Eric Olson Email & Phone Number

Westborough, Ma

Westborough, Ma

Implementation and full validation of customized labeling software for leading medical devices companies throughout country. While not on implementation tasks, supporting implemented solution, testing bug fixes and general daily support/training of system usage.

Worcester, Ma

Xerox Business Services provided Full IT support to UMass Memorial Health Care. Supporting the full network infrastructure to multiple sites throughout Central Massachusetts. Helping support over 3000 computers on one of the campuses; and tasked with the critical PACS system support having to comply with MGL and DICOM specifications for Radiology . Some responsibilities included: Troubleshoot and support all software/hardware issues pertaining to PCs, Laptops, Tablets, Smartphones and Thin Clients Maintain a streamlined process of Radiology Support (Picture Archiving and Communication System(PACS)) including: Calibration of HD Monitors to DICOM/ACR/MGL specifications Replacing monitors that are out of calibration Maintaining proper hardware supply for critical swaps Documentation of full Imagecast Software setup and monitor calibration  Administrating calibration server and alerts for monitors that cannot be recalibrated Reimage, inventory and Remote support through LANDesk Management Console Troubleshoot and resolve software issues with MS Office as well as multiple medical software including Allscripts Manage and troubleshoot peripherals including commercial stock label printers. Manage Virtual Desktop sessions through web interface and configure Thin Clients for connections.

Providence, Rhode Island Area

Ananke, Inc. is a Microsoft Gold Certified IT Solutions company, providing professional and managed services including Help Desk Support to clients throughout New England. Started with Ananke as a Help Desk Specialist but was quickly transitioned into a Technical Support role where I was fully utilized at client sites. Some responsibilities included: Provide onsite desktop and server support to several clients within Rhode Island. Handle and prioritize desktop and server issues as they arise while onsite including but not limited to: MS Office issues (Office XP, 2003, 2007), Operating system issues (Windows 2000, XP, Vista), Virus and Malware issues, Server issues (Server 2003, SBS 20003) Setup and manage new PC’s, Laptops and Servers for clients. Maintain image builds to coincide with new PC’s Create and maintain proficient backup scheme through different backup programs depending on client Maintain and administer several different database program systems through SQL Server 2000/2003 Administer Active Directory Users and Computers, GPO and Exchange accounts  Track and document all activities onsite through ConnectWise PSA system.

Woonsocket, Ri

The CVS Store Support and IS Help Desk Center in Woonsocket, RI has approximately two thousand employees. My role was to provide Helpdesk services in support of all CVS’s applications to the corporate users as well as the stores.

Seekonk, Ma

This position started as an Administrative Assistant role, but quickly became an IT position as well. D.F. Pray had thirty internal employees, along with five project managers out on construction sites. Assisted in the creation of a database designed to easily handle large amounts of unique correspondence and construction bids. This database also served as a centralized company-wide tracking system. Administrative duties included correspondence, filing, generating construction bids, and blue print reading

Providence, Rhode Island Area

The Ibis MIS Team supported twenty users with over fifty servers. Supported their proprietary software as well as desktops and laptops of all users. Duties included: Provide desktop support to end-users running Windows NT/2000 workstations and laptops  Maintain and troubleshoot server issues to avoid any work slowdowns or stoppage Creating and managing user/email accounts  Maintained, documented and updated network configuration  Teleconferencing support and troubleshooting  Created and managed database ticketing system Upgraded and installed SAN servers

Computer Sciences

Started my Computer Sciences degree at Johnson & Wales but had to put on hold. I plan on finishing up my degree sometime in the near future.

Music Education

Activities and Societies: Started at Berklee as I originally wanted to continue in the field of Music Education as well as Electronic.

Education record

Activities and Societies: Band, Jazz Band, Chorus, Computer department