Eric Nichter Email & Phone Number

Greater San Diego Area

• Executive Integrator
• Business operations & strategy
• Platform operations executive
• Product design, UX, roadmap, requirements, features & feedback loops
• Endpoint security & monitoring
• Cybersecurity risk assessments

Greater San Diego Area

• DevOps enterprise assessments, workshops, transformation strategy, roadmapping and evangelism
• Acquisition investment cybersecurity and technology assessments
• Cybersecurity professional services and consulting
• Cloud migration strategy, architecture & road-mapping
• Corp IT managed services & strategy
• Business strategy, leadership & culture training

Greater San Diego Area

• Co-founder & staff leadership team
• Secretary of the board of directors
• Financial & strategic creative planning
• Business operations design, implementation, management
• Music writing, coordination, performing
• Event planning & coordination

Greater San Diego Area

• Post Acquisition Quickplay Media
• Established global devops / continuous delivery program from the ground up
• Realized 1200% time-to-market & 19,200% measurable human efficiency gains
• Led the global devops and build / release engineering groups in San Diego, Toronto & Chennai
• Fostered a new culture of cross-collaboration for previously isolated teams across 3 countries that share lifecycle responsibility for quality, delivery and customer experience
• AT&T Entertainment Group acquisition facilitation / due diligence

Greater San Diego Area

• Led teams of up to 55 high-performing IT operations staff including systems, DBAs, storage, network and video engineers in San Diego, Toronto & Chennai running TV & movies streaming infrastructure for major name brands.
• Managed all deployments of all custom software into development & production environments
• Responsible for delivery of end-user experience / UX
• Recruited & grew the global Service Delivery team
• Led tier 2 & 3 incident & problem investigations, rapid restoration, and internal-external event communications - control of up to 55 operations staff when functioning Major Incident Manager
• Drove and documented root cause investigations

San Diego, CA

• Post Acquisition Site Controls
• Strategically directed U.S. Building Technologies cloud engineering teams
• Successfully presented PoC to executive leaders in Switzerland to approve first ever pivot to devops / continuous delivery strategy for the global Siemens Building Intelligence platform
• Defining SaaS/IoT projects requirements, wire framing and prototyping for management, cloud architects & engineers
• Conversion from waterfall to agile project management / scrum mastery / continuous teams guidance to successful end goals
• Cloud operations & auto-scaling management

Austin, Texas Area

• Post Acquisition Site Controls
• Siemens acquisition facilitation / due diligence
• New office design and buildout - orchestrated complex migration of users, servers, networks
• Managed datacenter infrastructure team for retail energy management sector
• Managed custom software application deployments to development, testing and production environments
• The SQL to my prior role (see description below)

Austin, Texas Area

• Managed IT Operations teams responsible for custom software managing thousands of remote sites
• Managed Java App Builds & Deployments to QA and Production Environments (Glassfish, Tomcat etc)
• Network & security engineering - designed, negotiated, implemented & managed 20+ private B2B secure customer network connections
• Ground up datacenter infrastructure buildout & management
• Systems architecture, engineering & administration
• Active directory / domain management

Austin, Texas Area

• (Subsidiary company to Site Controls)
• Systems & network engineering / administration
• Facilities
• Operations
• Technical sales
• Tier 3 support / Major incident management

Austin, Texas Area

• Post Acquisition Wholesecurity
• Virus honeypot labs systems administrator
• Network administration & security
• Facilities security
• Lab SSO active directory / domain administration
• Enterprise QA applications management

Austin, Texas Area

• Active directory / domain administration
• Exchange administration
• Network administration
• Linux server administration
• Windows server administration
• Desktop IT support

Austin, Texas Area

• Windows & Linux heuristics security software test engineering
• Building computers / OS installation / imaging / troubleshooting / scripting
• Test plan writing & execution
• Bash scripting
• Desktop IT support
• Foosball whiz

Austin, Texas Area

• Desktop IT support
• Server / network administration & support
• Production assistant
• Newscaster assistant
• Video & audio equipment assistant / technical support
• Camera crew driver

Austin, Texas Area

• Store management
• Retail cellular sales
• Troubleshooting
• Inventory, purchasing, stocking
• Sales floor design & setup
• Facilities management

Austin, Texas Area

• Call center: inbound customer service
• Tier 2 technical team lead
• Technical sales
• Team mentor
• Consistently rated highest team stats
• Awarded for "Single Resolution Customer Satisfaction Stories"

Austin, Texas Area

• Retail computer software & PC sales
• PC building & customer-site installation
• PC repair
• Photo film development
• Same-day business AM film pickup / PM photo delivery
• Redesigned delivery routes to increase efficiency

Austin, Texas Area

• Helped design, build and modify customized client UI DBMS applications
• Pascal, FoxPro
• First gig in coding Windows 3.1 & NT based UI apps

Greater Los Angeles Area

• Assistant to the director / owner
• Voiceovers
• Acting
• Commercials
• Film / video editing assistant
• Computer graphics / art

Associates, Computer Science, Graphics Design, Physics

Activities and Societies: Intramural Sports, Events Planning at Castilian Dormitory, Art Gallery EventsComputer Science, Programming.

Major: Information Systems Management (Technology), Minor: Computer Information Systems (Business)

Activities and Societies: Volunteered at Computer LabSystem Administration, Computer Sciences, Engineering, Math, Writing, Business.