Supported the entire organization with continuous process improvement, system integration, workflow automation, custom tool development, and data insights. Teams served spanned all lines of business (enterprise SaaS, building electrification project sales/finance/operations, and incentive/workforce program administration) and executive functions (finance, legal, HR, and company-wide KPI and OKR management).Leveraging my unique combination of technical background, construction finance subject matter expertise, and modern product management experience, I was able to radically accelerate the discovery, design, implement, launch, and iterate cycles for purpose-built internal solutions, responding to hundreds of business needs across a wide array of platforms.Personally implemented, administered, configured, and/or developed custom or low-code workflow applications and integrations with Salesforce, Procore, Xero, Docusign, Hubspot, Outreach.io, Stripe, gSuite (Drive, Docs, Sheets, Mail), Slack, Jira, and UtilityAPI primarily utilizing Coda, Zapier, Google Apps Script, and AWS QuickSight.Additionally, coached multiple teams and their leaders in lean philosophy, modern agile methodologies, and “squishy” interpersonal and collaboration skills since adoption of new cross-functional tools and process changes depends on strong shared mental models, clear and common goals, and relationships built on trust.

Designed the product principles, product management roles & leveled expectations, and tools & processes for managing the complete product discovery and delivery lifecycle in collaboration with the VP of Product and Dir. Product Design. Personally implemented org-wide systems for user feedback management, OKR tracking, roadmaps and deliverable progress tracking, cross-functional go-to-market coordination, product usage metric instrumentation, and more.Owned the priority, productivity, and quality of multiple FTE and offshore development teams contributing to strategic roadmap initiatives, feature enhancement requests, and defects. Managed four product management direct reports responsible for delivering results in collaboration with multiple engineering teams across multiple lines of business.Engendered strong collaborative customer partnerships with top CRE lenders in order to discover best practices and patterns for market pervasive solutions from industry leaders.Supported a complete technical re-platform initiative as a key product stakeholder and subject matter expert participating in enterprise data model redesign, untangling of complex monolithic business logic, and establishing a best-in-class micro-service, product domain API, and micro-front-end architecture.

Responsible for the complete lifecycle of new features, bug fixes, and architectural updates of the LeanKit web application. Managed and participated in user research, UI/UX design, development, QA, deployment, and product metrics.Fostered positive and collaborative relationships between product management, design, and development teams by designing a lightweight, cross-functional defect triage process and integrated product backlog. Each team had a single board that combined roadmap work, defects, research tasks, and other work previously tracked on separate backlogs. The increased visibility into WIP and productivity metrics resulted in shorter cycle times and reduced miscommunication and rework.Performed detailed analysis of historical and real-time user data. Leveraged Amplitude (via Segment.io), Sumo Logic, Google Analytics, and Tableau. Usage data was a key component of all product design and strategic decisions.Managed the company-wide, cross-functional strategic review team meetings. The team included representatives from product development, sales, support, marketing, and product strategy. Facilitated continuous, iterative improvement of the meeting process and format.Designed a human-centered conceptual framework for understanding the true value of LeanKit. Led the product strategy team to develop user personas that reflected the new framework. This new model became the foundation of process and product improvements across the entire organization.

Collaborated with senior marketing consultant, offering a unique ability to translate deeply complex technical features into human-centered, user-relatable messaging.Performed an extensive review of Sony's web presence and compiled a thorough analysis of key Hi-Res Audio competitors with regard to content, digital assets, and messaging.Developed user personas outlining behavioral models of user discovery, purchase, and product usage based on primary and secondary user research.

Worked closely with CEO, CMO, and CTO of connected devices start up to define an integrated hardware/software/UX product strategy. Compiled a collection of detailed user personas to help clarify business and product goals and drive consensus on outstanding product decisions with a focus on human-centered design.Designed and implemented interactive UX prototypes and user flow concepts for both embedded user interfaces and companion mobile applications.Collaborated closely with the CEO to understand business processes and information control requirements. Performed a thorough analysis of cloud-based real-time requirements and project management solutions, then implemented and administered the chosen tool for the team.

Led a team of 5 engineers including firmware, hardware, and algorithms specialists on multiple long-term research and development projects. Leveraged custom target embedded devices, MATLAB data analysis, and a companion iOS app for automated experiment protocol control.Collaborated with various technology research, product engineering, and human factors engineering groups. Assisted with technology investigations and data capture/analysis for next-generation feature development.Constantly sought out and identified opportunities for modularity and reusability of designs from early stages of projects, both within the technical platforms group and when collaborating with the product embedded and firmware teams.

Helped establish department culture as the third Beats engineering employee. Interviewed foundational team leads, established standards, and defined business and engineering process. Championed JIRA and Confluence for department-wide issue tracking and internal wiki.Executed the design and implementation of multiple functional proof of concept prototypes across various technology lanes for executive demo. These demos led directly to increased confidence in the technical platforms to be leveraged in future features and products. Worked closely with Product Management and UX teams to bridge the gaps between technology and user experience by translating high-level user narratives into detailed software specifications.Brought the Studio 2.0 and Studio 2.0 Wireless products from concept to production as the embedded architect and technical lead. These complex systems leveraged MCU, Bluetooth SoC, multiple DSPs, active noise cancellation algorithms, and complex multi-stage device firmware upgrade. Ensured the success of the program by training the ODM software team to use Scrum methodology and maintaining strong positive personal relationships with the developers built on trust and respect. This required many trips to China and Taiwan for face-to-face collaboration.

Designed and implemented a managed framework and API for a modular audio generation and analysis tool in VB.Net for internal and customer useAs the resident ‘golden-ear’ trained listener, tuned EQ and dynamic range compression parameters in laptop computer systems to optimize playback audio quality and meet customer demandsCollaborated with experienced embedded systems engineers to design and implement FW drivers for various peripheral interfaces on a custom dual-core audio-optimized SoC solution

Worked on a small corporate R&D team led by world-renowned acoustic researcher Sean Olive developing an advanced algorithmic acoustic design suite in VB.Net for use by professional audio installers and acoustic design engineers.Ported an extensive math function library from VB.Net to C for increased speed and reusability.Trained as a critical listener for double-blind subjective loudspeaker product validation.

Setup and operated live sound reinforcement for speaking and music performance events.Interviewed sound tech candidates and worked closely with managerial staff.

Assisted research for automotive safety infrared vision system.Developed MS Access database to store and present gathered data and media.