Eric Matthews Email & Phone Number

Dearborn, Michigan, United States

Dearborn, Michigan, United States

Detroit, Michigan, United States

Team Lead for a large service desk supporting a portfolio of companies for our non-profit healthinsurance client of 23,000+ users across seven domains. Core responsibilities include providing real-time technical and procedural guidance to service desk agents, reviewing calls and tickets to ensureagents meet or exceed established SLAs (including ASA, THT.

Ann Arbor, Michigan, United States

Tier II/Deskside Support and Project Support for a Federal Government client. Public Trust position. 15,000+ users. Core responsibilities include handling incidents, requests, provisions, and deprovisions, and helping to design and execute a multi-site hardware refresh project adapted for the COVID-19 pandemic. Creation of documentation/communications for.

Limpopo, South Africa

Facilitation of evidence-based interventions shown to reduce HIV risk for target populations, with a secondary focus on community development. Introduction to logical project frameworks, logic models, and MRE framework/reporting tools. Evacuated mid-service due to COVID-19 pandemic

Novi, MI

Part of a small, cross-functional team responsible for monitoring and maintaining critical IT infrastructure supporting 22,000+ users. Core responsibilities include user provisioning, deprovisioning, and access management, PowerShell and batch scripting, HTML editing, the deployment, patching, and remediation of 150+ virtual servers, the creation and.

Novi, MI

Part of a Service Desk team conducting deskside and remote support for 22,000+ corporate and field users, including vendor field technicians. Responsibilities included managing call and email ticket queues in ServiceNow, provisioning access and hardware for end-users, handling local and remote IMAC requests, configuring PCs, mobile devices, switches, and.

Livonia, MI

Responsible for managing sales and technical staff, managing consumer, small business, andcorporate customer accounts, and for managing a multi-store inventory. Other responsibilitiesinclude the on-site, in-store, and remote diagnosis/repair of computer hardware, Windows andMac software platforms, and other computer equipment.

Livonia, MI

Responsible for finding solutions for consumer, small business, and corporate customers based onup-to-date knowledge of products and best practices, for diagnosis and repair of Windows andMac computers, and for managing in-store network, including POS server, network shares, andprinters.

Dearborn, MI

Here I assisted students with the content, grammar, and spelling of collegiate-level research and literary projects. I also provided information and resources on standard formatting styles and their requirements.

Dearborn, MI

As a mentor I worked with first-year students, many of whom had trouble academically. I was responsible for ensuring that these students were familiar with and had access to the available college services, including tutoring, academic remediation, and crisis counseling. A secondary function of this position was the planning and presentation of seminars on.

Dearborn, MI

In this position I wrote a regular editorial column in addition to writing feature and general news articles which entailed conducting research and in-person interviews.

Bachelor Of Arts With High Distinction, Liberal Arts And Sciences/Liberal Studies, 3.98

Concentrations in Philosophy, Criminal Justice, and Sociology

Associate Of Arts - Aa, Telecommunications, 4.0

Activities and Societies: Henry Ford II Honors Program