Kaival Brands Innovations Group, Inc. - publicly traded under KAVL - Our team of industry experts create safe and high-quality products, designed with the user in mind. With the creation of the industry’s first eco-friendly program, we set higher standards that transform perceptions and elevate the adult consumer experience.

Kaival Brands Innovations Group, Inc. - publicly traded under KAVL - Our team of industry experts create safe and high-quality products, designed with the user in mind. With the creation of the industry’s first eco-friendly program, we set higher standards that transform perceptions and elevate the adult consumer experience.

Managed IT vendor/customer relationships involving contract negotiations and obtaining IT products/services. Designed entire network infrastructure. Managed implementation and complete ongoing administration of network. Purchased, installed, configured, and manage all routers, Ethernet switches, wireless network, concentrators, internet gateways, filtering appliances, and firewalls for infrastructure and internet connectivity. Installing, configuring, managing, and maintaining all application and infrastructure servers. Purchased, installed, and support all software. Solely responsible for IT budget of over $200k annual. Solely responsible for 24/7 on-call support. Exclusively served as the IT department covering all hardware/software.

Provided programming, installation and maintenance support and service to all routers, Ethernet switches, wireless network, concentrators, internet gateways, filtering appliances, and firewalls for infrastructure and internet connectivity. Installing, configuring, managing, and maintaining all application and infrastructure servers. Responsibilities also included maintenance of full network documentation, security policy implementation, system backup and recovery, development and implementation of disaster recovery plans, and issue reporting and escalation procedures. Recording and monitoring all reported server and infrastructure issues, providing progress updates to both customer and IS management. Troubleshooting and diagnosing issues relating to servers software and hardware, router and switch programming, as well as routing protocols, and infrastructure hardware. Participated in the IS on-call rotation. Performed other duties as assigned.

Developed expert knowledge of Active Directory fundamentals and extensive principle usage applications. Assisted Network and System Administrators in backup, restoration, integration, and all other detailed administration tasks of an Active Directory environment. Determines source of problems by reviewing procedures and actions taken by customer, gathering information regarding the customer's technical operating environment, and instructing customer to perform diagnostic procedures. Resolves problems by researching product knowledge references, recreating parallel lab scenarios, consulting co-workers and testing potential workarounds to determine and provide the best solution to the customer, expediting correction or adjustment through Engineering, and following up to ensure resolution. Maintains database of issues and resolutions by documenting all customer problems and requests, providing Engineering with problem reports, and submitting product suggestions.