Eric Millington Email & Phone Number

Middlewich, England, United Kingdom

• Providing on site IT support across this secondary school, supporting pupils, staff and leadership teams with both hardware and software issues in a classroom setting.
• Maintaining all aspects of the school’s ICT infrastructure and providing technical support, training and guidance to all school service users.
• Dealing with incoming incidents in a professional, courteous manner face to face and over the phone.
• Problem management and troubleshooting hardware and connectivity.
• Maintenance of server and internet services.
• Desktop deployment of pcs and software etc.

Crewe, England, United Kingdom

Testing and fixing of laptops for MOJ Incell (laptops provided to prisoners), replacement of faulty parts such as hard drives, batteries, keyboards, and screens in a high secure and confidential environment.Software system ‘build’ of new and repaired Incell laptops.Software system ‘build’ of laptops and testing for supply to MOJ employees.Use of ‘Snow’.

Crewe, United Kingdom

​Dealing with incoming incidents in a professional, courteous manner over the phone and via email, web, internet, and HTML.Incident management e.g. logging tickets, dealing with 2nd and 3rd line resolution teams, 3rd parties and keeping the user informed throughout the life cycle of an incident.Configuring and troubleshooting startup settings, issues.

Crewe, United Kingdom

Respond to all customer calls/emails in a professional, timely and courteous manner.Follow procedures to ensure all calls/emails are identified as ‘in’ or ‘out’ of contracted scope.Provide ‘first time fix’, wherever possible.Apply known solutions, advice and guidance to customers.Take change requests from customers and ensure these are accurately logged.

Responsible for the online marketing of products and services (e-marketing).Designing and building new website pages and content.Testing of all website development and site changes including ecommerce process and all technical amendments made to the site.Working closely with the design team to design and build new website pages and content.Administration.

Answering and responding to all client queries and enquiries within customer services via telephone, email, the site forum and various social media sites.Providing help and advice to customers. Investigating and solving customer problems which may be complex or long-standing issues.Maintaining accurate records of discussions or correspondence with.

Onsite At Bentley Motors

Situated onsite directly supplying Bentley Motor Cars with consumables.Responsible for monitoring inventory levels and ordering/purchasing consumables.Sourcing suppliers and liaising with them to achieve the best deals.Evaluating and monitoring supplier's performance.Coordinating the safe receipt, storage, retrieval and timely dispatch of goods.Maintaining.

Managing a large internal audit programme.Carrying out internal audits to the requirements of BS EN ISO 9001.Actioning of all corrective/preventive action and ensuring re-audit was achieved.Delivering induction training which included quality and health and safety to all new personnel.Providing staff with support and guidance whenever necessary.Carrying.

Glass cutting and then expanded role into the area of leading and toughening glass.

Responsible for the general management and operation of the glass cutting department. Duties included all areas of glass cutting, georgian bar designs, leading and overseeing the productivity of the department.