Erico James Echano Email and Phone Number

With diverse experience in different industries, I bring a wide range of skills to the table. As a Production Operator at Applied Machining Corporation, I gained expertise in CNC operation and setting, Autocad, blueprint reading, analytical skills, and quality assurance. My attention to detail and ability to analyze complex situations contribute to ensuring high-quality production. During my time as a Customer Service Associate at Shawarma Shack Corporation, I developed strong customer service skills and excelled in handling customer complaints. Additionally, I gained experience in ingredient preparation, shawarma making, stock inventory management, and sales computation. These skills allow me to provide exceptional service and meet customer needs effectively.As a Quality Analyst at NX Solution Services Inc., I honed my abilities to ensure agents provide top-quality service aligned with organizational objectives. I optimized quality assurance processes to enhance agent efficiency through behavior modification. My proficiency in Microsoft Excel enabled me to analyze data and generate meaningful insights. Additionally, I listened to recorded calls, conducted quality assessments, and categorized them as passed or failed. As a Customer Service Representative handling a healthcare account, I leverage my strong customer service skills to handle outbound calls effectively. My expertise in multitasking, office administrative tasks, and active listening contribute to delivering exceptional service and meeting customer expectations.With a proven track record in various roles, I bring a unique blend of technical expertise, customer-centric approach, and strong analytical skills. I am eager to contribute my diverse skill set and make a valuable impact in a new opportunity.