Eric Steward Email & Phone Number

Tinker

• Currently serving as supervisor / technical lead, ensuring all targeted projects meet contractual and technological requirements, while also managing hardware, software, and ancillary procurement for new facility construction.• Manage classified enclave networks and IT systems, administration and maintenance, multi-site support, COMSEC custodian, strategic planning, facilitation of staffing and personnel needs.• Principal liaison between internal and external organizations to aid in bringing a new PLM system online.

Oklahoma City, Oklahoma, United States

• Key implementer in the upgrading of core infrastructure at primary and disaster recovery sites, including out of state locations and affiliate organizations.• Additionally, due to staffing shortages delivered crucial networking and voice administration, billing management, purchasing and service delivery.• Successfully facilitated the complete adoption of a hybrid version of the Office 365 platform (cloud/on-prem).

Long Beach, Ca

• Appointed as technical lead of department to guide team focus toward on-time delivery, quality customer service and team member participation while soliciting feedback and escalating any associated risks.• Developed procedural strategies to ensure adherence to relevant SLA’s, technical standards and best practices. • Manage operational flow including continuity and communication with global teams through various project cycles to accomplish each mission.• Build-out and maintenance of physical and virtual environments (Hyper-V), Backup and Recovery (Barracuda)• SAAS Deployment and Administration (Azure, O365, Dynamics SL, Zscaler, MasterControl)• Networking (wireless, switching, configurations), Data and Telephony (Avaya, Affinity, Definity)• Key support regarding strategic planning and direction (change and configuration management)• Multi-Domain administration (development, management, troubleshooting), Asset Inventory and Management • Exclusive mission specific responsibilities include: Mission Management Display System, Automated Flight Control System, Rocket Segment Display and Control Systems, Mission Procedures and Reports, Clock System, CCTV/Video Equipment, and any related Customer Systems

San Ramon, Ca

• Conducted thorough analysis of IT department, identified new technologies to increase productivity and engineered business processes/procedures to cut costs and nonessential personnel. • Provided site support inclusive of networking, voice and system administration, billing management, purchasing and service delivery.• Managed various projects such as site rollouts, reconfigurations and closures.

Culver City, Ca / Long Beach, Ca

• Provided support for newly acquired clients, aided in the opening/closing of multiple site locations.• Served as primary contact for multiple projects as lead technical consultant.• Led team of contractors that were chosen to become internal employees for a specific contract.

Temecula, Ca

• Assessed client requirements, then utilized innovative solutions to facilitate client success. • Developed imaging process for organizational systems, standardized client-wide backup and anti-virus solutions, configured various proprietary hardware and applications as well as provided remote support.• Configured and managed multiple small office network solutions.

Temecula, Ca

• Key participant in design, implementation and administration of Citrix environment, resulting in a reduction of department costs, required resources, while simultaneously increasing cyber-security confidence.• Configured network access per organizational policy as well as the migration to a centralized virtual environment. • Responsible for the deployment and administration of inventory management solution.

Temecula, Ca

• Established and managed support center, along with serving as point of contact for all departmental provisions and deliverables.• Supported multiple locations directly and remotely while collaborating with engineers to streamline workflow. • Developed “drop” strategy for all new sites that resulted in reduced initial cost and time necessary to open site.

San Diego, Ca

TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE• Provided day-to-day customer contact and actively sought to resolve customer grievances. • Interfaced with technical and in-house customer service personnel to determine exact nature of problems being experienced by customers in order to implement appropriate remedial measures. • Documented problems and correction procedures. SERVICE REQUEST QUEUE MANAGER• Ensured team adhered to all company policies and procedures.• Tracked and reported status of Enterprise Service Request Management Queue.• Produced performance reports and instructional documentation for the enterprise.• Provided technical support and procedural advice to agents as team lead. • Reviewed and assisted with developing new processes and procedures as needed.ASSOCIATE SYSTEMS ADMINISTRATOR• Managed Active Directory and Exchange accounts on Navy and Marine Corps networks.• Managed distribution lists, trusts and securities within multiple domains and networks.• Escalated issues via proper channels to provide a timely and effective resolution.• Documented all steps taken to resolve customer related issues.

Camp Pendleton, Ca

• Supervisor of multiple teams, during various theaters of operation, to include combat in Iraq (OIF/OEF), sea deployments to the South Pacific and on base in times of peace. • Responsible for managing NIPR/SIPR networks, Inventory Control and Desktop Turnover during unit rotation.• Appointed technical lead for the Landing Force Operations Center while aboard the USS Juneau (LPD-10).

Bachelor Of Science (B.S.), Computing Technology, Project Management., 3.84 Gpa - Magna Cum Lauda

Computer And Information Sciences, General

Computer Science

• Cisco Academy - CCNA Exploration • Unix/Linux – Basic/Advanced Administration • Visio Documentation and Diagramming (UML Documentation.

Certificate

Completed courses such as CompTIA A+, Export Control, Security Fundamentals, and Leadership Development.

Technical Certificates, Computing Technology

Certified Computer Systems Specialist - (MOS-4066) Certified Tactical Network Specialist - (MOS-0656)

Technical Certificates

Completed courses in areas such as Leadership, Corrections, Electronics, Mathematics, and Financial Management.

Diploma, General, 3.5 Gpa

Completed courses in computer hardware, basic programming, and software implementation.