Contributing engineer for Progressive Web Application (PWA) Studio, a next-generation web technology that delivers app-like shopping experiences via mobile and desktop devices. Using PWA Studio, merchants can build their own high performance PWAs on top of Adobe Commerce, which is proven to increase user engagement, boost conversion rates, and diversify revenue streams.

• Implemented and debugged over five critical features on Project Hexagon, an internal React application. • Shadowed engineers on end-to-end testing for Progressive Web Application (PWA) Studio, an integrated eCommerce solution. • Aligned best practices for over 30 technical documents regarding Adobe Experience Platform’s Real-time Customer Data Platform (RTCDP), increasing work efficiency for internal clients and consultants.• Led a team of nine interns in preparation for a Strategic Business Review of a major business in the airline industry.

• Refined departmental processes for building accessible webpages and conducted peer review sessions on digital content and code for park program divisions and community centers.• Successfully created a robust social media plan that increased Facebook/Instagram followers by 13k in 7 months.• Simplified complex city language for 20-30 press releases, posts, video scripts, and newsletters per week.• Organized the City of Austin’s Leave No Trace campaign by cross-collaborating with three other city departments in implementing park safety initiatives and outreach, resulting in a decrease of park incidents.• Spearheaded project management workflow improvements by introducing Asana, a digital project management ticketing service, and trained five employees on best use practices and updated operation procedures.

• Cross-collaborated with eight cultural center teams to standardize web content, code, and approval procedures.• Engaged with web content and developer teams to build accessible pages for constituents with limited English proficiency.• Trained over 30 city employees on Adobe applications including Spark, Photoshop, InDesign, and Illustrator.• Led a cross-functional creative and marketing team of four to execute branding and marketing strategies, resulting in an average 10% yearly increase in program participation.• Supervised 1-3 undergraduate students each year on research projects including the first all-inclusive Asian American community database for the City of Austin.• Project-managed 5-25 programs per year that included creative design, social media, and community outreach efforts.• Responsible for branding and creative: designed four logos, 60-70 marketing materials, and four cultural exhibits.

• Reinterpreted and simplified language for 40-50 city ordinances, initiatives, and bylaws for district constituents.• Revitalized District 2 website and social media presence which led to a 50% increase in followers and subscribers.• Organized District 2 events including town hall meetings and other speaking engagements.• Represented City Council member at meetings involving boards and commissions and neighborhood associations.• Maintained the District 2 website; managed press releases and media inquiries.• Processed Public Information Requests (PIRs) per City of Austin guidelines and regulations.• Managed office interns and District 2 volunteer projects.• Coordinated appointments, meetings, calendars and other day-to-day issues requiring facilitating the flow of information among community organizations and political groups.• Photographed the Council Member at public events and speaking engagements.• Reviewed City Council agenda items and prepared the Council Member for upcoming meetings.• Created the District 2 community leaders and organizations database.• Edited speeches and public presentations for the Council Member and Chief of Staff.• Prepared, edited and summarized reports, memos and correspondence.• Served as liaison between City Executives and City departments.

• Designed graphics, logos, and artwork for a wide variety of marketing materials for special events, programs, and community outreach initiatives.• Supported the Facility Manager by preparing and editing various memos, reports, and newsletters concerning the AARC. • Developed cultural exhibits and displays concerning Asian American History. • Planned Asian American Cultural Programs including film screenings, lectures, and festivals. • Served as the facility's primary point of contact for customer service by managing front desk staff, creating customer service procedures, and providing facility tours. • Provided financial support and management through budget management, purchase requests, and cash/credit card handling. • Responsible for the daily management and maintenance of all AARC records within City of Austin Guidelines. • Conducted performance measures to determine programming impact on the Austin community.

• Exhibited and presented NOEP's free courses and services at various cancer and nursing education conferences. • Evaluated and researched performance data from NOEP activities and prepared quarterly performance reports. • Designed marketing materials including posters, handouts, and web graphics for presentations and publications. • Provided customer support and technical troubleshooting to website and learning management system users.• Managed and revitalized website and social media marketing efforts in order to promote oncology courses.• Performed administrative duties including organizing meetings, preparing materials, and conference planning.

I played an integral role in the redevelopment of the Community Service Resource Center's program structure by developing the first database for all Oberlin-affiliated community service projects and programs, recruiting hundreds of college and local high school students for community service projects in Oberlin and Cleveland, and training new interns.

· Served as the main liaison and translator for the Cambodian community in Cuyahoga County· Assisted four departments (including Self Sufficiency Services, Community Health Promotions, Community Legal Services, and Child, Youth and Family Services) with community outreach and promotions.· Researched language barriers and access issues to healthcare/social services for Asian American/Pacific Islanders