• Lead a team of 20 POS (Point of Sale) support specialists, QA analysts, and project managers across the US, Latin America, and the Caribbean, ensuring the highest quality service and projects.• Provide weekly updates and feedback directly to senior management.• Heading up the implementation of Toshiba’s Elera POS solution, with PriceSmart being Toshiba’s first customer in Latin America to utilize the system.• Have kept the current (legacy) POS solution in full operation, despite the dissolution of our former POS vendor company (Omnico).• Worked with Accounting and Operations teams to implement Electronic Invoicing in multiple countries (e.g. El Salvador, Dominican Republic).• Overseen the openings of 10 new PriceSmart warehouse clubs thus far, with no IT-related delays or major setbacks.• Helping to mature PriceSmart’s processes by implementing new standards of reporting for projects and support ticketing.• Increased transparency among IT department leaders by establishing a bi-weekly intra-departmental forum for high-level review of projects and team priorities, including POS, ERP, Ecommerce, Infrastructure, and others.• Created IT Change Authority Board for review and sign-off of all IT work scheduled for production deployment.• Actively working to implement QA automation for POS and other IT teams.• Established quarterly goal reviews for all POS team members in order to help them stay on track with their goals throughout the year, as well as helping them to create more substantive year end personal reviews.

• Program manager overseeing CEGID's Y2 Point of Sale (POS) application across the US, Canada, and Latin America.• Project manager for Retail IT projects. Oversaw full project lifecycle for all technologies in the L’Oréal retail space.• Implemented CITCON QR payment solution for the US and Canada, allowing L’Oréal stores to accept WeChat Pay, Alipay, and PayPal QR payments.• Integrated new retail brands into the L’Oréal environment. Worked with new brands to ensure their specific retail processes are set up in Y2, and train them on the system.

• Project manager for L’Oréal USA’s and L’Oréal Canada’s version upgrade of CEGID’s Y2 POS (Point of Sale) retail software. Oversaw all aspects of the project, including gap analysis, functional and technical testing, UAT, and deployment to 250 stores. Coordinated daily with counterparts in Europe, Latin America, and Asia to standardize global solution.• Project manager for the migration of Y2 from an on-premises datacenter to an Azure cloud-hosted environment. Partnered with IT Infrastructure teams to define technical requirements for cloud architecture and data migration.• Provided status reports to key stakeholders for all IT Retail projects; tracked all projects in Jira, Service Now, and MS Teams.• Developed change management communication for all users ahead of each project go-live, ensuring end users and IT support teams are fully aware of all project deliverables and business process updates.• Program manager for POS software, defining standardized POS processes across all L’Oréal retail brands, in order to ensure ease of store training and support.• Oversaw demand management for Retail IT. Tracked team capacity, updated yearly project roadmap, and partnered with business to assess value of proposed projects.• History of cross-functional management; working with Retail, Logistics, Finance, and Client Services departments to understand the needs of the business, and how enhancements to our POS software (Y2) could meet those needs.• Implemented L’Oréal USA’s first Buy Online Pick Up in Store (Omnichannel) process, where 21% of customers purchase additional goods at time of pickup.

• Led the testing and rollout of CEGID’s Y2 retail software for all US/Canada stores (25 sites) in collaboration with global senior management, providing greater sales efficiency and global visibility of client purchase history.• Provided daily support for Y2, analyzing and resolving problems, and escalating to CEGID if necessary.• Wrote up business requirements and specifications for all new Y2 enhancement requests.• Opened 12 new retail locations. Managed internet installs and power/data wiring contractors. Ordered and configured workstation/POS hardware. Personally set up all equipment on-site.• In charge of vendor management for all hardware and software providers, as well as ISPs, for all 25 retail locations and 3 corporate offices.• Implemented ShopperTrak traffic counting system in all US/Canada stores, providing management with key data for tracking sales conversion rates.• Led the deployment and configuration of AeroHive Wi-Fi devices to all US, Canada, and Brazil offices and stores, providing centralized Wi-Fi management.• Diagnosed and repaired hardware and software on PCs (Windows XP, 7, and 8) and Macs (OS X 10.5 – 10.11) for all 25 retail locations and an additional 100 users across all corporate offices.