Eric Nelson Email & Phone Number

Littleton, CO, US

Independent Salesforce Consultant for small and mid-size enterprises. Developing native Force.com solutions to simplify complex business processes and provide reporting and accountability.

• Built and led diverse engineering team of developers, admins, and architects in the development of an industry leading real estate marketplace
• Managed a $7M+ engineering budget while reducing ongoing expenses by $3M annually
• Rearchitected core technical infrastructure to improve performance, scalability, and user experience whiledecreasing operating costs
• Assumed roles of multiple engineering leaders to develop a single culture driven, high performing team,increasing productivity despite budget reductions
• Increased engineering output by 150% while preserving quality with one third of the original engineeringstaff

Denver, Colorado, United States

- Lead Software Quality Assurance team and helped develop methods for prioritizing testing automation and scaling of QA capabilities- Managed team of Salesforce administrators providing configuration based development and production support- Contributed to the development and growth of culture and business structure as a member of the management team.

Greater Denver Area

- Designed and implemented a workers’ compensation policy management platform within Salesforce.com that included backend infrastructure for a real time quote and buy system and interactive policy tools.- Managed in-house and 3rd party teams of developers to meet aggressive timelines and complex requirements- Oversaw entire Salesforce.com implementation.

*Cake was a wholly owned subsidiary of Pinnacol Assurance- Lead Quality Assurance team and helped develop methods for prioritizing testing automation and scaling of QA capabilities- Managed team of Salesforce administrators providing configuration based development and production support for 2 production implementations and multiple sandboxes - Contributed.

Greater Denver Area

*Cake was a wholly owned subsidiary of Pinnacol Assurance- Designed and implemented a workers’ compensation policy management platform within Salesforce.com that included backend infrastructure for a real time quote and buy system and interactive policy tools.- Managed in-house and 3rd party teams of developers to meet aggressive timelines and complex.

Boulder, CO

Oversee maintenance, support, and development of SaaS business applications.* Designed and implemented process improvements and software architecture to streamline manufacturing data collection and asset repair process* Negotiated reduction of Salesforce.com licensing costs by more than 45% while increasing functionality and user count* Implemented and.

Boulder, CO

IT Manager for Boulder Location, Systems Architect, Salesforce.com Administrator, Database Manager* Designed, implemented, and supported system to track 45k company owned assets through manufacturing, warehousing, shipping, installation, return and repair* Architected native solutions within Force.com to complex business requirements including license key.

Managed multiple simultaneous projects for new product and service offerings using waterfall and agile methodologies. Provided internal support for existing products as subject matter expert for SharePoint, Encrypted Email, and other specialized product offerings.* Oversaw program for customer facing software enhancements while managing budget, timeline.

Greater Denver Area

Deployed and administered Salesforce.com CRM companywide including sales, marketing, support, and provisioning.* Fostered user adoption of Salesforce.com of above 90% company wide* Successfully merged multiple existing Salesforce.com deployments and administered the resulting environment* Revised and re-launched sales process companywide including.

Oversaw daily operations of 15 agent customer support team which provided support for 500,000+ hosted email accounts on Microsoft Exchange and UNIX based systems. * Drove quality improvement programs to increase customer satisfaction to all time high levels. * Implemented processes and tools to track customer issue reporting and resolution. * Created.

Westminster, CO

Provided technical support to a global customer base for hosted Exchange and UNIX based email and developed and delivered training program to all new hires.* Consistent top performing agent while providing Tier I support* Authored technical documentation including internal training, customer facing user guides, and response templates; increasing available.

Denver, CO

Provided technology solutions and consulting services for Small Business and individuals including Point of Sale, Telephony, Networking, Web Design and Productivity.* Managed company finances including payroll, vendor accounts, credit card processing, taxes, and accounts receivable* Developed and implemented marketing campaigns and referral programs* Built.

Greater Denver Area

Launched and led new branch of university helpdesk targeted at supporting population of more than 2000 students.* Responsible for hiring, scheduling, training, and managing a group of 6-8 work-study students* Improved response and resolution rates for university helpdesk while filling gap in services

Masters, Industrial/Organizational Psychology

Studied Industrial Organizational Psychology

Bachelor Of Science, Psychology

Bachelor's Degree in Psychology