- Pioneered and Managed Global IT Service Desk Operation Center- Developed and Sustained Project Management Office (PMO) Governance- Managed MIS and present the team as the preferred business partner of all the departments in HGS Philippines.- Liaison with regional IT heads to standardize IT processes and tools.- Provided hybrid cloud infrastructure solutions to Operations

• Program manager and solutions architect for data center infrastructure and operation security improvement. • Member of the Project Review Board and a key reviewer of technology and process architecture ensuring that value proposition is achievable, doable and expected skills are available in the operation before project implementation.• Manage hiring and budget planning.• Manage Vendors and General Services team responsible in IT procurement, and management of general services (ssl certificates, dns registrations, volume licensing, AWS, MS Azure, VMWare, etc.)• Mentorship to selected high performing managers and engineers. Ensure they continue to achieve and exceed management expectations.• Manage Training and skills assessment of team members

Leading Global IS Services in Corporate IT Operations managing Centralized IT services, Data Center Operations -- Support for Infrastructure(Network,DNS,AD and Messaging), Platform(Systems,Virtualization,Storage and Database) and Systems Monitoring and Automations.

Award: Most Valuable Employee of the Year 2010 - Innovation ChampionGlobal IS Services Organization includes: - IT 24x7 Global Service Desk - IT 24x7 Service Monitoring Team - IT 24x7 L2 Technical Support Team - IT Central Services ManagementDesigned and Developed Sustainable Program for Corporate IT: 1. Quality Circle Committee 2. Systems Thinking Award Program 3. Self-Help Knowledge Base

Award: Best Employee of the Year 2004 - Change ChampionHead --IT 24x7 Global Service Desk, IT Global Service Mgmt(procurement team, Software License Administration, and AD/Mail Account Operation).Project Manager and Tech Lead: System Center Configuration Manager (SCCM 2007/ SMS 2003). - Enabling centralized desktop/device management from accross regions business units and data centers. - Applied ITIL v.3. (Service Asset and Configuration Management)Project Manager and Software Architect: Global Procurement System. - Developed Procurement System to control and inventory transactions, provide fast and timely status update, tracking and generate reports more useful to management decisions. - Applied ITIL v3.0 Supplier Management discipline on this systemPolicies and Procedures. - Developed and implemented ITIL process (IT Service Management) tailored to company's business culture and work environment.

Manages the development and deployment of the network and application monitoring systems and infrastructure. Conducts systems analysis,design and implementation of OpenView Internet Services, GCTS and Holistix integration.Facilitates meeting and presentation to IT and Business Process managers.Supervises programmer to develop the integration module for OpenView internet services, GCTS and holistix web managerSetup the MRTG and developed the integration module.Supervises the level 2 engineers to setup and configure the monitoring system (OVIS,GCTS, Holistix, MRTG)Delegates systems documentation and operating procedures to subordinatesMonitor the operation and provide timely status report to IT Head.Technology Used:• Windows 2000 server, SQL 2000 server, OpenView Internet Services, MRTG, Perl, IIS, Holistix Web Manager, Postie• Hardware (HP Proliant servers, Cisco Routers and switches)

Position:Systems Programmer and Analyst, IT Department [Nov 1998 –March 1999]Database, Systems and Network Administrator, IT Department [April 1999-July 2001 ]Responsibilities:Network Administrator (DNS,Proxy,CheckPoint FW, Web services,SSL, Veritas Backup)Database Administrator (MS-SQL Servers) for Platinum, Cyborg, and Hyperion Systems analysis and designMUMPS Programmer in openVMSACHIEVEMENTS:- Developed Billing modules using MUMPS(openVMS) and Cache.- Deployed the company website portal in Windows platform with secure socket layer implementation.- Developed EDI systems to exchange data between ATI and BOC/PPA using C programming language.- Developed data conversion for Cyborg Payroll System using C programming language.- Developed Collaboration Data Object Workflow for Exchange and Outlook.

RESPONSIBILITIES Systems development and Administrations for Bank Operation Systems.ACHIEVEMENTS- Project Head—Systems Migration. Implemented Bank Operation Systems in all branches nation-wide.- Developed Check processing and Monitoring System with Clipper, LISP and C/C++ programming language.- Project Head – Normalized/streamlined and Authored Bank Operation Procedures, Policies and Guidelines.