KEY CONTRIBUTIONS:• Acquired new accounts for our recently opened Spanish and Latin markets by developing innovative product in line of GTT’s sales and marketing strategies; including Seat-in-coach and Private tours.•Provided accurate market analysis to ensure that GTT remains its competitiveness by doing research on pricing, product content and quality standards for key markets.•Regularly evaluated guides and overall services for clients for key markets (quality control).•Developed GTT’s online social media marketing strategy as well as assisted in regular and ad hoc marketing and sales campaigns by developing and implementing marketing activities and features and tracking sales data for key markets.•Profitably managed the company’s B2B business operations segment.•Lead and support the operation team with daily bookings and quotation requests in written and verbal Spanish.•Developed and implemented new business strategies to enhance revenue opportunities for GTT accounts by creating new partnerships.•Increased sales revenue on key markets by 600%.•Participated in relevant trade shows, promotional events and Sales Calls (ATF Vietnam, FITUR Spain, TTM+ Pattaya, Sales Call in Spain, and Latin America)•Monitored accounts performances and adjust when necessary.• Negotiated and contracted competitive hotel and suppliers’ rates suitable for key markets.Markets (Hotels, promotions, allotments).

KEY CONTRIBUTIONS:• Maintained complete knowledge of all products, services, rates, packages, promotions and improved according customer needs to provide efficient service.• Responded promptly and tactfully to guest's complaints, requests and comments.• Coordinated the special guest (VIP) booking providing the best service as possible.• Improved and increased sales of tour packages and optional tours by 80%.• Handled all FIT and GIT travel requests; including designing tailor-made itineraries, providing quotations, negotiations with the hotels’ sales department and services reservation.• Developed new product by partnering with our foreign representatives in Indochina (Vietnam, Cambodia, Laos and Myanmar).• Successfully implemented and managed the firm’s B2B project and increased Hotel bookings by 100%.• Contracted the best hotel rates suitable for the Spanish Department.• Built and managed the website and multimedia of the company.• Managed relations and products with our suppliers to keep the best environment possible for all interested parties.

- Designed the Marketing Strategy for new Projects- Provided market analysis for possible niches- Followed up the Online marketing strategy- Helped the web team providing new designing ideas- Achieved the fixed goals by the sales manager

- Provided technical support in web-based applications and data recovery- Prepared weekly product performance reports for senior management - Translated sales documents from Spanish to English

- Provided the financial director with bad debt monthly analysis- Built metrics to monitor supply chain performance

- Reorganized warehouse layout and enforced processes to improve average delivery lead time by 20%- Supported marketing director with market and competitive analyses