Eric Xavier Email & Phone Number

Philadelphia, Pennsylvania, United States

• IAPDA certified as a Certified Debt Specialist•Demonstrated empathy with clients to understand their financial situations and provided tailoredsolutions• Set clear expectations and explained program terms, outlining how the program would help clientsachieve their financial goals• Utilized Salesforce software for lead tracking and enrollment in Debt Settlement Programs• Collaborated with cross-departmental teams to deliver exceptional customer service in a timely manner

Haverford, Pennsylvania, United States

• Welcome and advise clients as first point of contact while leaving their vehicles at shop • Field a multitude of phone calls inquiring about the repair process• Input information into two separate operating systems and ensuring that all client / claim information is correct• Execute repairs to ensure compliance with state laws and manufacturer’s requirements• Process invoices received from parts vendors and sublet repair vendors ensuring all amounts arecorrect and all parts have been received correctly• Provide quality assurance on repairs by reviewing vehicle repair work • Exceeded monthly income goals for May – August 2022

Warminster, Pennsylvania, United States

• Headed production process for over 30+ vehicles to maintain steady workflow• Collaborated with technicians to research Tesla and Mercedes approved repair processes• Partnered with Mercedes dealership account to ensure that all clients were updated in a timelyfashion and satisfied with work performed• Mitigated client complaints by actively listening to clients’ concerns and effectivelycommunicating how their concerns would be resolved• Counseled insurance company repair programs to achieve excellent customer service scores• Maintained compliance to insurance company repair program guidelines by researchingrequirements set by insurance providers• Tracked continuing education requirements for Mercedes and Tesla repair programs to stay up todate on ever changing repair processes

Prospect Park, Pa

• Collaborate with insurance companies to settle claims for 15+ repairs at a given time• Motivated a team of 17 technicians to maximize productivity• Execute triage for customer scheduling to manage work flow through shop• Utilize estimating software to write and import/export estimates for network repair programs• Research procedures to maintain productivity standards for Audi and Porsche repair certifications

Morton, Pennsylvania

• Evaluate damages to vehicle and determine estimates for insurance claims settlements• Work with teammates to plan repairs through comparison of different methodologies• Provide excellent customer service through updates and informing clients about the repair process• Follow underwriting guidelines for various insurance companies’ network repair programs• Performed quality control checks of entire repair procedure ensuring compliance to productivitystandards• Receive and field a multitude of different phone inquiries

Media, Pennsylvania

• Work with teammates to provide excellent customer service to all incoming clients• Set goals for branch and branch employees and assist in achieving said goals• Manage and maintain a fleet of 100+ vehicles• Market to and provide for the needs of 5+ different assigned accounts• Maintain a high level of inside and outside sales to clients and accounts• Achieved a customer service score of 93 on a scale ranging from 1-100 at a satellite branch• Ensure that all branch employees are progressing on the proper 8 month training path• Receive and field a multitude of different phone inquiries

• Plan and implement programs to educate peer students about healthy masculinity• Attend and participate in programs to assist in educating peer students • Upon request, attend class meetings and speak in front of class audience with a goal of educating the students in the class about healthy masculinity• Attend professional development workshops• Work on search committee to assist in hiring a new supervisor for healthy masculinity

• Guide accepted students through the orientation day schedule• Lead accepted students on tour of campus and educate them about what each location on campus is • Convey information about accepted students' first year of college

• Cleaned/organized files, filed receipts, and brought receipts to mechanics as necessary

• Open/prepare store for customers• Clean, stock store, prepare food/drinks• Work with customers in a polite fashion, handle money and cash register• Work in a team environment where other employee's jobs would be taken over as seen necessary

• Open church for services• Clean/organize church, handle money collected at services, prepare/setup materials used for services, greeted service attendees, and handled any issues that may have come up during services• Directed any other people taking part in services