Eric Nelson

Eric Nelson Email and Phone Number

Director of Engineering, Salesforce @ Sunshine Behavioral Health
Littleton, CO, US
Eric Nelson's Location
Littleton, Colorado, United States, United States
Eric Nelson's Contact Details

Eric Nelson personal email

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About Eric Nelson

𝑰 π’‚π’Ž 𝒂 π’ƒπ’–π’Šπ’π’…π’†π’“ 𝒂𝒃𝒐𝒗𝒆 𝒂𝒍𝒍 𝒆𝒍𝒔𝒆. I build powerful teams, complex solutions, relationships, and can even swing a hammer.My background as a technical leader and strategist is admittedly atypical, but that's what makes it powerful. With a unique blend of organizational psychology and extensive experience in solution and enterprise architecture, I offer a distinctive perspective on growing and empowering teams. I can lead people in any discipline, even those I'm not an expert in. Rather than micromanaging, I identify and develop great individual contributors, creating an environment where they can excel.➼ Growing up on a farm taught me grit, the value of hard work, and problem-solving with limited resourcesβ€”lessons that have shaped my personal life and career.➼ Studying Organizational Psychology taught me to be thoughtful and strategic in building and leading teams with a culture-driven approach rather than micromanagement.➼ Deep expertise in architecture taught me the power of strategic vision and how to bring all the moving parts together into a cohesive whole that serves both customers and the company, minimizing waste and technical debt.Why Me?➟ Building and Leading Teams: I don’t just aim to be a 10x-er; I build teams of 10x-ers. I've created and transformed teams into top performers by fostering a culture of psychological safety and innovation.➟ Innovative Solutions: At companies like USA.NET, RealD, Pinnacol, and Sundae, I've consistently implemented cutting-edge solutions that have significantly improved processes, efficiency, and customer satisfaction.➟ Technical Expertise: My work includes managing network operations, architecting complex Salesforce solutions, and reengineering technical infrastructures. I excel at designing comprehensive systems that integrate seamlessly and perform flawlessly.➟ Cost and Efficiency Gains: At Sundae, I reduced ongoing expenses by $4M annually while enhancing system performance and scalability. My strategic approach to vendor partnerships and contract negotiations consistently results in more value from less spend.I blend technical expertise with psychological insights to build cohesive, high-performing teams and solutions. My ability to bridge gaps between technical and non-technical stakeholders ensures that projects run smoothly and meet objectives comprehensively. I bring out the best in people AND systems, driving success through innovation, collaboration, and relentless improvement.Let's connect and explore how we can achieve exceptional results together!

