Eric Steward Email & Phone Number

Tinker

• Currently serving as supervisor / technical lead, ensuring all targeted projects meet contractual and technological requirements, while also managing hardware, software, and ancillary procurement for new facility.
• Manage classified enclave networks and IT systems, administration and maintenance, multi-site support, COMSEC custodian, strategic planning, facilitation of staffing and personnel needs.
• Principal liaison between internal and external organizations to aid in bringing a new PLM system online.

Oklahoma City, Oklahoma, United States

• Key implementer in the upgrading of core infrastructure at primary and disaster recovery sites, including out of state locations and affiliate organizations.
• Additionally, due to staffing shortages delivered crucial networking and voice administration, billing management, purchasing and service delivery.
• Successfully facilitated the complete adoption of a hybrid version of the Office 365 platform (cloud/on-prem).

Long Beach, CA

• Appointed as technical lead of department to guide team focus toward on-time delivery, quality customer service and team member participation while soliciting feedback and escalating any associated risks.
• Developed procedural strategies to ensure adherence to relevant SLA’s, technical standards and best practices.
• Manage operational flow including continuity and communication with global teams through various project cycles to accomplish each mission.
• Build-out and maintenance of physical and virtual environments (Hyper-V), Backup and Recovery (Barracuda)
• SAAS Deployment and Administration (Azure, O365, Dynamics SL, Zscaler, MasterControl)
• Networking (wireless, switching, configurations), Data and Telephony (Avaya, Affinity, Definity)

San Ramon, CA

• Conducted thorough analysis of IT department, identified new technologies to increase productivity and engineered business processes/procedures to cut costs and nonessential personnel.
• Provided site support inclusive of networking, voice and system administration, billing management, purchasing and service delivery.
• Managed various projects such as site rollouts, reconfigurations and closures.

Culver City, CA / Long Beach, CA

• Provided support for newly acquired clients, aided in the opening/closing of multiple site locations.
• Served as primary contact for multiple projects as lead technical consultant.
• Led team of contractors that were chosen to become internal employees for a specific contract.

Temecula, CA

• Assessed client requirements, then utilized innovative solutions to facilitate client success.
• Developed imaging process for organizational systems, standardized client-wide backup and anti-virus solutions, configured various proprietary hardware and applications as well as provided remote support.
• Configured and managed multiple small office network solutions.

Temecula, CA

• Key participant in design, implementation and administration of Citrix environment, resulting in a reduction of department costs, required resources, while simultaneously increasing cyber-security confidence.
• Configured network access per organizational policy as well as the migration to a centralized virtual environment.
• Responsible for the deployment and administration of inventory management solution.

Temecula, CA

• Established and managed support center, along with serving as point of contact for all departmental provisions and deliverables.
• Supported multiple locations directly and remotely while collaborating with engineers to streamline workflow.
• Developed “drop” strategy for all new sites that resulted in reduced initial cost and time necessary to open site.

San Diego, CA

• TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE
• Provided day-to-day customer contact and actively sought to resolve customer grievances.
• Interfaced with technical and in-house customer service personnel to determine exact nature of problems being experienced by customers in order to implement appropriate remedial measures.
• Documented problems and correction procedures. SERVICE REQUEST QUEUE MANAGER
• Ensured team adhered to all company policies and procedures.
• Tracked and reported status of Enterprise Service Request Management Queue.

Camp Pendleton, CA

• Supervisor of multiple teams, during various theaters of operation, to include combat in Iraq (OIF/OEF), sea deployments to the South Pacific and on base in times of peace.
• Responsible for managing NIPR/SIPR networks, Inventory Control and Desktop Turnover during unit rotation.
• Appointed technical lead for the Landing Force Operations Center while aboard the USS Juneau (LPD-10).

Bachelor Of Science (B.S.), Computing Technology, Project Management., 3.84 Gpa - Magna Cum Lauda

Computer And Information Sciences, General

Computer Science

• Cisco Academy - CCNA Exploration • Unix/Linux – Basic/Advanced Administration • Visio Documentation and Diagramming (UML Documentation.

Certificate

Completed courses such as CompTIA A+, Export Control, Security Fundamentals, and Leadership Development.

Technical Certificates, Computing Technology

Certified Computer Systems Specialist - (MOS-4066) Certified Tactical Network Specialist - (MOS-0656)

Technical Certificates

Completed courses in areas such as Leadership, Corrections, Electronics, Mathematics, and Financial Management.

Diploma, General, 3.5 Gpa

Completed courses in computer hardware, basic programming, and software implementation.