Kirkland-Rose Hill location

Wyndham Canterbury at San Francisco

Gallery Host at Roseville, CA property then promoted to opening Front Desk Supervisor at Emeryville, CA property in August 2016.

Began my time at this hotel as full-time night auditor until I was promoted to Front Desk Supervisor.

Part time job while working full-time at the Four Points by Sheraton.

I worked front desk at the Antelope, CA club location, and taught Turbo Kick cardio kickboxing at the Carmichael, CA club.

• Managed all aspects of front desk and transportation operations within a 134-room historic boutique hotel.• Assisted sales department in providing property tours to potential clients.• Worked with housekeeping department to ensure guest rooms and property grounds portrayed a clean and inviting atmosphere.• Actively solicited feedback from guests and associates for ideas on improving the hotel.

• Functioned as manager on duty for three Marriott branded hotels on one campus: 152-room Courtyard by Marriott, 117-room TownePlace Suites by Marriott, and 74-room Fairfield Inn by Marriott.• Spearheaded brand culture training initiatives campus-wide to ensure quality assurance compliance.• Collaborated with supervisors, subordinates, and peers in developing action plans to rectify operational and service deficiencies.

• Directed all facets of front office management and guest relations within a 295-room property.• Provided top-notch guest services to all hotel guests, which contributed to increasing guest satisfaction ratings.• Supervised and trained 15 employees in daily job responsibilities.• Recognized as the training expert responsible for conducting professional development and coaching sessions with the staff.• Executed all facets of new hire orientations and formal training initiatives

• Provided leadership and direction to operational matters within a 190-room hotel.• Maintained full responsibility for guest relations, quality assurance, and occupancy rates.• Directed a staff of 50 employees including front office operations, housekeeping, engineering, and food and beverage operations.• Participated in financial management, operations management, personnel administration, and sales responsibilities.• Played a key role in increasing guest service scores by 7 points through hospitality management and business acumen.• Ensured compliance with brand standards as well as operating procedures.• Assisted in human resources functions associated with labor relations, recruiting, performance appraisal, and professional development.