• ConfigMgr (MEMCM/SCCM) administrator• Manage operating system deployments for all locations (13 locations across the globe), including building images and task sequences• Administer SCCM infrastructure, including one Management Point (including WSUS and SQL database, IIS, etc.) and 13 distribution points at locations. This includes boundaries, boundary groups, PXE booting for OSD, etc. Also includes patching both SCCM application and the Server 2016/SQL 2016 environments they run on.• Conduct operating system in-place upgrades from Windows 7/8/8.1 to Windows 10• Deploy Windows 10 feature upgrades from older to current builds• Coordinate patching for Microsoft products (predominantly Windows/Office) for 6000+ endpoints• Oversee automated application deployment for end users, including Visio, Project, Office 365, Adobe applications, TechSmith applications• Manage Defender ATP for anti-malware solution• Testing newer technologies for functionality and implementation (A/V solutions, thin clients, etc…)• Assist with Active Directory and Group Policy management• Currently working with Microsoft on modern management solutions, including Intune, AutoPilot and Windows Update for Business• Implement and manage Windows 365 (Azure Virtual Desktop, Windows Virtual Desktop) for cloud-based workstations• Basic management of Azure solution• Script PowerShell solutions as needed• Tier III support for PC support teams• SME for contact center technology support• Write technical documentation for PC Support teams and end users• Provide technological input for feasibility on various IT projects company-wide

Specializing in SCCM and other facets affecting the end user experience

Supporting desktop hardware, software, printers, and network for end-users

Surveillance for transport network. Monitored network for alarms and opened tickets

Streaming athletic events for Furman University, involving 9 sports. Editing highlights. Composing year-end highlights video.

Assisted customers with their technical issues with cell phones, Blackberries, PDAs, and Mobile Broadband cards. Also did billing and other customer service functions.

I worked as a bookkeeper managing cash flow for the store. I also did scanning coordinating, which involved checking in vendors, doing DSD, and hanging sales tags and creating signs.