Eric M Patel Email & Phone Number

Wilmington, De, Us

Fort Washington, Pa, Us

Delivering ideation, technology strategy, planning, business case, and prototyping engagements, and supporting business and technology.Partner with Businesses to build and execute strategies.Key contributor in the process of building strategy, assessment, vision & roadmap, and business case deliverables.Maintaining innovation roadmap for IT Solutions’ client experience and offerings.

Fort Washington, Pa, Us

Created Architecture Design Plans and Processes Maintained Internal Service Improvements and Planning Innovated to Improve Financial Results Maintain company Cybersecurity, Application Development, Technology Stack Responsible for Research & Development and lead efforts to Product Launch Implemented and administered network security posture to determine compliance with industry security practices Evaluated IT assets and identify how to protect them Assisted in the research and design of new innovative solutions Designed the first Company Technology Roadmap Designed, distributed, managed team, and operated robust, scalable, infrastructure solutions. Met deadlines, exceeded expectations, and effectively rolled out security campaign Oversaw preparation of marketing copy, images, videos, emails, and other collateral Continually maintained and improved the company's reputation and positive image in markets served Increased service sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach

Fort Washington, Pa, Us

Lead & Managed the company's Accountability & Metrics for vCIO Team Maintained average effective company billing rate Build relationships with clients Was responsible for 250+ vCIO-managed accounts Communicate regularly with team and clients to ensure client satisfaction and identify new business opportunities Developed a solid understanding of all IT Solutions services and align to client technology needs Perform required technical research and due diligence on hardware and software solutions as pertain to clients' technology needs Held weekly/Monthly internal meetings to review client initiatives and team goals Marketing of New Services to current clients Managed Virtual CIO Report, Process, and Roadmap Development Build and develop strong relationships with ITS's business area clients by providing great customer support and demonstrated clearly by owning, resolving, and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner.

Fort Washington, Pa, Us

Grew service revenue for each client through meeting client's business needs Managed 30-40 accounts with a gross profit percentage of 60%+ Grew gross profit $ by 10% over previous year through efficiency and projects Maintained average effective billing rate Managed new client On-Boarding's Projects Reduced client terminations through proactive communication and setting expectations Maintain consistent block time service revenue - vs- recurring revenue Maintain consistently high client satisfaction rating Fielded questions and concerns to clients of technology risk Provide account management to bridge any disconnect between helpdesk and client Built relationships with clients and act as trusted technology advisor Communicated regularly with team and clients to ensure client satisfaction and identify new business opportunities Understood short and long-term client goals and objectives as relate to their IT needs Worked with Client Service Managers to assess opportunities to improve quantity and quality of client contact Managed contract renewals and overall recurring revenue health Developed solid understanding of all services and align to client technology needs Performed required technical research and due diligence on hardware and software solutions as pertain to clients' technology needs Maintained weekly/Monthly internal meetings to review client initiatives and team goals Created and Managed Project Proposals & SOWs Managed client intellectual knowledge

Onsite Consultant for Network Managed Services

King Of Prussia, Pa, Us

Responsible for designing client’s IT Infrastructure, preparing detailed network specifications Project ManagementDesign, distribute, install, test, maintain, and operate robust, scalable, local, and wide area networking infrastructures Implement and administer network security to determine compliance with security practices Evaluated IT network assets and identify how to protect them Assisted in research and design of solutions Design, distribute and install solutions Activate and verify the implementation of new solutions through testing and gaining customer acceptance of the solution Maintain and communicate change information for all network platforms

New York, Ny, Us

Client Vender Management Excellent facilitation and troubleshooting skills Client Project Management Work independently and train and assist others to perform complex studies Managed Active Directory, DNS, Networking, Security Principles Created Basic Scripting abilities in VBScript or other scripting tools Managed SQL Clustering Experience and Maintenance Management of VMware Virtual Infrastructure and Implementation Work with Web Development Team and assist on design process

Phoenix, Arizona, Us

Trained all employees and Created Incentive Programs Helped Sales & Marketing; Networked through local business associations Organized and designed processes for all departments Developed new ideas to improve quality of hotel Won Excellence in Service 2007 award from Best Western Attained Best Western GM Certificate Rank 2 out of 30 in class Attained (CHS) Certified Hotel Supervisor title through Best Western Intl & American Hotel Assoc Managed Property Management System Prepared annual budgets with controls to prevent overages Drove year-over-year business growth while leading operations, strategic vision, and long-range planning Implemented operational strategies and effectively built customer and employee loyalty Developed and maintained relationships with customers and suppliers through account development Enhanced operational efficiency and productivity by managing budgets, accounts, and costs Evaluated suppliers to maintain cost controls and improve operations Assessed reports to evaluate performance, develop targeted improvements and implement changes

Mclean, Virginia, Us

Calculated daily sales; Created Budgets; Organized and designed spreadsheets for sales data Designed schedules for preventive maintenance Developed new ideas to improve quality of hotel and better marketing Prepared annual budgets with controls to prevent overages Drove year-over-year business growth while leading operations, strategic vision, and long-range planning Enhanced operational efficiency and productivity by managing budgets, accounts, and costs Assessed reports to evaluate performance, develop targeted improvements and implement changes Identified trends in customer marketplaces to develop solutions

Wayne, Pennsylvania, Us

Configured networks for smooth, reliable operation to meet business processes and objectives Performed day-to-day LAN and WAN administration, maintenance, and support Maintained applications to keep the software current with necessary software updates and upgrades Supported project planning team to promptly address hardware and software problems and network emergencies Identified and immediately resolved issues with network devices Maintained network hardware and software and monitored network to support network availability to end users Verified continuity of computer and telephone system services for users Installed, configured, and supported local area network (LAN), wide area network (WAN), and Internet system Backed up company data to distributed storage centers to avoid massive data loss Monitored system performance and responded to alerts Managed computer operation scheduling, backup, storage, and retrieval functions Provided on-call support for network engineering duties Assisted IT staff in troubleshooting issues and closing calls

Ba, Computer Science

Associate'S Degree, Computer Science