Eric Nelson's Current Company Details
Sunshine Behavioral Health

Sunshine Behavioral Health

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Director of Engineering, Salesforce
Littleton, CO, US
Eric Nelson Work Experience Details
  • Sunshine Behavioral Health
    Director Of Engineering, Salesforce
    Sunshine Behavioral Health
    Littleton, Co, Us
  • Self-Employed
    Consulting Architect - Interim Director Of Engineering
    Self-Employed Jul 2016 - Present
    Independent Salesforce Consultant for small and mid-size enterprises. Developing native Force.com solutions to simplify complex business processes and provide reporting and accountability.
  • Sundae
    Sr Director Of Engineering
    Sundae Jun 2022 - May 2024
    β€’ Built and led diverse engineering team of developers, admins, and architects in the development of an industry leading real estate marketplaceβ€’ Managed a $7M+ engineering budget while reducing ongoing expenses by $3M annuallyβ€’ Rearchitected core technical infrastructure to improve performance, scalability, and user experience whiledecreasing operating costsβ€’ Assumed roles of multiple engineering leaders to develop a single culture driven, high performing team,increasing productivity despite budget reductionsβ€’ Increased engineering output by 150% while preserving quality with one third of the original engineeringstaff
  • Pinnacol Assurance
    Director Of Platform Architecture And Quality Assurance
    Pinnacol Assurance Aug 2019 - Jun 2022
    Denver, Colorado, United States
    - Lead Software Quality Assurance team and helped develop methods for prioritizing testing automation and scaling of QA capabilities- Managed team of Salesforce administrators providing configuration based development and production support- Contributed to the development and growth of culture and business structure as a member of the management team Salesforce architect, developing novel solutions for Workers’ Compensation Claims and Policy Management Systems- Managed high performing team of Salesforce Administrators including Junior, Mid, Senior, and Apprentice Level- Principally responsible for 3 production Salesforce implementations and 6 high traffic sandboxes- Collaborated with company merger bringing together two vastly different cultures and processes while maintaining high rate of development and continuous quality of production support.
  • Pinnacol Assurance
    Technical Solution Architect
    Pinnacol Assurance May 2017 - Aug 2019
    Greater Denver Area
    - Designed and implemented a workers’ compensation policy management platform within Salesforce.com that included backend infrastructure for a real time quote and buy system and interactive policy tools.- Managed in-house and 3rd party teams of developers to meet aggressive timelines and complex requirements- Oversaw entire Salesforce.com implementation and ongoing rollout for customer facing application, internal integrations, and customer support teams.
  • Cake Insure
    Director Of Platform Architecture And Quality Assurance
    Cake Insure Aug 2019 - Mar 2020
    *Cake was a wholly owned subsidiary of Pinnacol Assurance- Lead Quality Assurance team and helped develop methods for prioritizing testing automation and scaling of QA capabilities- Managed team of Salesforce administrators providing configuration based development and production support for 2 production implementations and multiple sandboxes - Contributed to the development and growth of culture and business structure as a member of the management team
  • Cake Insure
    Technical Solutions Architect
    Cake Insure May 2017 - Aug 2019
    Greater Denver Area
    *Cake was a wholly owned subsidiary of Pinnacol Assurance- Designed and implemented a workers’ compensation policy management platform within Salesforce.com that included backend infrastructure for a real time quote and buy system and interactive policy tools.- Managed in-house and 3rd party teams of developers to meet aggressive timelines and complex requirements- Oversaw entire Salesforce.com implementation and ongoing rollout for customer facing application, internal integrations, and customer support teams.
  • Reald
    Director, Web Systems And Applications
    Reald 2014 - 2017
    Boulder, Co
    Oversee maintenance, support, and development of SaaS business applications.* Designed and implemented process improvements and software architecture to streamline manufacturing data collection and asset repair process* Negotiated reduction of Salesforce.com licensing costs by more than 45% while increasing functionality and user count* Implemented and maintained infrastructure to support single sign on for all SaaS based company tools* Designed and supported complex technology solutions for logistics and warehousing of worldwide high value inventory
  • Reald
    Database Manager/Salesforce.Com Administrator
    Reald 2011 - 2014
    Boulder, Co
    IT Manager for Boulder Location, Systems Architect, Salesforce.com Administrator, Database Manager* Designed, implemented, and supported system to track 45k company owned assets through manufacturing, warehousing, shipping, installation, return and repair* Architected native solutions within Force.com to complex business requirements including license key generation, manufacturing and warehouse integrations, Visualforce and Apex based process automation, and integration with external databases* Collaborated with engineering, marketing, and manufacturing departments as part of release to production process for all new products
  • Perimeter E-Security
    Program Manager
    Perimeter E-Security 2009 - 2011
    Managed multiple simultaneous projects for new product and service offerings using waterfall and agile methodologies. Provided internal support for existing products as subject matter expert for SharePoint, Encrypted Email, and other specialized product offerings.* Oversaw program for customer facing software enhancements while managing budget, timeline, and resources of 7-9 simultaneous projects* Designed and implemented novel and creative software solutions for incident management and customer notifications
  • Usa.Net
    Salesforce.Com Administrator
    Usa.Net 2005 - 2011
    Greater Denver Area
    Deployed and administered Salesforce.com CRM companywide including sales, marketing, support, and provisioning.* Fostered user adoption of Salesforce.com of above 90% company wide* Successfully merged multiple existing Salesforce.com deployments and administered the resulting environment* Revised and re-launched sales process companywide including Salesforce.com re-launch after company mergers * Negotiated service agreements and statements of work with vendors* Developed and delivered regular user training
  • Usa.Net
    Customer Service Manager
    Usa.Net 2005 - 2009
    Oversaw daily operations of 15 agent customer support team which provided support for 500,000+ hosted email accounts on Microsoft Exchange and UNIX based systems. * Drove quality improvement programs to increase customer satisfaction to all time high levels. * Implemented processes and tools to track customer issue reporting and resolution. * Created framework for continual improvement through standardization and measurement.* Developed improved toolsets including knowledge bases, communication systems, ticketing, and troubleshooting* Coordinated efforts to merge two US based support teams with a third team overseas
  • Convergys
    Senior Technical Support Representative/Team Trainer
    Convergys 2002 - 2005
    Westminster, Co
    Provided technical support to a global customer base for hosted Exchange and UNIX based email and developed and delivered training program to all new hires.* Consistent top performing agent while providing Tier I support* Authored technical documentation including internal training, customer facing user guides, and response templates; increasing available materials by more than 75%* Developed training program and materials to support onboarding of more than 50 support staff worldwide
  • Computer Solutions, Llc
    Principal
    Computer Solutions, Llc 2000 - 2005
    Denver, Co
    Provided technology solutions and consulting services for Small Business and individuals including Point of Sale, Telephony, Networking, Web Design and Productivity.* Managed company finances including payroll, vendor accounts, credit card processing, taxes, and accounts receivable* Developed and implemented marketing campaigns and referral programs* Built lasting relationships with various types of clients, vendors, and colleagues* Performed field service work including PC & server repair, training, and data recovery
  • Regis University
    Student Helpdesk Manager
    Regis University 2001 - 2002
    Greater Denver Area
    Launched and led new branch of university helpdesk targeted at supporting population of more than 2000 students.* Responsible for hiring, scheduling, training, and managing a group of 6-8 work-study students* Improved response and resolution rates for university helpdesk while filling gap in services

Eric Nelson Skills

Salesforce.com Cloud Computing Saas Databases Management Sharepoint Crm Vendor Management Program Management Networking Customer Service Project Management Integration Enterprise Software Leadership Strategic Partnerships Agile Methodologies Product Management Team Leadership Team Building Technical Support Process Improvement Business Intelligence Training Troubleshooting Sql Account Management Data Center Software Documentation It Strategy Sales Process Consulting Business Process Improvement Operations Management Outsourcing Software Project Management System Administration It Management Business Analysis Change Management Team Management Information Technology Call Centers Logistics Customer Relationship Management Performance Management Training And Development Kpi Implementation Performance Metrics

Eric Nelson Education Details

Frequently Asked Questions about Eric Nelson

What company does Eric Nelson work for?

Eric Nelson works for Sunshine Behavioral Health

What is Eric Nelson's role at the current company?

Eric Nelson's current role is Director of Engineering, Salesforce.

What is Eric Nelson's email address?

Eric Nelson's email address is er****@****col.com

What schools did Eric Nelson attend?

Eric Nelson attended Colorado State University, Regis University.

What are some of Eric Nelson's interests?

Eric Nelson has interest in Civil Rights And Social Action.

What skills is Eric Nelson known for?

Eric Nelson has skills like Salesforce.com, Cloud Computing, Saas, Databases, Management, Sharepoint, Crm, Vendor Management, Program Management, Networking, Customer Service, Project Management.

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