Eric Sherman Email & Phone Number

New York, Ny, Us

Tyme Global Technologies (TGT) is a US based leading provider of virtual contact center services. We offer a wide array of omni-channel services including inbound and outbound call center services, email management, interactive chat services, text response, social media monitoring and data entry applications. TGT works with a range of industry segments including Hospitality, Insurance, Health Care, Technology, Retail/eCommerce and many other verticals. We work with clients to streamline their operations and help reduce costs. At all times our professional dedicated agents deliver a seamless customer experience to your prospects and customers. Our services have been designed from the bottom up for an easy onboarding process. Together, our technology, training and management team provide an exemplary service designed with the utmost flexibility, allowing you to focus on your main business. We at Tyme Global are fully committed to your success!FOCUS: Call Center, Contact Center, Customer Care, Customer Service, Customer Experience, Customer Engagement, Outsourced Customer Care, Teleservices, Omnichannel Services, Virtual Customer Care, Business Process Outsourcing (BPO), Remote Customer Service Agents, Live Interactive Chat, Email Management, Voice Services Technology, Sales & Marketing, Business Development, Social Media Management

Sherman Marketing Group is a full service consulting and advisory organization specializing in business development and building strategic relationships. Sherman Marketing was formed with the intention to assist companies in the acquisition of new business and create long-term and profitable partnerships. Our goal is to help companies grow and expand. With over 20 years of background and experience with onshore and offshore contact centers, Sherman Marketing will also align and manage your contact center needs with the proper outsourcing and BPO partner, whether it be onshore (US based), near shore or offshore. With hundreds of centers available, it is critical that you partner with the contact center organization that is best suited to fulfill your needs. We have experience in the retail, ecommerce, consumer products, telecom, fundraising, healthcare, lead generation, and direct response industries. In addition to outsource selection and management, Sherman Marketing is skilled at providing: Contact Center Operational Reviews / In House or OutsourcedScript DevelopmentLead AcquisitionTraining ProgramsCRM and Technology Solutions Multi-channel Response StrategiesSocial Customer Engagement ToolsIntegration with Media Buyers / Merchant Processing / Fulfillment Centers

Ponte Vedra Beach, Fl, Us

As Vice President of Business Development, responsible for new business development, building partnership alliances and contact center strategy. Created new business opportunities for Stratus' customer contact center based in San Antonio, Texas. Focus has been working with various organizations in the online retail, direct response, health care, and membership services sectors.In addition to creating new business opportunities, I maintain a large network of industry contacts and strategic partnerships. Responsibilities include hunting for new business, responding to RFI/RFP's, negotiating pricing/contracts, as well as conducting presentations to "c level" senior executives. I utilize consultative, as well as solution selling skills in the pursuit of new business. I have demonstrated the ability to meet and exceed customer's expectations.FOCUS: Call Center, Contact Center, Customer Care, Customer Service, Customer Experience, Customer Engagement, Outsourced Customer Care, Teleservices, Omnichannel Services, Virtual Customer Care, Business Process Outsourcing (BPO), Remote Customer Service Agents, Live Interactive Chat, Email Management, Voice Services Technology, Sales & Marketing, Business Development, Social Media Management

Margate, Florida, Us

Global Response is a privately held contact center located in South Florida. The company offers an array of web-enabled outsourced customer relationship management (CRM) services including; inbound and outbound telesales, order processing, email management, data entry, and fulfillment services. The focus is on companies engaged in several verticals including the Direct Marketing, Publishing, Health Care, Pharmaceutical, Continuity, Catalog, Retail and Automotive industries.FOCUS: Call Center, Contact Center, Customer Care, Customer Service, Customer Experience, Customer Engagement, Outsourced Customer Care, Teleservices, Omnichannel Services, Virtual Customer Care, Business Process Outsourcing (BPO), Remote Customer Service Agents, Live Interactive Chat, Email Management, Voice Services Technology, Sales & Marketing, Business Development, Social Media Management

Responsible for prospecting new business for offshore inbound and outbound call center services.Managed marketing and promotional events and established relationships with strategic partners, agencies and consultants. Solicited and responded to various RFP’s and RFI’s seeking outsourced services. Traveled to India to meet and present to new business prospects at service delivery facilities, as well as engage with project implementation teams.FOCUS: Call Center, Contact Center, Customer Care, Customer Service, Customer Experience, Customer Engagement, Outsourced Customer Care, Teleservices, Omnichannel Services, Virtual Customer Care, Business Process Outsourcing (BPO), Remote Customer Service Agents, Live Interactive Chat, Email Management, Voice Services Technology, Sales & Marketing, Business Development, Social Media Management

Arlington, Va, Us

Senior VP of Business Development offering a wide range of inbound and outbound call center services, both near shore and offshore. Created new DRTV vertical for Global Telesourcing and as a result of high performance levels, company became dominant inbound service provider in the US Hispanic sector. Consulted and provided strategic direction on direct response methodologies with companies seeking to enter the growing US Hispanic market. Concentrated on building client base in various industry segments including: Direct Response, Insurance and Financial Services, Consumer Products, Health and Fitness, and Fund Raising.

Margate, Florida, Us

VP of Business Development responsible for generating new business and developing strategic partner relationships. Note further details above.

Primary focus was working with direct response television advertisers (DRTV), radio, media agencies, infomercial producers and their clients. Prospected for new business, created proposals, SOW's and contracts to senior management. Negotiated pricing/ terms, and closed sales opportunities.

Hampton, Va, Us

Responsible for growth strategy and opened up new market categories for Faneuil including; High-Tech, Publishing, Consumer Products, Business Services and Health Care.

Akron, Ohio, Us

Responsible for securing "performance based" outbound sales campaigns for InfoCision. Focus was with companies engaged in the Direct Response Television industry.

Developed strategic business plans for marketing consulting firm specializing in the development and execution of strategic in-house and outsourced sales and customer care programs. Responsible for creating scripts and customized training programs. Recommended automation/technology solutions for customer relationship management.

Responsible for development and operations of Avis's internal sales and service organization. Secured new business from small to mid-size commercial accounts, as well as association programs.

Promoted and closed business for Avis' inbound "800" customer contact center services.

Bs, Marketing

Program In Marketing Management