Eric Sherman Email and Phone Number
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Call Center activity has been a relevant part of business for decades. I was attracted to the industry early on because I enjoyed interacting with my customers to offer viable solutions to improve their business. As technology has evolved, those solutions have magnified into more feasible methods for remote customer service. I have proficiency in the call center industry from my 30+ years of experience and a clear understanding of today’s omnichannel environment.Tyme Global Technologies (TGT)If you want reliable remote workforce labor, TGT has an army of native English-speaking operators ready to assist your customers. We specialize in providing remote operator services, handling voice and data entry, as well as virtual services solutions to a range of businesses across the United States and Canada. With an easy and fast setup and onboarding process, TGT can act like a total extension of your brand. Our value proposition includes• Assist to streamline your operations• Help you to cut costs• Enable you to deliver the highest standards of customer service• Remote operators that deliver safe and professional services I adept at creating and maintaining strong interpersonal relationships. I have a proficiency in business technologies, interfaces, and aligning technology needs with contact center and business outsourcing (BPO) services. Throughout my career, I have become known for my ability to implement innovative solutions and strategies to keep an organization performing ahead of its competition.You have many choices for outsourced contact center services. A few reasons to consider Tyme Global Technologies include:• Intensive agent training• Efficient and easy setup and onboarding• Substantial reduction of costs• We become an extension of your brandContact me at 954-684-7777 or esherman@tymeglobal.com and visit www.tymeglobal.com Aside from work, I enjoy traveling, outdoor events, and cultural activities.FOCUS: Call Center, Contact Center, Customer Care, Customer Service, Customer Experience, Customer Engagement, Outsourced Customer Care, Teleservices, Omnichannel Services, Virtual Customer Care, Business Process Outsourcing (BPO), Remote Customer Service Agents, Live Interactive Chat, Email Management, Voice Services Technology, Sales & Marketing, Business Development, Social Media Management
Tyme Global Technologies
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Vp Of Business Development, Bpo, Customer Engagement, Teleservices, Omnichannel ServicesTyme Global Technologies Mar 2021 - PresentNew York, Ny, UsTyme Global Technologies (TGT) is a US based leading provider of virtual contact center services. We offer a wide array of omni-channel services including inbound and outbound call center services, email management, interactive chat services, text response, social media monitoring and data entry applications. TGT works with a range of industry segments including Hospitality, Insurance, Health Care, Technology, Retail/eCommerce and many other verticals. We work with clients to streamline their operations and help reduce costs. At all times our professional dedicated agents deliver a seamless customer experience to your prospects and customers. Our services have been designed from the bottom up for an easy onboarding process. Together, our technology, training and management team provide an exemplary service designed with the utmost flexibility, allowing you to focus on your main business. We at Tyme Global are fully committed to your success!FOCUS: Call Center, Contact Center, Customer Care, Customer Service, Customer Experience, Customer Engagement, Outsourced Customer Care, Teleservices, Omnichannel Services, Virtual Customer Care, Business Process Outsourcing (BPO), Remote Customer Service Agents, Live Interactive Chat, Email Management, Voice Services Technology, Sales & Marketing, Business Development, Social Media Management
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FounderSherman Marketing Group Oct 2013 - PresentSherman Marketing Group is a full service consulting and advisory organization specializing in business development and building strategic relationships. Sherman Marketing was formed with the intention to assist companies in the acquisition of new business and create long-term and profitable partnerships. Our goal is to help companies grow and expand. With over 20 years of background and experience with onshore and offshore contact centers, Sherman Marketing will also align and manage your contact center needs with the proper outsourcing and BPO partner, whether it be onshore (US based), near shore or offshore. With hundreds of centers available, it is critical that you partner with the contact center organization that is best suited to fulfill your needs. We have experience in the retail, ecommerce, consumer products, telecom, fundraising, healthcare, lead generation, and direct response industries. In addition to outsource selection and management, Sherman Marketing is skilled at providing: Contact Center Operational Reviews / In House or OutsourcedScript DevelopmentLead AcquisitionTraining ProgramsCRM and Technology Solutions Multi-channel Response StrategiesSocial Customer Engagement ToolsIntegration with Media Buyers / Merchant Processing / Fulfillment Centers -
Vice President Of Business DevelopmentStratus Contact Solutions Mar 2012 - Oct 2013Ponte Vedra Beach, Fl, UsAs Vice President of Business Development, responsible for new business development, building partnership alliances and contact center strategy. Created new business opportunities for Stratus' customer contact center based in San Antonio, Texas. Focus has been working with various organizations in the online retail, direct response, health care, and membership services sectors.In addition to creating new business opportunities, I maintain a large network of industry contacts and strategic partnerships. Responsibilities include hunting for new business, responding to RFI/RFP's, negotiating pricing/contracts, as well as conducting presentations to "c level" senior executives. I utilize consultative, as well as solution selling skills in the pursuit of new business. I have demonstrated the ability to meet and exceed customer's expectations.FOCUS: Call Center, Contact Center, Customer Care, Customer Service, Customer Experience, Customer Engagement, Outsourced Customer Care, Teleservices, Omnichannel Services, Virtual Customer Care, Business Process Outsourcing (BPO), Remote Customer Service Agents, Live Interactive Chat, Email Management, Voice Services Technology, Sales & Marketing, Business Development, Social Media Management -
