all aspects of the school’s ICT infrastructure and providing technical support, training and guidance to all school service users.• Dealing with incoming incidents in a professional, courteous manner face to face and over the phone.• Problem management and troubleshooting hardware and connectivity. • Maintenance of server and internet services.• Desktop deployment of pcs and software etc. • Performing hardware repairs when needed. • Setting up IT display and sound equipment. • Maintaining asset logs of equipment and other records.• Responding to a broad range of general IT queries.

Crewe, England, United Kingdom

Testing and fixing of laptops for MOJ Incell (laptops provided to prisoners), replacement of faulty parts such as hard drives, batteries, keyboards, and screens in a high secure and confidential environment.Software system ‘build’ of new and repaired Incell laptops.Software system ‘build’ of laptops and testing for supply to MOJ employees.Use of ‘Snow’ software to resolve requests for replacement laptops/monitors as raised by MOJ employees via first and second line support.Software installation and dealing with special laptop requests.Processing/administration of all faulty devices returned to stock (laptops, desktops etc).Assisting with deliveries and despatch of hardware devices to the estate.

Crewe, United Kingdom

​Dealing with incoming incidents in a professional, courteous manner over the phone and via email, web, internet, and HTML.Incident management e.g. logging tickets, dealing with 2nd and 3rd line resolution teams, 3rd parties and keeping the user informed throughout the life cycle of an incident.Configuring and troubleshooting startup settings, issues, hardware device, device driver, and performance issues.Troubleshooting network connectivity issues.Troubleshooting user issues by remote assistance.Troubleshooting security issues, browser, and content access issues.Troubleshooting operating system and application issues.Troubleshooting software installation escalations. e.g. installation permissions, local administrator requirement and licensing restrictions.Troubleshooting enterprise logon issues e.g. hardware vs. network and password expiration. Troubleshooting enterprise network connectivity issues. e.g. determining scope of issue, determining whether it’s a PC or a network connectivity issue, internet protocols, hardware and cabling, proxies and default gateway.Troubleshooting enterprise network printer issues. e.g. hardware failure, server issues, printer failure, network issues and driver issues.

Crewe, United Kingdom

Respond to all customer calls/emails in a professional, timely and courteous manner.Follow procedures to ensure all calls/emails are identified as ‘in’ or ‘out’ of contracted scope.Provide ‘first time fix’, wherever possible.Apply known solutions, advice and guidance to customers.Take change requests from customers and ensure these are accurately logged and referred to the appropriate support teams.Log all calls, using the designated call handling system and entering detailed and accurate information.Manage administration tasks within the team, e.g. mails, pc requests, procurement requests.Assign any problems which cannot be resolved during the call/logging to the appropriate support group.Keep the customer, when they make follow up calls, fully informed about the progress of any problems which have been assigned to a support group.Identify common and large scales problems and alert the Incident Manager and Team Leader to these.Respond to customers’ chases and email messages in a timely manner.Assist with the training, coaching and development of new staff.

Responsible for the online marketing of products and services (e-marketing).Designing and building new website pages and content.Testing of all website development and site changes including ecommerce process and all technical amendments made to the site.Working closely with the design team to design and build new website pages and content.Administration of website using the Ektron CMS400.NET CMS including text and image content, adding links and navigation as required and page building.Search engine optimization work ensuring that existing and new site content is optimized for maximum visibility to search engine spiders, correct use of title and header tags relevant to the page content, descriptive and relevant use of meta information.Creation and build of targeted landing pages as destinations from Google Adwords advertisement campaigns.Creation and build (using HTML and CSS) of ‘e-shots' for email marketing purposes including tracking codes for Google Analytics, sending of e-marketing campaigns and reporting (using Analytics) on campaign success and click-through behaviour. Provision of hardware and software support including set up, testing and fixing for a small team.Main contact point for all IT related issues.

Answering and responding to all client queries and enquiries within customer services via telephone, email, the site forum and various social media sites.Providing help and advice to customers. Investigating and solving customer problems which may be complex or long-standing issues.Maintaining accurate records of discussions or correspondence with customers.Promoting and selling products/services to clients.Order advice and administration.Developing customer service procedures, policies and standards.Keeping up to date with product knowledge.Aftersales role.

Onsite At Bentley Motors

Situated onsite directly supplying Bentley Motor Cars with consumables.Responsible for monitoring inventory levels and ordering/purchasing consumables.Sourcing suppliers and liaising with them to achieve the best deals.Evaluating and monitoring supplier's performance.Coordinating the safe receipt, storage, retrieval and timely dispatch of goods.Maintaining computerised administration, storage and retrieval systems.Ensuring actual inventory is reflected accurately on the electronic system.Dealing with stock control issues, including missing, returned and damaged stock.Liaising with other internal departments to ensure all requirements are considered.Conducting regular stock takes in accordance with the company stock taking procedures.Producing regular inventory reports.

Managing a large internal audit programme.Carrying out internal audits to the requirements of BS EN ISO 9001.Actioning of all corrective/preventive action and ensuring re-audit was achieved.Delivering induction training which included quality and health and safety to all new personnel.Providing staff with support and guidance whenever necessary.Carrying out all quality tests relating to the manufacture of sealed unit, involving final test and inspection.Ensuring that quality test/system records are maintained.Preparing for the third party assessment and surveillance process to ISO 9001.Responsible for inventory control.Purchasing all incoming materials, this includes everything from general office materials to materials used in production.Inspecting all incoming materials for quality and order accuracy.Maintaining computerised administration, storage and retrieval systems.Ensuring actual inventory is reflected accurately on the electronic system.Monitoring suppliers' performance.Using forklift truck to unload incoming goods.

Glass cutting and then expanded role into the area of leading and toughening glass.

Responsible for the general management and operation of the glass cutting department. Duties included all areas of glass cutting, georgian bar designs, leading and overseeing the productivity of the department.