Senior Ux Researcher And Project Manager
Current- Leading both independent and collaborative qualitative research, encompassing over 80 projects. In these projects, I identify user experience issues, comprehend user behaviour, and distil complex insights into actionable design recommendations.- Designing and implementing targeted analytical and research methods to yield high impact results and enhance reliability of user testing data. Employed A/B testing, heuristic evaluations, interviews and surveys in conjunction with data and metrics provided by customers.- Collaborating closely with external stakeholders from a wide spectrum of sectors, including services, retail, and government. This involves delineating testing hypotheses, communicating trade-offs of research options, defining suitable demographics, and formulating comprehensive testing plans.- Effectively communicating research findings, proposals, and recommendations to clients with varying technical backgrounds, fostering strong collaborative partnerships. - Proficiently managing end-to-end research studies, from scoping to creating test plans, surveys, and interview scripts. I also analyse data and observations from multiple sources, providing design recommendations for testing groups ranging from 6 to 300 testers. - Designing and conducting workshops to empower junior colleagues, enabling them to excel in their roles while ensuring timely delivery of projects, adherence to budgets, and achieving business objectives.