Eric Noel D. Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Successfully managed and maintained the entire IT infrastructure, covering office applications, point-of-sales (POS) systems, and networking.• Collaborate with other departments to understand their technology needs and provide solutions.• Promptly addressing and resolving IT-related complaints from Club Members, ensuring their satisfaction.• Proactively researching and identifying opportunities to enhance IT infrastructure efficiency and performance.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Provided exceptional customer service by greeting customers in a courteous, friendly, and professional manner, adhering to company guidelines.• Utilize technical expertise in Dell products to effectively address customers' technical issues, ensuring timely resolution and minimal downtime.• Resolved technical issues for an average of 25 customers per day, utilizing strong troubleshooting skills and in-depth knowledge of Dell products.• Prioritized workload effectively, ensuring that all tasks were completed within given deadlines.• Participate in activities designed to improve customer satisfaction and business performance.

Bayan Lepas, Penang, Malaysia

Operated, and assisted in hardware and electronical maintenance and troubleshooting of, semiconductor chip testing/production machineries.

Kudat, Sabah, Malaysia

- Handled front desk customer service. Carried out computer maintenance as well as basic administrative and clerical tasks.

Kudat, Sabah, Malaysia

In charge of handling front desk customer service. Carried out computer maintenance as well as basic administrative and clerical tasks.

Diploma Kemahiran Malaysia, Computer Systems Administration, 3.6

Sijil Kemahiran Malaysia, Teknologi Sistem Komputer, 3.51