Eric Mooij Email & Phone Number

Wellington & Wairarapa, New Zealand

Executive account lead for the NZ Defence sector, around tactical and operational workflow automation solutions, including the design and Implementation of IT Service Management, Enterprise Service Management, Governance Risk and Compliance, and Information Risk Management technology solutions through the strategic advice, solution design, solution deployment, project management, and training.Specialises in:* Service Desk Support* Incident Management* Request Fulfillment* Problem Management* Change Management * Release Managemet* Knowledge Management (KCS) * Automation* Risk Management* Information Security and Compliance * Human Resources * Facilitates Management * Customer Portal* Dashboarding and Reporting* ITIL, Agile, DevOps, Lean operating modelsAchievements:Cherwell Certified Engineer (CCE)Cherwell Technical Implementer (TI)Secured the worlds largest customer for Design and Implementation of the Cherwell Service Management system

Wellington & Wairarapa, New Zealand

Founding Director of Task MonkeysCame together with Scott Lancaster, Peter Cooper and Shane Gibbs to bring into the world a great way to easily trade a task with cash.I designed the workflow to be as simple to use as possible, by limiting the effort on users to a minimum.* Workflow designer* Business leaderTask Monkeys was an online community networking service that provides the ability for people to trade their time and skills for money, focusing mainly on small casual tasks.

Wellington & Wairarapa, New Zealand

Lead a 24x7 Customer Service team, supporting time-critical clients from all over the world, including Australia, Asia, Europe and the UKDesign and Document IT Service Management Procedures for Incident Management, Problem Management, Change Management, and Knowledge Management.Project Manage the design, setup, document and implementation of Service Management tools (VMWare Service Manager and Cherwell Service Manager) to support the IT Service Management Procedures for Incident, Request Fulfillment, Problem Management, Change Management, and Knowledge Management processes.Staff Management & Leadership, KPI setting & reporting, Performance Management, Personal Development programmes * Service Manager* Service Desk Manager* Incident Manager* Problem Manager* Account Manager* Internal Auditor* Recruitment* Process Improvement* Knowledgebase* Service Level Agreements* VMWare Service Manager Administrator* Cherwell Service Manager AdministratorTraining:* ITIL Foundation V3 * PRINCE2 Foundation* PRINCE2 Practitioner* KCS Certified (Knowledge Centered Support)* VMware Service Manager Admin* VMware Service Manager Designer* VMware Service Manager Configuration Management (CMDB)* VMware Service Manager Workflow DesignerAchievements:Designed and Implemented MetService's first standard ICT processes, based on the ITIL framework, for Incident, Major Incident, Problem and Change Management.Matured a fragmented service delivery team, that failed Audits and had numerous complaints, and close to being outsourced to an operation that auditors would struggle to find any findings to report, very few complaints and is now a critical resource of the MetService.Fostered a service management shared services discussion across the Government Transport SectorFilled in the CIOOften attended the Transport Sector CIO Forums

Wellington & Wairarapa, New Zealand

Reporting to the CEO, responsible for establishing an IT strategic plan and business transformation road-map to meet key organisational objectives.* Investigations & Auditing* Interviewing* Research* PresentationsPresented a market focused strategic plan to the MetService Executive team

Wellington & Wairarapa, New Zealand

Operations DirectorDIYFather NZ was an online interactive forum for dads that offers practical information about parenting from a male perspective. * Project Management* Performance Reports* Web Site Management www.diyfather,com * Author (Blog and Published Books)* TV Interviews - Campbell Live, Close Up, Good Morning, Morning TV Melbourne* Radio Interviews - New Zealand and Australian* Print Interviews and Articles - National News Papers, Magazine articles (On-Going)* Online Interviews and Articles - International (On-Going)* Public Speaking Engagements (On-Going)Achievements:Published best selling non-fiction book "Call Me Dad!" a manual for new fathers.Published "Being a Great Father for Dummies"Published "Dad's Guide to Pregnancy for Dummies"Published "Dad's Guide to Baby's First Year for Dummies"ePublished ebook "Baby on a Budget"Won over the trust of numerous family and child focused government agenciesWas awarded 'New Zealander of the Year 2009' for Education by 'North and South' publication.

Wellington & Wairarapa, New Zealand

Project Manage the refurbishment program for Housing NZ, via Fulton HoganAssigned 100 state houses to re-decorate over a period of 3 months, included:* Stripping old wallpaper, plastering and painting* Complete redecoration of bathrooms* Additional Power-points* Window Security * Other minor repairsCoordinated multiple decorating, building, plumbing and electrical contractors and a ventilation contractor.Negotiated rates with contractors and suppliers.Responsible for tenant communications as well as communications to Housing NZ.Performed the pre-checks of properties as well as progress reports and final sign-off reports.

Wellington & Wairarapa, New Zealand

Developed and Implemented the IRD Internal IT Service Desk, department.Recruited the IT Service Desk team members.Setup the procedures and processes for the Service Desk.A Project Member to transition 54 internal IT Help Desk functions into the new IT Service Desk teamDesigned, developed and delivered the training to the Service Desk, IT support teams and members of management, for Remedy Service Management tool. Which included PowerPoint Presentation, a Handout (manual), an online exam (with Certificate) and a website (with a forum).* IT Service Manager* IT Service Desk Manager* Project Manager* Recruitment* Documentation* Knowledgebase* Training (250+ Staff Members)Achievements:Newly formed Service Desk met Industry standard Service Desk KPIs from day one.Project delivered in a third of the expected timeframe

Wellington & Wairarapa, New Zealand

Team Manager of First Level Technical Service Desk for Datacom Services and for Datacom Systems Designed and implemented the Knowledge-base for both Datacom Systems and Datacom Services first level services.Improved procedures and templates to improve the operational readiness of the Service Desk of a new client and or service.Successfully managed relationships with key clients with lasting positive outcomes.* Service Desk Team Manager* Service Delivery Manager (Kiwibank account)* Account Manager (Multiple Commercial Accounts)* Recruitment* Human Resources Procedures* Process Improvement* Knowledgebase DevelopmentTraining* ITIL V2 Certified* CA Unicenter userAchievements:Streamlined the customer onboarding process for Datacom Systems Service Desk.Promoted to Team leader then Team Manager in a short time.Designed, developed and implemented Datacoms first Knowledge Management and Knowledge Base system for both Datacom Systems and Datacom Services.