Eric Xavier Email & Phone Number

Philadelphia, Pennsylvania, United States

• IAPDA certified as a Certified Debt Specialist
• Demonstrated empathy with clients to understand their financial situations and provided tailoredsolutions
• Set clear expectations and explained program terms, outlining how the program would help clientsachieve their financial goals
• Utilized Salesforce software for lead tracking and enrollment in Debt Settlement Programs
• Collaborated with cross-departmental teams to deliver exceptional customer service in a timely manner

Haverford, Pennsylvania, United States

• Welcome and advise clients as first point of contact while leaving their vehicles at shop
• Field a multitude of phone calls inquiring about the repair process
• Input information into two separate operating systems and ensuring that all client / claim information is correct
• Execute repairs to ensure compliance with state laws and manufacturer’s requirements
• Process invoices received from parts vendors and sublet repair vendors ensuring all amounts arecorrect and all parts have been received correctly
• Provide quality assurance on repairs by reviewing vehicle repair work

Warminster, Pennsylvania, United States

• Headed production process for over 30+ vehicles to maintain steady workflow
• Collaborated with technicians to research Tesla and Mercedes approved repair processes
• Partnered with Mercedes dealership account to ensure that all clients were updated in a timelyfashion and satisfied with work performed
• Mitigated client complaints by actively listening to clients’ concerns and effectivelycommunicating how their concerns would be resolved
• Counseled insurance company repair programs to achieve excellent customer service scores
• Maintained compliance to insurance company repair program guidelines by researchingrequirements set by insurance providers

Prospect Park, PA

• Collaborate with insurance companies to settle claims for 15+ repairs at a given time
• Motivated a team of 17 technicians to maximize productivity
• Execute triage for customer scheduling to manage work flow through shop
• Utilize estimating software to write and import/export estimates for network repair programs
• Research procedures to maintain productivity standards for Audi and Porsche repair certifications

Morton, Pennsylvania

• Evaluate damages to vehicle and determine estimates for insurance claims settlements
• Work with teammates to plan repairs through comparison of different methodologies
• Provide excellent customer service through updates and informing clients about the repair process
• Follow underwriting guidelines for various insurance companies’ network repair programs
• Performed quality control checks of entire repair procedure ensuring compliance to productivitystandards
• Receive and field a multitude of different phone inquiries

Media, Pennsylvania

• Work with teammates to provide excellent customer service to all incoming clients
• Set goals for branch and branch employees and assist in achieving said goals
• Manage and maintain a fleet of 100+ vehicles
• Market to and provide for the needs of 5+ different assigned accounts
• Maintain a high level of inside and outside sales to clients and accounts
• Achieved a customer service score of 93 on a scale ranging from 1-100 at a satellite branch

• Plan and implement programs to educate peer students about healthy masculinity
• Attend and participate in programs to assist in educating peer students
• Upon request, attend class meetings and speak in front of class audience with a goal of educating the students in the class about healthy masculinity
• Attend professional development workshops
• Work on search committee to assist in hiring a new supervisor for healthy masculinity

• Guide accepted students through the orientation day schedule
• Lead accepted students on tour of campus and educate them about what each location on campus is
• Convey information about accepted students' first year of college

• Cleaned/organized files, filed receipts, and brought receipts to mechanics as necessary

• Open/prepare store for customers
• Clean, stock store, prepare food/drinks
• Work with customers in a polite fashion, handle money and cash register
• Work in a team environment where other employee's jobs would be taken over as seen necessary

• Open church for services
• Clean/organize church, handle money collected at services, prepare/setup materials used for services, greeted service attendees, and handled any issues that may have come up during services
• Directed any other people taking part in services