• Assisted in the development and maintenance of project plans, timelines, and budgets.• Coordinated project activities and resources to ensure timely completion of deliverables.• Monitored project progress and identified potential risks and issues.• Prepared project status reports and presentations for stakeholders.• Collaborate with cross-functional teams to achieve project objectives.

• Collaborated with cross-functional teams to prioritize the product backlog.• Conducted user research and data analysis to drive product decisions, boosting product adoption by 25%.• Directed a SAFe Agile Team within an Agile Release Train, facilitating PI Planning, refining Epics, and crafting User Stories.• Created release notes and product documentation to facilitate training and knowledge sharing across support and sales teams.

• Led the end-to-end product life cycle bringing new products and features from conceptualization to launch.• Collaborated with customers and end-users to identify areas for improvement, actively incorporating feedback to enhance product offerings.• Demonstrated autonomy in guiding product direction by prioritizing new products and defining feature enhancement for existing products.• Worked with a cross-functional team including Sales, Marketing, and DevOps, ensuring alignment with customer expectations and internal infrastructure requirements. • Worked with senior leadership to build out Product roadmap consistently aligning with future initiatives.• Provided internal training sessions to equip internal support teams with the necessary knowledge and skills to support end-users• Developed release notes and documentation in preparation for new feature launches.

• Used agile methodology to manage a cross-functional team to bring product from conceptual designs. through technical delivery and into the market, acting as Product Owner and Scrum Master.• Engaged with clients in pre-sales and implementation phases as the company’s product SME.• Won a Brandon Hall Technology Award for Best Advance in LMS Technology for Compliance training.• Led development and QA team to refresh the legacy LMS code base, using a strategy of careful, gradual changes to redeploy the LMS while not disrupting current Admins and students actively utilizing the system.• Hands-on experience with Microsoft SQL Server (MSSQL) part of designing and implementing the DB structure for the LMS and continuing to manage learner training history on the back-end of the system. • Brought support requests down by 45% in the first two years by implementing user-friendly administrative features that removed the need for clients to submit support tickets. • Implemented SAML 2.0 installation between LMS/SP and Identity Provider (IdP) and managed ongoing client SSO onboarding and updates.

• Worked with state and county elections officials to develop a Project Plan and managed the execution of that project plan.• Conducted Risk Analysis, Impact Assessments, and Risk Mitigation plans.• Hiring and training temporary technical support staff to represent Premier Election Solutions in providing elections technical support to counties. • Development and maintenance of county election databases and provided election-day support.• Acted as test lead and test coordinator for SIT and UAT Testing of new election devices.• Wrote SQL queries and simple stored procedures during test phases.• Acted as a single point of contact and escalation point during election periods.