Eric Odam Email & Phone Number

Redmond, WA, US

Seatac, Washington, United States

• Managed HR administrative tasks, ensuring compliance with laws and policies.
• Conducted regular audits to maintain accurate HR processes.
• Facilitated seamless onboarding for new hires, enhancing integration within the company.
• Supported employee engagement and retention strategies.

Tukwila, Washington, United States

• Implemented changes to People & Culture policies, resulting in a 54% increase in company compliance
• Led full recruitment life-cycle, from sourcing to onboarding, at property level
• Organized and facilitated company compliance trainings and team member functions
• Coached leaders on effective strategies for improving department morale

Snoqualmie, Washington, United States

• Analyzed operational problems, such as guest complaints, to improve service and performance
• Conducted critical recruiting through Dayforce and job boards to ensure quality staff
• Led daily operational team huddles to address areas of concern within the lodge

Seattle, Washington, United States

• Managed customer expectations and operations, ensuring service quality and addressing complaints effectively.
• Created and maintained Guest Services standards and business strategies aligned with hotel objectives.
• Supervised daily activities across multiple departments, provided training, and developed staff skills.

Seattle, Washington, United States

• Led preparation of VVIP guest rooms, ensuring top-notch accommodations for high-profile guests.
• Mentored and trained Housekeeping and Guest Service associates, resulting in improved guest satisfaction scores.
• Managed inventory, conducted inspections to meet Brand Standards, and oversaw a team of 30+ associates at a prestigious four-star property.

Pullman, Washington

• Implemented training program for front of house staff to maintain high standards of customer service
• Organized and set up various catering events to ensure successful outcomes
• Designed floor-plans and coordinated modifications for events and special reservations

Pullman, Washington

• Assisted in setting up audio and visual equipment for concerts and sports events at Beasley Coliseum.
• Constructed various sets and collaborated with organizations to ensure successful events.
• Thrived in a demanding, fast-paced environment, showcasing adaptability and problem-solving skills.

Greater Seattle Area

• Managed guest check-ins and check-outs, ensuring a seamless experience at a AAA Four-Diamond Property.
• Collaborated with Operation Managers to provide top-tier service for SPG’s Gold & Platinum members.
• Assisted with room assignments and coordinated with housekeeping to maintain cleanliness standards.
• Addressed guest inquiries promptly, enhancing overall guest satisfaction.

Greater Seattle Area

• Managed guest arrivals, processed payments, and handled room key issuance efficiently.
• Collaborated with various departments to resolve guest requests and issues promptly.
• Maintained up-to-date knowledge of property facilities and local businesses for guest inquiries.
• Oversaw customer service issues and effectively handled complaints or escalated to management.

Lompoc, CA

• Promoted from Front Desk Supervisor – October 2015
• Provide exceptional customer service, address inquiries, resolve complaints, and ensure guest satisfaction.
• Assist with daily hotel operations, including front desk, housekeeping, and maintenance.
• Help manage budgets, handle cash, prepare financial reports, and implement cost-saving measures.

Lompoc, CA

• Oversee front desk operations during the night shift, including check-ins/outs and guest inquiries.
• Conduct end-of-day financial audits, reconcile accounts, and ensure accurate transaction recording.
• Prepare and distribute daily financial reports; report discrepancies to management.

Victorville, CA

• Drive sales performance, exceed sales goals, and implement strategies for increased sales and customer engagement.
• Provide exceptional customer service, including product selection assistance, style advice, and issue resolution.
• Supervise, train, and motivate staff, conduct performance evaluations, and ensure adherence to company policies.
• Oversee daily department operations, including opening/closing procedures and maintaining a clean environment.

Apple Valley, CA

• Prepare and portion ingredients like dough, sauces, cheese, and toppings according to recipes and standards.
• Adhere to food safety and sanitation guidelines for proper handling and storage.
• Assist with inventory management, including ordering and stocking supplies.
• Interact with customers to address special requests or concerns.

Barstow, CA

• Drive sales performance and achieve store sales goals through strategic planning and customer engagement.
• Monitor sales metrics, prepare performance reports, and analyze trends for improvement opportunities.
• Manage daily store operations, such as opening/closing, inventory management, and cash handling.

Lompoc, CA

• Independently handle all kitchen tasks, including preparing and cooking menu items.
• Prepare ingredients and manage the entire cooking process, ensuring consistency in taste and presentation.
• Manage time effectively to ensure timely meal preparation and handle any kitchen issues independently.
• Monitor food quality, portion sizes, and presentation to meet established standards.