Eric M. Email & Phone Number

Kirkland, WA, US

San Francisco, CA, US

Santa Clara, California, US

Protects systems by defining access privileges, control structures, and resources. Recognizes problems by identifying abnormalities; reporting violations. Implements security improvements by assessing current situation; evaluating trends; anticipating requirements. Also, I double down as a program manager by organizing programs and activities in accordance.

Santa Clara, California, US

- Analyzing day to day investigations from external researchers to internal employees regarding vulnerabilities and potential attack vectors.- Executing Incident Response to identify and involve important stakeholders to effectively mitigate and remediate incidents.- Performing and assisting in incident Post Mortems to identify root cause and lessons.

Santa Clara, California, US

Santa Clara, California, US

Seattle, WA, US

• Supported on technical issues involving Microsoft’s core business applications and operating systems
• Executed technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Experience in Kaseya, a remote monitoring and access system with alerts/notifications, and responded to tickets accordingly
• Experience in ConnectWise ticket management tool
• Communicated with a multitude of clients form various business firms
• Escalated service requests appropriately that required high-level engineer support

Santa Clara, California, US

• Responding to requests for Linux system administration support
• Working on a KVM hypervisor to understand and test on prem infrastructure
• Built, tested and deployed an isolated network
• Built, tested and deployed pfSense, LDAP, and NFS servers
• Built, tested and deployed Ansible playbooks
• Mentored another intern in virtualization, Linux, and pfSense

• Managed a team of 6 that was conducting research of the economic impact of manufacturing and maritime business in the local community
• Researched and created a survey both online using “Typeforms” and on paper.
• Journeyed out on fieldwork explaining our vision and to collect introductory data
• Executed weekly meetings to update team and our employer
• Analyzed data received using “Tableu” from survey given to firms
• Compiled data in a report and then presented to employer

- Provide support for faculty, staff, and students with any technical issues. - Manage various types of technology and media equipment such as laptops and cameras. - Provides support over the phone and in person in the IT lab- Maintaining and managing printers and networks

Tacoma, Washington, US

• Deploying computer to employees, imaging, and wiping drives.- Updated hardware, operating system, and software for all computers for employees of BCRA- Help desk duties as technical support for BCRA - Under mentor-ship.
• Analyzing system logs and identifying potential issues with computer systems.
• Applying operating system updates, patches, and configuration changes.
• Installing and configuring new hardware and software.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries and assisting users.