Vp - Business DevelopmentGlobal Response Jan 2008 - Feb 2012Margate, Florida, UsGlobal Response is a privately held contact center located in South Florida. The company offers an array of web-enabled outsourced customer relationship management (CRM) services including; inbound and outbound telesales, order processing, email management, data entry, and fulfillment services. The focus is on companies engaged in several verticals including the Direct Marketing, Publishing, Health Care, Pharmaceutical, Continuity, Catalog, Retail and Automotive industries.FOCUS: Call Center, Contact Center, Customer Care, Customer Service, Customer Experience, Customer Engagement, Outsourced Customer Care, Teleservices, Omnichannel Services, Virtual Customer Care, Business Process Outsourcing (BPO), Remote Customer Service Agents, Live Interactive Chat, Email Management, Voice Services Technology, Sales & Marketing, Business Development, Social Media Management -
Vp Business DevelopmentXturion 2006 - 2007Responsible for prospecting new business for offshore inbound and outbound call center services.Managed marketing and promotional events and established relationships with strategic partners, agencies and consultants. Solicited and responded to various RFP’s and RFI’s seeking outsourced services. Traveled to India to meet and present to new business prospects at service delivery facilities, as well as engage with project implementation teams.FOCUS: Call Center, Contact Center, Customer Care, Customer Service, Customer Experience, Customer Engagement, Outsourced Customer Care, Teleservices, Omnichannel Services, Virtual Customer Care, Business Process Outsourcing (BPO), Remote Customer Service Agents, Live Interactive Chat, Email Management, Voice Services Technology, Sales & Marketing, Business Development, Social Media Management
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Sr Vp Business DevelopmentGlobal Telesourcing 2004 - 2006Arlington, Va, UsSenior VP of Business Development offering a wide range of inbound and outbound call center services, both near shore and offshore. Created new DRTV vertical for Global Telesourcing and as a result of high performance levels, company became dominant inbound service provider in the US Hispanic sector. Consulted and provided strategic direction on direct response methodologies with companies seeking to enter the growing US Hispanic market. Concentrated on building client base in various industry segments including: Direct Response, Insurance and Financial Services, Consumer Products, Health and Fitness, and Fund Raising. -
Vp Business DevelopmentGlobal Response Corporation 2001 - 2004Margate, Florida, UsVP of Business Development responsible for generating new business and developing strategic partner relationships. Note further details above.
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Vp SalesInpulse Response Group 2000 - 2001Primary focus was working with direct response television advertisers (DRTV), radio, media agencies, infomercial producers and their clients. Prospected for new business, created proposals, SOW's and contracts to senior management. Negotiated pricing/ terms, and closed sales opportunities.
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Vp Sales & Business DevelopmentThe Faneuil Group 1996 - 2000Hampton, Va, UsResponsible for growth strategy and opened up new market categories for Faneuil including; High-Tech, Publishing, Consumer Products, Business Services and Health Care. -
National Account ManagerInfocision Management Corporation 1991 - 1996Akron, Ohio, UsResponsible for securing "performance based" outbound sales campaigns for InfoCision. Focus was with companies engaged in the Direct Response Television industry. -
Telemarketing Consultant/PresidentSherman Marketing Associates 1987 - 1991Developed strategic business plans for marketing consulting firm specializing in the development and execution of strategic in-house and outsourced sales and customer care programs. Responsible for creating scripts and customized training programs. Recommended automation/technology solutions for customer relationship management.
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Director Of TelemarketingAvis Rent A Car System, Inc. 1983 - 1987Responsible for development and operations of Avis's internal sales and service organization. Secured new business from small to mid-size commercial accounts, as well as association programs.
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Account ExecutiveAvis Rent A Car System, Inc. 1980 - 1983Promoted and closed business for Avis' inbound "800" customer contact center services.
Eric Sherman Education Details
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Fairleigh Dickinson UniversityMarketing -
Pace UniversityProgram In Marketing Management
Frequently Asked Questions about Eric Sherman
What company does Eric Sherman work for?
Eric Sherman works for Tyme Global Technologies
What is Eric Sherman's role at the current company?
Eric Sherman's current role is Business Process Outsourcing (BPO) | Customer Engagement | Teleservices | Omnichannel Services | Social Media Management | Optimal Cost Reduction | 24/7 Always On, Virtual and Remote Labor Customer Service Solutions.
What is Eric Sherman's email address?
Eric Sherman's email address is er****@****ail.com
What is Eric Sherman's direct phone number?
Eric Sherman's direct phone number is +195497*****
What schools did Eric Sherman attend?
Eric Sherman attended Fairleigh Dickinson University, Pace University.
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