Eric Noisom Email & Phone Number

Houston, TX, US

Houston, Texas Area

Houston, Texas Area

• Over 25 years of IT experience with 15+ years of management experience that includes customer service, problem-solving, training, team building, goal setting, project management, and financial budgeting.
• Aligned and supported global end users within all levels of the business, to understand requirements and demonstrate how IT can provide assistance to the business to reduce cost and improve efficiency through.
• Manage mobile communications and negotiated discounts to reduce the global mobile account spend around $ 50,000 per annum.
• Partnered with multiple vendors to design a global standard hardware platform, while reducing costs by purchasing in bulk, to assist in reduced imaging, repair, end user downtime resulting in increased work output for.
• Implemented BMC TrackIT! Help Desk work order system to automate workflow, track performance, create a knowledge base and provide metrics on departmental work performed.
• Developed a customer survey to solicit confidential end user feedback in order to monitor KPI’s and improve customer service throughout the department.

• IT Site Operations ManagerProvided leadership of North American Client Services department, comprised of Help Desk and Desktop Support personnel, that incorporated recruiting, training, motivating, and developing a.
• Handled Hardware Side of the Implementation of a labor and attendance bar coding Project (DSI - ALR) into the plant environments using Intermec bar coding devices. Interfaced the DSI Attendance & Labor Reporting (ALR).
• Worked on a team to implement a new Help Desk System (Magic Support Desk by BMC Software) that automates notifications and escalations through business rules, tracks issues and resolutions to populate a knowledge base.