Eric Luz Email & Phone Number

Atlanta, Georgia, United States

Keller, Texas, United States

• Analyze, research and resolve member concerns using various software programs
• Guide prospective members through membership enrollment to ensure all financial needs are initially met
• Clarified eligibility requirements and general knowledge of various products and services
• Perform cash transactions within ENCORE, with an understanding and adhering to all federal regulations pertaining to financial products and services

Charleston, South Carolina, United States

• Generated new memberships utilizing HubSpot and complete enrollment in Clubready to achieve company revenue goals
• Handled escalated member feedback, account issues and facility maintenance concerns
• Delegated, assisted and oversaw day to day tasks of 13 employees across 3 departments
• Completed monthly inventory check of profitable goods and gym accessories
• Interviewed and trained and controlled scheduling for all full time and part time employees
• Promoted group classes, merchandise and company brand to surrounding local community

Jacksonville, North Carolina Area

• Created combat training simulations with input from instructors across 13 different ranges into the RISCON or SAAB programs
• Troubleshooted software malfunctions and replaced damaged equipment with new installations
• Operated various power tools and lawn equipment for landscaping, construction and maintenance of buildings used in scenarios

Jacksonville, North Carolina Area

• Delivered customer service to up to 2,500 patrons in a 103,000 sq. ft, $22,000,000 facility
• Inspected equipment and machinery, identifying malfunctions and determining repair or replacement needs
• Groomed and cleared debris out of various trail running courses throughout main base and air station as a part of the Grand Prix Series course crew
• Led small teams during 9 annual racing events to ensure smooth operation as a part of the Grand Prix Series course crew
• Appointed as Fire Marshall

Tampa/St. Petersburg, Florida Area

• Contributed security for up to 250 employees and customers as a secret shopper
• Conducted weekly and monthly OSHA safety audits covering sales floor and warehouse storage bays
• Collaborated with 6-person team to patrolled sales floor and apprehend potential thieves and minimize revenue loss
• Coordinated with outside safety and security agencies to prepare surveillance video of various incidents from inside and outside of building

Washington D.C. Metro Area

• Supervised 12 individuals and scheduled work according to specialized skills to complete job requests
• Prevented damage, loss and misuse of over $750,000 of government equipment
• Utilized photography training to cover events throughout the National Capital Region
• Edited caption data and archived photos uploaded to DVIDS by other USMC photographers

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Science - As, Sports Medicine And Fitness Technology